E-34
Please check the following matters before making a request for servicing.
USB Memory
is full
• There is no available space.
• Please delete unnecessary data using a
personal computer (See Page E-27).
An unsup-
ported printer
is connected
• A printer that is not supported by the
copyboard has been connected.
• Press the ON/Standby
button and
switch off the power. When a record is
required, switch on the power and save to
USB memory.
Time setting
error
•
An error has arisen when setting the time.
•
When the
ON/Standby
button is pressed,
the display switches to "c1". Start the set-
ting over from the year.
If the problem persists, please contact your nearby PLUS Vision sales office, dealer, or store.
Troubleshooting
Condition
Please Check
Copyboar
d Related
Pressing the ON/Standby
button does
not switch on the power.
• Check whether the cable of the AC power adapter is disconnected from
the DC connector of the Copyboard or the wall outlet. (Unplug the AC
power cable from the outlet, wait several seconds and then plug it back
into the outlet again.)
Writing on the sheet is not erased with
the eraser.
• Was a marker other than a dedicated marker used?
(Moisten a cloth with water or neutral detergent, wring well, and wipe
carefully.)
Portions of writing or lines are not printed
or stored in memory.
• Portions of blurred characters or thin lines may not be printed or stored in
USB memory.
• Change Density setting to “Dark”.
Scanned copy (image) is dirty, Erase
Reminder function is activated even when
sheet is erased with the eraser
• Is there marker residue or substantial quantities of refuse on the sheet?
(If the sheet is dirty, moisten a soft cloth with water, wring well, then wipe
the sheet in a stroking manner.)
The ruled line of the sheet appears on the
print or in the file of the USB memory, or
the black ink mixes into other color in the
case of Color Mode.
• Check the density indicator, and select standard density if the setting is
darker.
When the copyboard and PC are con-
nected, the supplied utility program does
not operate after installation of the USB
driver
• Has the USB driver in the CD-ROM been properly registered in the device
manager? (An exclamation mark (!) will be affixed if it has not been regis-
tered.) (If not registered, delete the USB driver and reinstall it.)
When the copyboard and PC are con-
nected, the PC does not recognize the
copyboard
• Check whether the copyboard is in an operable condition, and whether
the USB cable is connected properly.
• Is the copyboard connected to the PC via a USB hub?
(Connect the copyboard directly to the USB port of the PC.)
* If the problem persists, please contact your nearby PLUS Vision sales office, dealer, or store.
Meaning of Error Messages / Troubleshooting
