background image

Symptoms

Additional Symptom

No Device Found

Driver Fails to Recognize the SCSI

No SCSI Interface Board Found or 

Interface Board

No Response from SCSI Interface 
Board

Possible Cause and Solution

Drive Not Resetting

In some cases, even if you restart the computer by pressing its reset button or the
Control, Alt, and Del keys simultaneously, the drive does not appear to respond. Try
turning the power switches on the drive and computer OFF, then ON. This complete
shutdown should fully reset the drive and computer.

Symptom

Additional Symptom

CDR101 -- Not Ready 
Reading Drive [X]

All Commands Sent to the Drive
Result in CDR101 Error

Possible Causes and Solutions

Defective Caddy

A warped or damaged caddy can cause a CDR 101 error message. Try using another
caddy and see if this eliminates the problem. Also, be sure to use only an ‘‘industry
standard’’ caddy. This is a caddy made of plastic with a metal shutter on its bottom.
If you use another type of caddy (e.g., all plastic, but with no metal shutter on its
bottom ---- just an opening), you may experience problems.

Defective CD-ROM Disc

A fingerprint, contaminants, or deep scratches on the disc’s surface may prevent the
drive from reading data. Read Chapter 10 to learn how to clean CD-ROM discs.

You should also review the low performance symptom discussed on page 59.

CHAPTER 12 ---- Troubleshooting

PX-83CS/PX85-CS OPERATION MANUAL  

53

Содержание 8PL-3

Страница 1: ... which slides open and shut Plextor is also constantly evaluating other caddy designs for possible use in the future Unless provided or recommended by Plextor use of a non standard caddy e g one that lacks a metal shutter on its bottom is not recommended For their protection CD ROM discs should be stored in their original packaging or in a caddy Inserting the Disc into a Caddy 1 To open the lid of...

Страница 2: ...midity Drop the caddy or subject it to shock Open the shutter manually The caddy s shutter opens automatically when the caddy is inserted into the CD ROM drive Loading the Caddy into the Drive 1 Open the drive s door 2 Carefully insert the caddy in the direction shown with the arrow mark facing the drive 3 Push the caddy into the drive until the caddy drops into place Hint You need use only one ha...

Страница 3: ...ing the Disc If the disc is merely dusty you may use a commercially available dust removal spray such as Dust Off or Vari Air to blow dust particles off the disc After removing the dust particles you may wipe the disc using a clean soft cotton cloth Use a straight line motion wiping from the center out Do not wipe the disc in a circular motion If a disc becomes dirty or soiled with grease or other...

Страница 4: ...e for track advance or hold down the button for more than 1 second to begin a fast forward search ffwd To eject the caddy from the drive press the Stop Eject button once to stop AUDIO play and a second time to eject the CD While in audio CD play mode you can read a CD ROM data disc by simply removing the audio CD and inserting a data CD into your CD ROM drive 2 For PC users audio utilities are pro...

Страница 5: ...ered speakers into the headphone jack on the drive s front panel You also can connect your drive to an audio amplifier as shown on the next page The audio cables shown are available at most computer and audio supply stores CHAPTER 11 How to Play Audio CDs on Your Drive 44 PX 83CS PX 85CS OPERATION MANUAL ...

Страница 6: ...jack It has no impact on the volume level of the rear panel audio outputs PX 83CS or PX 85CS PX 85CS CHAPTER 11 How to Play Audio CDs on Your Drive Stereo Mini Plug To Headphone Jack Audio Amplifier Audio Input RCA Type Plugs Audio Amplifier Audio Input RCA Type Plugs To Audio Out PX 83CS PX85 CS OPERATION MANUAL 45 ...

Страница 7: ... computer Take note of this message Then runthetest diagnostic programthatprobablyisincludedwiththedevicedrivers for your SCSI interface board Follow the instructions given in the SCSI interface board s manual If the information provided by the error message and test program is not sufficient for you to fix the problem proceed to step 2 2 If your problem occurs during or immediately after the driv...

Страница 8: ...e your problem after reviewing the relevant sections of this chapter please contact Plextor s Technical Support Department See Chapter 13 for information on how to prepare for and then make contact with Plextor s technical support staff CHAPTER 12 Troubleshooting PX 83CS PX85 CS OPERATION MANUAL 47 ...

Страница 9: ... drive One reason then that you might not hear sound when playing a CD ROM disc is that a soundboard is required These discs use only sound card audio not CD audio To help you determine if you are having a soundboard problem or a CD Audio problem try playing an audio CD in your CD ROM drive If you can hear music through headphones or speakers connected to the headphone jack on the front of your dr...

Страница 10: ... Each soundboard has different settings for each input source including one for CDAudio Runyour soundboard smixerprogram andverify thatthe volume isturned up Bad Soundboard Audio Cable If you have verified that you have made the proper cable connections between your 8PleX drive and soundboard and you have the correct device drivers installed but you still do not hear sound when playing an audio CD...

Страница 11: ...t be loaded properly an error message will normally be displayed on the screen Try rebooting the computer Watch as the CONFIG SYS file executes and look for an error message to appear You can press the Control and S keys simultaneously to freeze the display in order to read the error message use the Control and S combination again to continue If the SCSI device driver cannot be loaded properly eit...

Страница 12: ...er and ensure that the CD ROM device driver recognizes the SCSI interface board 3 Turn off the computer and reinstall each peripheral and its device drivers one at a time 4 Repeatsteps2and3untiltheproblemreoccurs Thismeansthattheproblem is with the last peripheral you installed Improper MSCDEX Installation The Microsoft CD ROM Extensions filename MSCDEX EXE or equivalent files from Corel CORELCDX ...

Страница 13: ...earlier version will result in an INCORRECT DOS VERSION message A copy of MSCDEX EXE ver 2 22 is included with DOS 6 0 You can find this file in your C DOS directory If you previously had loaded MSCDEX EXE ver 2 21 or lower your computer might still be recognizing this lower version rather than 2 22 or higher To correct this problem you must edit your AUTOEXEC BAT file using a text editor or word ...

Страница 14: ...ds Sent to the Drive Result in CDR101 Error Possible Causes and Solutions Defective Caddy A warped or damaged caddy can cause a CDR 101 error message Try using another caddy and see if this eliminates the problem Also be sure to use only an industry standard caddy This is a caddy made of plastic with a metal shutter on its bottom If you use another type of caddy e g all plastic but with no metal s...

Страница 15: ...d Drive Specification Interface Board Driver Fails to No Device Found Recognize the CD ROM Drive Drive Not Responding Possible Causes and Solutions Drive Is Not On If you have a PX 85CS external drive check that its front panel power switch is ON IfthedriveisthePX 83CSinternalmodel ensurethepowercordfromyourcomputer s power supply is plugged firmly into the drive power connector Power is applied c...

Страница 16: ...taminants or deep scratches on the disc s surface may prevent the drive from reading data Read Chapter 10 to learn how to clean CD ROM discs You should also review the low performance symptom discussed on page 59 Conflict With a Network Card Temporarily remove the network card and all related drivers from the AUTOEXEC BAT and CONFIG SYS files Reboot the computer and check that the CD ROM drivers l...

Страница 17: ...changing the setting of the rear panel switches See Chapter 7 Symptom Additional Symptom CDR101 Not Ready Reading Drive X All Commands Sent to the Drive Result in CDR101 Error Possible Causes and Solutions Audio CD Disc in the Drive Plextor CD ROM drives are capable of playing high quality audio when used with appropriate audio playback software or when the drive is set to Audio CD play mode see C...

Страница 18: ...rmats Symptom Additional Symptom CDR103 Not High Sierra Format Occurs Regardless of the Discs Used Possible Causes and Solutions Incorrect Jumper Setting You might have the block jumper set to ON See page 17 Hardware Conflict If the SCSI interface board uses DMA channels try changing the selected DMA channel See the instruction manual for your SCSI interface board Memory Manager Conflict If the SC...

Страница 19: ...he disc s surface may prevent the drive from reading data See Chapter 10 to learn how to clean CD ROM discs You should also review the low performance symptom discussed on page 59 CD ROM Drive Set to Test Mode Turn this switch OFF The test mode is for factory use only Always turn the drive OFF before changing the setting of the switches See Chapter 6 CHAPTER 12 Troubleshooting 58 PX 83CS PX 85CS O...

Страница 20: ...return to eight speed mode It is also possible that the disc is dirty Please refer to page 42 for instructions on how to clean your CD ROM disc Symptom Disc Is Ejected After Being Inserted ON BUSY Light Flashes 4 Times Possible Cause and Solution CD is unreadable Plextor s drives are designed to automatically eject any unreadable CD Please be sure that the CD ROM disc or audio CD is label side up ...

Страница 21: ... from your System Folder and the ones copied from the CD ROM device driver disk If the CD ROM drive functions correctly reinstall the INITs one at a time restarting the Macintosh after each one until the problem is solved Symptom Low Performance of CD ROM Application Software Possible Cause and Solution System Set for Virtual Memory IfyourMacintoshisusingSystem7andisinVirtualMode itmayexhibitslowp...

Отзывы: