5
AU
Telephone Helpline: 1300225960
• If the appliance is to be left unused for longer
than 24 hours, loosen the drain screw and
drain the water from the tank.
• The inner removable parts and water tank
should be cleaned regularly.
Descaling
In hard water areas lime scale can build up
within the appliance after prolonged use.
We suggest installing a water softener
before inlet of water in case the supplied
water is hard. The softener could be a
mechanical filter.
To de-scale the appliance:
• Switch off and disconnect the power supply.
• Remove the ice basket and water filter for
cleaning.
• Add dilute cleaner into the water tank. (Note:
Choose ice maker specific cleaner and follow
the manufacturer’s instructions.)
• Clean the water box, evaporator (metal) and
water tank with a soft brush.
Evaporator
Water box
• Loosen the drain screw to drain the solution.
• Flush out the system thoroughly with clean
water to remove any cleaner residue.
• Re-locate all removable parts.
Note: After descaling, use the first 3 ice
making cycles to flush out the system.
Discard the water and ice created from
these initial cycles.
POLAR recommend this appliance is
descaled monthly or more frequently in
hard water area.
Troubleshooting
Fault
Probable Cause
Solution
The appliance is not
working
The unit is not switched on
Check the unit is plugged in correctly
and switched on
Plug and lead are damaged
Call POLAR agent or qualified Technician
Fuse in the plug has blown
Replace the plug fuse
Power supply
Check power supply
Internal wiring fault
Call POLAR agent or qualified Technician
Appliance is noisy or
works intermittently
Power fluctuations
Turn off the ice maker and restart after 3
minutes
Water
indicator is lit
Water level is low or tank is empty Refill water tank and restart
Water filter is blocked
Clean water filter and restart appliance
Ice Full
indicator is lit
Ice basket full
Empty the ice basket
Room temperature is too low
Move the appliance to a warmer position
+
Water and Ice
Full indicators
flash together
Water box is blocked and cannot
tilt
Disconnect from the power supply.
Remove some of the ice cubes and
gently tilt the water box by hand. Restart
the appliance after 3 minutes
Ice cubes are sticking
together
Ice making cycle is too long
Reset the ice cube size and restart the
appliance
Water tank temperature is too low Empty water tank and refill
Compressor runs but no
ice is made
Refrigerant leak or block in the
refrigerant system
Call POLAR agent or qualified technician
T315-A_A5_v3_20200827.indb 5
T315-A_A5_v3_20200827.indb 5
2020/8/27 16:56
2020/8/27 16:56