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Technical assistance
PLUX provides Technical Assistance for all the equipment it supplies, and damaged parts, accessories or
bioPLUXresearch devices may be substituted or repaired.
Technical Assistance is provided at PLUX's premises within a maximum of 30 days.
Even if the system is under guarantee, before calling a Technician please carry out a few simple checks to
see if the problem can be solved without requesting support. See if following questions help in resolving the
matter. If you are unable to solve the problem, contact PLUX technical support:
telephone: +351 217 959120
1. I'm having problems installing the Bluetooth adapter. What should I do?
Reply:
The adapter should be installed automatically under Windows XP or later operating systems. Simply
connect the adapter to a USB port and installation should run automatically, as described on page 13.
However, if you are using Windows XP with “BLUESOLEIL” software, you may have to uninstall it. To do
this, go to the windows Control Panel, select “Add/remove programs” and remove “ BLUESOLEIL”. Restart
your computer for the change to take effect.
2. I've switched the bioPLUXresearch device on but it doesn't work. What should I do?
Reply:
Check to see whether the battery is low or needs charging. Autonomy is approximately 12 hours. If the
battery is low, recharge it (see page 12). If, after recharging without problems (see bioPLUXresearch device
statuses on page 8), the device still does not work, please contact PLUX technical assistance.
3. I started recharging the bioPLUXresearch device, but after a while a stable red light came on
under “status”. What does this mean?
Reply:
A stable warning light means that an error occurred during recharging the bioPLUXresearch device (see
page 8). Disconnect the bioPLUXresearch from the transformer and connect it again, to finish the
recharging process, as described on page 12.
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Страница 6: ...Chapter 2 Hardware Getting started with your bioPLUXresearch Know the device 6 33 ...
Страница 7: ...Switching it on In order for the device to work it must be switched on 7 33 ...
Страница 15: ...linkPLUX schematic 15 33 ...