72
Polaroid Digital Camera User Guide
www.polaroid.com
73
Polaroid Digital Camera User Guide
www.polaroid.com
10 Troubleshooting Problems
• Troubleshooting
The troubleshooting guide is designed to help you. If problems continue,
please contact customer support. Details are provided under “Getting
Help”.
Symptom
Problem
Solution
I receive an error message
when I am installing
“Polaroid Digital Camera
Driver”.
“Polaroid Digital Camera
Driver” does not load.
Shut down all other applications and
attempt to reinstall the driver.
Check to see if the USB in your BIOS is
activated. Please refer to Polaroid web
site to activate the USB in the BIOS.
I cannot upload images to
my computer.
Connection failure.
Check all cable connections are secured.
I cannot run the “Polaroid
Digital Camera Driver”.
Conflict with another camera
driver or capture device.
If you have another camera installed on
your computer, remove it and it’s driver
completely from your system to avoid
conflicting with your camera.
Camera Driver is not
installed.
You need to install the camera driver for
Windows 98SE systems.
My CD Installation wizard
does not work.
The auto installation file is
switched off or the CD-ROM
is disconnected.
Go to the computer desktop. Right click
on “My Computer”. Click “Properties”.
Select “Device Manager”. Double click
on “CD-ROM”, double click on “CD-R
(normally the manufacturer’s name. Click
on “Settings”. Ensure both “Auto insert
notification” and the “disconnect” are
ticked. If you change the settings the
computer will ask you to restart your PC.
Click “Yes”.