How to Contact
There are three ways for you to contact Plextor’s Technical Support Department:
1) Call 800-886-3935 and select the technical support extension.
2) Send a fax to the attention of the Technical Support Department at 408-986-
1010. Include your telephone number and the hours during which you can be
reached. Be as detailed as possible in describing your problem. It typically is
useful if you also send a printout of your
AUTOEXEC.BAT
and
CONFIG.SYS
files.
3) Log on to our BBS (2400/9600/14.4/28.8/MNP, V.42bis) at 408-986-1569.
You will find a great deal of useful information and software on our BBS. It
includes:
•
Device drivers for various SCSI interface boards and soundboards
(available only to those who have purchased these boards directly
from Plextor).
•
Utilities to enhance the operation of your drive.
•
Discussions of various technical problems you might encounter,
with suggestions as to how you might fix or circumvent them.
In addition, you can upload questions you have about the installation or
operation of your 4PleX Plus drive. A member of Plextor’s Technical Support
staff will respond to your question either by phone or modem.
Before You Call/FAX/Log On
Please gather as much of this information as possible:
✓
The serial number of your CD-ROM drive (your serial number can be found
both on the warranty card that accompanied the drive and on a label on the
drive itself).
✓
The name and model number of your SCSI interface board (e.g., Future
Domain TMC-1610, Adaptec AHA-1515, Trantor T-130).
✓
The version of the software device drivers that came with your SCSI interface
board (this typically is found on the label of the floppy disk which contains
the device drivers).
✓
The version of the Windows, DOS, Mac, Novell, OS/2 or Unix operating
system you are using.
✓
The brand name and model number of your computer (e.g., Dell 466/NP, Micron
P66PCI Powerstation, ALR Evolution V, Apple Macintosh Performa 575).
CHAPTER 13 ---- Contacting Plextor’s Technical Support Department
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PX-43CE/PX-45CE OPERATION MANUAL
