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FREQUENTLY ASKED QUESTIONS AND MENTENANCE
If the problems do not appear in the list below, we recommend that you contact a local service or
call the service department.
The device does not start normally
Possible reasons can be:
1. Power is not appropriate.
2. The power adapter is defective
3. Updating the program is wrong
4. The storage device is faulty or the connections are broken
5. The front panel is defective
6. The device’s motherboard is faulty.
The device automatically restarts or stops a few minutes after starting
Possible reasons can be:
1. The power supply voltage is too low or unstable
2. The storage device is faulty or the connections are broken
3. The video signal is not stable
4. The radiator is very hot, there is too much dust or the device runs under unfavorable conditions.
5. The electronic part of the device is faulty.
The system does not detect any storage devices
Possible reasons can be:
1. The power cables of the storage device are not connected
2. The storage device cables are defective or incompatible
3. The storage device is defective
4. The SATA port on the device board is faulty
There is no video on the output
Possible reasons can be:
1. Inappropriate firmware. We recommend updating your firmware.
2. The brightness of the image is 0. We recommend resetting the device.
There is no video input signal or the signal is too weak.
1. The electronic part of the device is faulty.
I can not find the video files in local play mode
Possible reasons can be:
1. The data cable of the storage device is faulty
2. The storage device is defective
3. Update the firmware using the original update file
4. The video files you are looking for are somewhere else
5. The recording function has not been started.
The local video file is not clear
Possible reasons can be:
1. Image quality is too low
2. Local rendering does not work. Restart your device.
3. The data cable of the storage device is faulty.
4. The storage device is defective
5. The electronic part of the device is faulty.
There is no audio signal in the tracking area
Possible reasons can be:
1. You do not have a camera connected to the microphone
2. There is no active speaker
3. Audio cables are defective
4. The electronic part of the device is faulty.
There is audio in the tracking window but there is no audio signal in playback mode