TROUBLESHOOTING
My computer is not detecting the MP3 Player with Windows Vista
• There is a USB mass storage devices recognition issue with Win-
dows Vista acknowledged by Microsoft. A solution is available in
the Service Pack 1 which may be downloaded from Microsoft’s
website
I cannot display my .jpg files
• Many digital cameras and image editing softwares add hid-
den data to the .jpg files. This data can prevent your MP3 from
loading the images. Try to eliminate them by saving the file with
another name.
The player freezes or not functioning properly
• If the MP3 Player malfunctions, you can use the Reset function to
restart it. To reset the Player, take a metal pin (such as the end of a
paperclip), and push it into the RESET hole to restart the Player.
If you have problems while operating your player, please check the points
below before sending it to the service center
Can not power on
• The battery may be exhausted, please recharge the battery
Files can not be transferred to the player
• Check if the driver is installed correctly in the computer by
disconnecting and then reconnecting the player to the computer
• Check the connection between the player and PC, and confirm
the USB cable is properly connected
No sound from the headphones
• Please ensure the volume is turned up, and the headphones are
properly connected
• Check if the format of music file is supported by the player
Can not record
• Check if there is enough memory and battery capacity
Display is in the wrong language
• Please ensure you selected the correct language from the “Settings”
menu
The buttons do not work
• The player may be locked. Unlock it by sliding the [POWER] switch
to the right.
• Press the reset hole with a metal pin to re-initialize the system of
the player
Troubleshooting
