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Headset

My headset is unstable.

When you wear the headset, the microphone should rest as close to your cheek 
as possible without touching. The microphone can be adjusted inward by pivoting 
the earpiece to optimize the position of the headset. See 

Position your 

headset

.

Headset has to be charged 
too often.
Talk time is not as long as 
stated. 

Switch the Wideband-Narrowband audio switch to narrowband (black).

Talk time performance is 
significantly degraded even 
after a full recharge.

Battery is wearing out. Call Plantronics at (800) 544-4660 for ordering a 
replacement battery or contact us at 

plantronics.com/support

.

Desk Phone

I can’t hear a dial tone in the 
headset.

Make sure your headset is charged.
Make sure your headset is subscribed to base. See 

Subscription button

.

Press the call control button on your headset.
If using a lifter, make sure the lifter is lifting the handset high enough to operate 
the hookswitch; set to a higher setting if necessary. 
Adjust the configuration switch on the base until a dial tone is heard. 
Fine tune the listening volume on the headset. 
If the volume is still too low, adjust the Listening volume dial on the base.

I hear static.

Make sure there is at least 12 inches between your base and your computer, and 
6 inches between your base and your telephone. You may hear static as your 
headset is going out of range; move closer to the base.  

The sound is distorted.

Lower the Speaking volume dial or Listening volume dial on the base. For most 
telephones the correct setting is position 2.
If your desk phone has a volume control, lower until the distortion disappears. 
If the distortion is still present, adjust the headset volume control to lower the 
headset speaker volume.  If the distortion persists, lower the Listening volume dial 
on the base. 
Make sure there is at least 12 inches between your base and your computer, and 6 
inches between your base and your telephone. 

I hear echo in the headset.

Lower the Listening volume dial and Speaking volume dial on the base. For most 
telephones, the correct setting is position 2.
If the audio level is too low in this position, adjust the headset volume control to 
increase the headset speaker volume. 
If your speaking volume is too low for your listener in this position, adjust the 
position of the headset to make sure the microphone is as close as possible to 
your mouth. 
Adjust the Configuration switch. The most commonly used position is “A”, which is 
the default position. 

People I talk to can hear a 
buzz in the background.

Move the base further away from your phone.
If the base power supply is plugged into a power strip, plug it into the wall 
directly.

The handset lifter is 
installed but does not lift 
the handset.

Be sure the handset lifter power cord is firmly pushed into the handset lifter jack 
on the base.

Troubleshooting

Содержание CS540 Series

Страница 1: ...CS540 Wireless Headset System User Guide ...

Страница 2: ...1 Check Configuration and Make a Test Call 12 Desk Phone plus HL10 Lifter sold separately 13 Desk Phone plus EHS Cable 15 Position Your Base 16 Your Headset 17 Headset Controls 17 Talk Time 17 Battery 18 Muting Your Headset During a Call 18 Adjusting Your Headset Volume 18 Your Base 20 Base Phone Button and Switches 20 Subscription Button 20 Wideband Narrowband Audio Switch 21 Auto Answer Switch 2...

Страница 3: ...ct The enclosed DECT 6 0 wireless product uses restricted wireless radio frequencies which vary by country DECT 6 0 devices are generally authorized for use in The Americas Use of this DECT 6 0 product in unauthorized countries is a violation of law may disrupt telecommunications networks and devices and can subject you to fines and penalties by regulatory agencies For specific countries in which ...

Страница 4: ...4 Telephone interface cable Power supply Base Headband Other size eartip and earloops Headset with pre installed battery eartip and earloop What s in the Box Fit kit instruction card ...

Страница 5: ...fter EHS cable jack 8 Telephone interface cable jack 9 Auto answer switch 10 Listening volume dial 11 Speaking volume dial 12 Configuration switch For installation set up 12 11 6 5 8 9 10 4 BACK FRONT Headset overview 2 1 7 6 3 4 5 1 Earloop 2 Eartip 3 Volume mute button 4 Call control button 5 Battery Cover 6 Headset LED 7 Microphone 1 2 3 7 BOTTOM Base overview ...

Страница 6: ... with earloops eartips and foam sleeve 3 Electronic Hookswitch Cable EHS Electronically takes your desk phone handset off hook Enables remote call answer end with your headset 4 HL10 Lifter Automatically lifts handset and returns it to the cradle Enables remote call answer end with your headset 4 1 3 2 ...

Страница 7: ...s normal 2 Remove the earloop from the headset 3 To wear the headset on the right ear but with a different size earloop or eartip select the size you want and reinstall in reverse order as shown Be sure notch in the eartip faces the microphone Left Earloop Assembly 1 Choose the size of earloop that fits most comfortably Align the earloop as shown and insert it onto the headset Be sure the earloop ...

Страница 8: ...he headband remove the eartip and earloop from the headset 1 Hold the headband so it is aligned to receive the headset as shown and insert the headset into the headband 2 Rotate the headset up 3 To optimize the position of the headset push the headset in so the microphone is close to the corner of your mouth ...

Страница 9: ...rpiece to optimize the position of the headset 1 Slide the headset over and behind your ear and fit the eartip into your ear 2 Holding the base of the headset push it in and back towards your ear to allow the pivoting earpiece to bring the microphone close to your mouth As the base of the headset moves backwards you will feel soft clicks until the microphone rests close to your cheek ...

Страница 10: ... a working power outlet The Power On LED will be solid white Charge the Headset Place the headset in the charge cradle The charging LED on the base will flash green when charging and turn solid green when the headset is fully charged Charge for at least 20 minutes prior to the first use A full charge takes 3 hours NOTE This product has a replaceable battery Use only the battery type supplied by Pl...

Страница 11: ...uide that came with your EHS cable or at plantronics com accessories Desk Phone standard 1 Connect one end of the telephone interface cable to the back of the base 2 Disconnect the handset coil cord from the desk phone and re connect it to the telephone interface cable junction box 3 Connect the remaining end of the telephone interface cable into the open handset port on the desk phone NOTE Your d...

Страница 12: ...h A desk phone volume mid range 3 Remove the handset from desk phone cradle 4 While wearing your headset press the call control button on the headset 5 If you do not hear a dial tone adjust the configuration switch A G until you do NOTE For most phones these factory default settings will sound the best 6 Dial a test call from the desk phone If needed fine tune the volume with the headset volume co...

Страница 13: ... until the lifter base touches the side of the phone 3 Slide the lifter up to where it nearly touches the handset earpiece 4 Press the call control button on your headset to activate the lifter 5 If you hear a dial tone the lifter is set correctly and needs no adjustment 6 Remove the protective strips from the 3 mounting tapes on the underside of the lifter 7 Gently place the lifter on the desk ph...

Страница 14: ...andset lifter needs additional stability lifting and returning handset to cradle Extender Arm 1 Slide extender arm onto lifter 2 Stabilizers can be shifted left and right Position stabilizers on outsides of handset to gently grip the phone 1 2 2 Ringer Microphone Use ringer microphone only when the telephone speaker is not located directly under the handset 1 Remove cover from ringer microphone ja...

Страница 15: ...end of the EHS cable to the base and the other end to the desk phone as described in the EHS Adapter Getting Started guide NOTE For further installation information refer to the EHS Getting Started guide that came with your EHS cable or at plantronics com accessories ...

Страница 16: ... The minimum recommended separation between your desk phone and the base is 6 inches The minimum recommended separation between the base and computer is 12 inches Incorrect position can cause noise and interference problems ...

Страница 17: ...wn To mute unmute the headset press the volume mute button in 2 Call control button Place answer end a call Briefly press the call control button 3 Headset LED Flashes white when in use IMPORTANT For your safety do not use headset at high volumes for extended periods of time Doing so can cause hearing loss Always listen at moderate levels For more information on headsets and hearing visit plantron...

Страница 18: ...gh you can replace it 1 Slide battery cover down and remove from headset 2 With your thumb and index finger pull the battery out from the attachment clip 3 With you thumb and index finger grasp the battery connector and disconnect connector and battery from headset 4 Install the new battery by reversing the previous steps Muting Your Headset During a Call To mute unmute the call press the volume b...

Страница 19: ... out of range an active call will be suspended The call will be re established when you walk back into range If you remain out of range for more than 5 minutes the system will drop the call If you are not on a call and go out of the operating range and then press the call control button you will hear a single tone for the button press and three low tones for the failure to make a link ...

Страница 20: ...eadset for three seconds until the headset LED turns solid white When the Power on subscription LED on the base becomes solid white the headset and base are subscribed to one another NOTE If the subscription process times out after two minutes or if the subscription process fails the subscription LED on the base will go dark for three seconds and then re illuminate steadily to indicate power is ap...

Страница 21: ... longer headset battery life or to increase the number of systems that can work in a small area 3 Auto Answer Switch Auto answer saves a button press to establish the radio link between headset and base When auto answer is set to black you must press the headset call control button to answer an incoming call When Auto Answer is set to gray you can answer a call just by lifting headset from the bas...

Страница 22: ...ause the button was not pressed within ten seconds the guest subscription is terminated and the guest will hear an error tone in their headset To connect a guest headset that is of different variety than the primary headset press the base subscription button while the base has an active link Next press the guest headset volume up button until the indicator light turns on The base subscription LED ...

Страница 23: ...ear static as your headset is going out of range move closer to the base The sound is distorted Lower the Speaking volume dial or Listening volume dial on the base For most telephones the correct setting is position 2 If your desk phone has a volume control lower until the distortion disappears If the distortion is still present adjust the headset volume control to lower the headset speaker volume...

Страница 24: ...tes 2013 Plantronics Inc All rights reserved Plantronics the logo design CS540 and HL10 are trademarks or registered trademarks of Plantronics Inc All other trademarks are the property of their respective owners Patents US D635 548 D635 962 EM 001792276 0002 001792276 0003 Patents Pending 200978 06 07 13 ...

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