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5. Maintenance, service and warranty
This device is an opto-electronic measuring device. The mechanical structure and functional
principle is comparable to a video camera. If you handle the device as carefully as you
handle your own video camera, your device will provide you with many years of problem-
free, good service.
Maintenance and calibration
The device is maintenance-free and does not need calibrating. When it is not being used,
store it in the original packaging for safekeeping.
Cleaning
Use a slightly damp microfiber cloth for cleaning the device. Should it be necessary to
disinfect the device, use Bacillol 30 Tissues, Clorox Healthcare Bleach Wipes or Teccare
Control Tissues. These are approved for cleaning the device.
Service
If your device is not working correctly, please read the information on troubleshooting in
Short Manual 10 first. Please contact Plusoptix or a Plusoptix authorized dealer only if you
fail to find a solution in the manual.
Free software updates
Please check every 12 months to determine whether a new software version is available for
download. To access the free download of our latest software version, please go to “Support”
on our homepage.
Warranty
The device is supplied with a 12-month warranty from initial purchase. You may purchase an
extended warranty. Please contact Plusoptix should you wish to do so. The warranty is
invalidated in the case of external damage, improper use, incorrect cleaning or transportation
without the original packaging (device cardboard box or Plusoptix carrier bag). The warranty
is also invalidated if the device has been opened. External devices such as the SD card,
USB memory stick, keypad and mouse are not covered by the warranty.
Shipping the device
In the case of a warranty claim or required service, please send us the device in its original
packaging at your expense. After the repair, we will return it to you at our expense.
Note
:
If patient data is stored on the device, it must be removed from the device for data
privacy reasons. Export a copy of your database prior to shipping, and re-import it
once you have received the repaired device. For more information on importing
and exporting patient data, refer to Short Manual 8.
Our address is:
in Europe:
Plusoptix GmbH
Nordostpark 21
90411 Nuremberg
Germany
Tel: +49-911-59 83 99-20
in North and South America:
Plusoptix Service & Warranty
Attn: Richard Christensen
8736 SE 165th Mulberry Lane
Suite 220
Lady Lake, Fl 32162
