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Contacting Plextor’s 

Technical Support

Department

YOUR TASK:

Learn the variety of methods you can use to contact
Plextor’s Technical Support Department. Learn
what information you should gather before
contacting Plextor’s Technical Support Department.

YOUR OBJECTIVE:

Know how to get in contact with Plextor if you
experience any problems installing or operating
your 12/20PleX CD-ROM drive.

YOUR METHOD:

Store Plextor’s e-mail, Web site, phone, fax, and
BBS numbers in a convenient location. Keep your
drive’s serial number and a copy of your sales
receipt handy, as well.

If you experience a problem while installing or operating your 12/20PleX drive, 

please

refer first to the troubleshooting chapter

 (Chapter 12) in this manual. It contains

solutions to the most common types of problems fielded by our technical support staff.

Our Technical Support Department will help you solve problems that relate specifi-
cally to your 12/20PleX drive. In many cases, a problem that appears to be caused by
your CD-ROM drive actually originates in another part of your computer. In such
instances, our technical support staff will try to help you identify the part (e.g., SCSI
interface board) at fault, and will refer you to the manufacturer of that part for further
assistance.

Although we think highly of the capabilities of our technical support staff, we
recognize that they do suffer from some limitations; namely, they do not possess
psychic or telepathic powers. Therefore, their ability to help you depends a great deal
on your ability to help them. You must act as their eyes and ears as they try to diagnose
and fix your problem. If you gather the information requested on the following page
before you contact them, you will find that your problem can be resolved much more
quickly.

Plextor’s Technical Support Department is available Monday through Friday, 6:30
a.m. to 5:30 p.m., PST. We are closed on weekends and some holidays.

---- CHAPTER 13 ----

12/20PLEX OPERATION MANUAL  

59

Содержание 12-20D

Страница 1: ...ems that relate specifi cally to your 12 20PleX drive In many cases a problem that appears to be caused by your CD ROM drive actually originates in another part of your computer In such instances our...

Страница 2: ...t 408 986 1010 Include your telephone number and the hours during which you can be reached Be as detailed as possible in describing your problem It typically is usefulifyoualsosendaprintoutofyourAUTOE...

Страница 3: ...ards www adaptec com AMC 206 882 0587 206 861 8391 Audio cables cust svc amcdirect com Basin Comp 800 238 4453 818 598 0110 818 597 0275 SCSI interface boards Diamond 408 736 2000 408 325 7000 408 524...

Страница 4: ...ack 4000 rpm Outer Track 4000 rpm Performance Data Transfer Rate Sync Async 1 8 3 0 MB sec 1 8 3 0 MB sec Burst 10 MB sec Burst 10 MB sec Burst 5 0 MB sec Burst 5 0 MB sec Random Access 95 ms 95 ms Da...

Страница 5: ...ck Eject DIP Switch Parity Term Test Block Eject Rotary Switch SCSI ID Environmental Conditions Operating Temperature 0 to 45 degrees Celsius 0 to 45 degrees Celsius Humidity 20 to 80 20 to 80 Noncond...

Страница 6: ...g system help you figure out what your current system configuration is and then walk you through the installation If you are lucky this process will be close to Plug and Play Either way don t worry Yo...

Страница 7: ...d Windows 95 We also include a floppy disk that gives you some great utilities and makes this whole Plug and Play thing work more on that coming up To the best of our knowledge Plextor s 4PleX Plus wa...

Страница 8: ...ss SCSI controller to provide Plug and Play BIOS Go to the section titled Non Plug and Play Installation page 70 You did not buy a Plextor kit and have an older SCSI board that is not SCAM capable Go...

Страница 9: ...Plug and Play environment Turn on your computer and your system should automatically detect and configure your SCSI controller When you start Windows 95 it will then recognize that it does not have t...

Страница 10: ...he Plextor Manager disk to get the necessary driver support for your SCSI controller If you used the Windows 95 disk or CD the configuration process may have copied the wrong i e non SCAM capable driv...

Страница 11: ...sk or CD to get support for the controller it may not have existed or it may have loaded a non SCAM capable version of the file If the file did not exist you will have to contact the SCSI controller m...

Страница 12: ...ort your new controller Turn on your computer and start up Windows 95 and your system should automatically detect and configure your SCSI controller If you have just installed it Windows 95 will then...

Страница 13: ...this problem insert the Plextor Manager disk and use Windows Explorer or the following DOS command to copy the correct file to the applicable Windows 95 subdirectory copy A MPD C windows system iosubs...

Страница 14: ...controller You will then need to copy that file to a Windows 95 subdirectory using Windows Explorer or the following DOS command copy A filename ext C windows system iosubsys The SCSI controller docu...

Страница 15: ...our computer and start up Windows 95 and your system should automatically detect and configure your SCSI controller If you have just installed a new controller Windows 95 will recognize that it does n...

Страница 16: ...ND you also have no Plug and Play BIOS on your motherboard You will need to disable Plug and Play on your controller Turn off your computer Review the controller s documen tation check the Quick Start...

Страница 17: ...ger will load as part of our CD ROM device driver installation process If you purchased our kit or successfully loaded the ASPI Manager you are ready to go Insert the Plextor Manager disk into yourflo...

Страница 18: ...point Windows 95 to the root directory and it will automatically select and install the proper file If your Plextor provided SCSI controller is supported by Windows 95 it will automatically install no...

Страница 19: ...etabcalled DeviceManager atthetopofthewindow Inthenewwindow of devices double click on SCSI Controllers This displays all the SCSI controllers currently installed in your system In the box called DRIV...

Страница 20: ...he first company to ship a six speed CD ROM drive In early 1996 they shipped the first professional quality eight speed CD ROM drive SKC also is a leading manufacturer of compact disc players used for...

Страница 21: ...NOTES 12 20PLEX OPERATION MANUAL 79...

Страница 22: ...NOTES 80 12 20PLEX OPERATION MANUAL...

Страница 23: ...less such repair modification or alteration is expressly authorized in writing by PLEXTOR c if the drive is subject to abuse neglect lightning strike electrical fault improper packaging or accident d...

Страница 24: ...extor com Phone 408 980 1838 FAX 408 986 1010 BBS 408 986 1569 Toll Free 800 886 3935 PLEXTOR Japan Ueno YHK Building 7th Floor 7 6 Ueno 7 chome Taito ku Tokyo 110 Phone 81 3 3847 8281 FAX 81 3 3847 8...

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