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Apple Computer Users:

Read Section 12.3----Apple Computers

Technical Support

If you still cannot solve your problem after reviewing the relevant sections of this
chapter, please contact Plextor’s Technical Support Department. See Chapter 13 for
information on how to prepare for, and then make contact with, Plextor’s technical
support staff.

CHAPTER 12 ---- Troubleshooting

46

  12/20PLEX OPERATION MANUAL

Содержание 12-20C

Страница 1: ...the tray will slide shut within 2 3 seconds Note We recommend you use the Eject button to close the tray in a smooth and secure manner Closing the tray by pressing the front of the drawer by hand is n...

Страница 2: ...vent them from becoming dirty or damaged 2 Lay the bare CD into the depression in the tray label side up If the drive is mounted in the horizontal position and the CD lays flat in the drive you do not...

Страница 3: ...ect press the Stop Eject button once to stop AUDIO play and a second time to eject the CD While in audio CD play mode you can read a CD ROM data disc by simply removing the audio CD and inserting a da...

Страница 4: ...s no impact on the volume level of the rear panel audio outputs PX 12 20PleX Internal or External PX 20TSe External CHAPTER 11 How to Play Audio CDs on Your Drive Stereo Mini Plug To Headphone Jack Au...

Страница 5: ...your computer Take note of this message Then runthetest diagnostic programthatprobablyisincludedwiththedevicedrivers for your SCSI interface board Follow the instructions given in the SCSI interface...

Страница 6: ...lve your problem after reviewing the relevant sections of this chapter please contact Plextor s Technical Support Department See Chapter 13 for information on how to prepare for and then make contact...

Страница 7: ...e front of your drive One reason then that you might not hear sound when playing a CD ROM disc is that a soundboard is required These discs use only sound card audio not CD Audio To help you determine...

Страница 8: ...has different settings for each input source including one for CD Audio Run your soundboard s mixer program and verify that the volume is turned up Bad Soundboard Audio Cable If you have verified that...

Страница 9: ...ver cannot be loaded properly an error message will normally be displayed on the screen Try rebooting the computer Watch as the CONFIG SYS file executes and look for an errormessagetoappear Youcanpres...

Страница 10: ...uter and ensure that the CD ROM device driver recognizes the SCSI interface board 3 Turn off the computer and reinstall each peripheral and its device drivers one at a time 4 Repeatsteps2and3untilthep...

Страница 11: ...n earlier version will result in an INCORRECT DOS VERSION message A copy of MSCDEX EXE ver 2 22 is included with DOS 6 0 You can find this file in your C DOS directory If you previously had loaded MSC...

Страница 12: ...on the disc s surface may prevent the drive from reading data Read Chapter 10 to learn how to clean CD ROM discs You should also review the low performance symptom discussed on page 57 Bad Connection...

Страница 13: ...for any signs of distress such as kinking Ensure the red stripe side of the ribbon cable plugs into pin 1 on both the drive and the interface board Improper SCSI Bus Termination Ensure that only the...

Страница 14: ...EMM386 EXE The DOS memory manager may be using the address area required by the interface board This situation does not apply to interface boards that do not use high memory addressing such as Trantor...

Страница 15: ...iscs do not have computer data typing standard data commands when an audio CD is in the drive will result in an error message Defective CD ROM Disc A fingerprint contaminants or deep scratches on the...

Страница 16: ...Incorrect Version of Microsoft CD ROM Extensions Version 2 00 or higher of MSCDEX is required to read a High Sierra or ISO 9660 format disc Symptom Additional Symptom Excessive Noise CDR101 Error Mess...

Страница 17: ...Plextor s drives are designed to automatically switch from top speed throughput stepwise down to single speed when they encounter a defect or a scratch on your disc The drive then will continue to rea...

Страница 18: ...ed from your System Folder and the ones copied from the CD ROM device driver disk If the CD ROM drive functions correctly reinstall the INITs one at a time restarting the Macintosh after each one unti...

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