Information on Accessories
Call Plantronics
or visit our website at
www.plantronics.com
Plantronics Inc.
345 Encinal Street, Santa Cruz, CA 95060
(800) 544-4660
www.plantronics.com
© 2001-2002 Plantronics, Inc. All rights reserved. Plantronics, the logo design,
Plantronics and the logo design combined, Encore, Polaris, Quick Disconnect,
SES, the voice tube clear color trade dress and shape trade dress are trademarks
or registered trademarks of Plantronics, Inc.
Patents:
US D377, 020, D379,990, D381,336 and 5,729,605; UK 2,051,289
and 2,051,290; Canada 78,197 and 78,201
Printed in USA. 62467-01 (07-02)
H91
H91N
P91
P91N
H101
H101N
P101
P101N
Quick Start User Guide
ENCORE
®
Family of Headsets
PARTS & ACCESSORIES
FCC Requirements—Part 68
This equipment complies with Part 68 of the FCC rules.
On the baseline underside is a label that contains, among
other information, the FCC registration number and ringer
equivalence number (REN) for this equipment. If requested,
this information must be provided to the telephone company.
The telephone company may make changes in its facilities,
equipment, operation or procedures that could affect the
operation of the equipment. If this happens, the telephone
company should provide you advance notice in order for you
to make the necessary modifications to maintain
uninterrupted services.
If you experience problems with your headset, please refer to
the warranty section for information on warranty and
replacement service. If the problem is causing harm to the
telephone network, the telephone company may request that
you remove the equipment until the problem is resolved. In
extreme cases, the telephone company may be forced to
disconnect your service before notifying you of the problem.
Plantronics Technical Assistance Center
The Plantronics Technical Assistance Center (TAC) is ready to
assist you! Dial (800) 544-4660 x5538 Sunday 5 p.m. through
Friday, 5 p.m. Pacific Standard Time or visit the
Support
section
of our website at www.plantronics.com.
For accessibility information also call the Technical Assistance
Center (TAC).
FCC REGISTRATION & INFORMATION
MAINTENANCE/TROUBLESHOOTING
Maintenance for Optimum Performance
■
Replace voice tube every 6-9 months (voice tube models only).
■
Replace ear cushion every six months.
■
Clean cable with a damp cloth once a month. (Do not use
solvents or wet cloth.)
Troubleshooting
Callers cannot hear me
■
For voice tube models determine if the voice tube is positioned
improperly. T
ry various other positions.
■
To determine if the voice tube is clogged, r
emove the voice
tube and see if the caller can hear you. If the caller can hear you
the voice tube was clogged.
For a temporary solution to a clogged voice tube, gently rinse
warm water through the voice tube for a minute then manually
swing or shake it dry. Make sure the voice tube is completely dry
before r
eattaching.
Plantronics recommends replacing the voice
tube every 6-9 months.
■
For Noise-Canceling models m
ake sure the micr
ophone is facing
your mouth and positioned properly.
■
Verify that the transmit volume contr
ol of the amplifier is
set properly.
I cannot hear callers
■
Verify that the Quick Disconnect
™
is connected.
■
Make sure the headset is positioned pr
operly.
■
Make sure the amplifier
, if used, is installed correctly.
■
Tur
n up the volume control on the amplifier
, if used.
■
Change amplifier's configuration switch to a differ
ent position.
Fit is uncomfortable
■
Make sure the headband length is corr
ect.
WARRANTY AND SER
VICE
What does this warranty cover?
This warranty covers any defects in workmanship or materials in this
product pur
chased in the U.S. or Canada. For warranty information
in other countries, contact your local distributor.
How long does the coverage last?
This warranty runs for two years from the date of pur
chase.
What will Plantronics do?
If the product is found defective, we will exchange it at no charge.
How do you get service?
To obtain service in the U.S. contact Plantr
onics at (800) 544-4660
and in Canada call (800) 540-8363.
How does state law apply?
This warranty gives you specific legal rights, and you may also have
other rights, which vary from state to state.
What does this warranty NOT cover?
Damage caused by, or performance problems resulting
from, using this product with a non-Plantronics amplifier
and/or connector cable,
accident, abuse, misuse, or an act
of God (such as a flood) are not covered. Implied
warranties, including those of merchantability, fitness for
a particular purpose and non-infringement shall (a) have
no duration greater than two years from the date of
purchase, (b) terminate automatically at the end of that
period, and (c) to the extent permitted by law, be
excluded. Consequential and incidental damages,
including without limitation, loss of property and those
arising from breach of any express or implied warranty,
are not the responsibility of Plantronics, and to the extent
permitted by law, are excluded. Some states do not allow
exclusion or limitation of incidental or consequential
damages, so the above exclusion may not apply to you.
Ear Cushions,
donut
for
increased volume
P/N 40709-01
Background Noise
Suppressor (BNS) Cup
P/N 10757-00
For voice tube model headsets
Voice
Tube
P/N 29960-01
P/N 29960-50
The voice tube should be replaced
every six to nine months.
Ear Cushion
P/N 15729-05
Set of two; covers, protects, and makes
the headset comfortable against the
ear. Replace every six months.
Clothing Clip
P/N 43220-01
Attaches to headset cable, keeping
headset stabilized and comfortably
in place.
Clear
Peaceful
Purple
Encore Value
Pack for H91
and H101
models
P/N 40707-01
Includes voice tube, ear cushions,
cord clip, Background Noise Suppressor
(BNS) cup, and 3 cleaning towelettes.
Cleaning
Towelette
Cleaning
Towelette
Cleaning
Towelette
Encore V
alue Pack
H91N, H101N
Noise-Canceling Model
H91,H101
Standard Model
Thank you
for selecting the Encore headset fr
om Plantronics.
It is designed to be used with Plantronics amplifiers
that have
Quick Disconnect
™
or compatible headset ready telephones and
consoles.
The Encore family of headsets is designed to meet the needs
of professional headset users. All models have a Sound
Enhancement System (SES
®
) that lets you select bass or treble
settings for fuller, richer tones. They ar
e lightweight, either in a
monaural or binaural design for comfortable extended wear and
come with a Quick Disconnect
TM
Connector,
Open this user guide to the Quick Start instructions to set up your
headset and ready it for use. Later you can use the Maintenance
and Troubleshooting section for further guidance and assistance.
Headset
Type
Monaural
Model
H91
H101
H91N
H101N
P91
P101
P91N
P101N
Binaural
Model
* Polaris models connect directly to most headset ready telephones.
to the
Encore Family
of Headsets
WELCOME
Standard
Voice
Tube
Headset
Noise-
Canceling
Headset
Polaris*
Voice
Tube
Headset
Polaris*
Noise-Canceling
Headset
For Polaris
models:
Cable to
Quick
Disconnect
P/N 27190-01
Connects directly to headset port of
headset ready telephones (10 ft.).
