Platoscience PlatoWork, Руководство пользователя, Страница: 10 / 15

Troubleshooting
I cannot turn on the PlatoWork headset
Gently fold PlatoWork and reopen it. PlatoWork turns ON automatically once you open it and hear
the “click” sound.
The headset goes into sleep mode if it is not used for more than 5 minutes. Make sure your
phone’s bluetooth is on or try to recharge the headset for 1 minute.
I cannot get the PlatoWork headset to connect to my phone
Try the following steps:
1. Open the app and initiate a stimulation session. If there is no connection, the app will
show an error message.
2. Ensure that your phone’s bluetooth is turned on.
3. Go to the App Store and download the newest version of the PlatoWork app.
I cannot get past the electrode test
This problem is caused by insufficient contact between the headset electrodes and your skin.
Refer to the Getting Started instructions again to ensure proper contact.
Things you can do:
1. Readjust the headset so it is fitted tightly to your head.
2. The angle of the electrodes are aligned with your head so the whole surface of the sponge
is touching the head.
3. Make sure the sponges are sufficiently moist.
4. Check your bluetooth is on.
5. There is not too much dry hair directly underneath the electrodes.
If you still cannot pass the electrode test, empty your saltwater bottle and prepare a new
mixture following the method on
​
page 8
​
.
Additionally, apply pressure on the front of the headset by gently pressing inwards against
your forehead. Please do not hesitate to
​
contact us if you require more help, we would be
happy to walk you through the process.
Red marks under the electrodes
Some users experience temporary red marks under the electrodes after stimulation; this is
normal and always disappears quickly after the session. The marks are caused by a
combination of heat, current, and the saltwater used to moisten the sponges. If you discover
marks after your session, try reducing the amount of salt in the water (see
​
page 6 about
saltwater). You should also ensure to regularly rinse the sponges under running tap water to
avoid salt build-up.
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