Telephone Helpline
: 1300225960
Troubleshooting
If your appliance develops a fault, please check the following table before making a call to the
helpline
Fault
Probable Cause
Action
The appliance is not
working
The unit is not switched on
Check the unit is plugged in correctly and
switched on
Plug and lead are damaged
Call POLAR agent or a qualified Technician
Fuse in the plug has blown
Replace the fuse
Power supply
Check power supply
Internal wiring fault
Call POLAR agent or qualified Technician
The appliance turns on, but
the temperature is too
high/low
Too much ice on the evaporator
Defrost the appliance
Condenser blocked with dust
Call POLAR agent or a qualified Technician
Doors are not shut properly
Check doors are shut and seals are not
damaged
Appliance is located near a heat
source or air flow to the condenser
is being interrupted
Move the refrigerator to a more suitable
location
Ambient temperature is too high
Increase ventilation or move appliance to a
cooler position
Unsuitable foodstuffs are being
stored in the appliance
Remove any excessive hot foodstuffs or
blockages to the fan
Appliance is overloaded
Reduce the amount of food stored in the
appliance
Factory default parameters
adjusted
Call POLAR agent or a qualified technician
The appliance is leaking
water
The appliance is not properly
leveled
Adjust the screw feet to level the appliance
(if applicable)
The appliance is unusually
loud
Loose screw/nut
Check and tighten all nuts and screws
The appliance has not been
installed in a level or stable position
Check installation position and change if
necessary
The display lamp does not
illuminate
Lamp needs replacing
Call POLAR agent or a qualified technician
Light not turned On
Ensure Light button has been pressed
Properly
Door does not shut
Dirt/obstacle in runners
Clean runners
