APPENDIX A: Trouble Shooting
The following reference list represents situations that you may encounter,
and methods for remedy. Please refer to this checklist prior to contacting
qualified service personnel.
Symptom
Remedy
No picture is displayed.
z
Check the power cord connection. Or connect
the power cord to another power outlet.
z
Are the VIDEO/ AUDIO cables or HDMI Cable
loose or disconnected? Make sure one of
connections is correct.
Try the “SOURCE” button on the remote control
of the external display/ TV, to select the correct
input source.
When entering “PC Media”
menu, the available PC list is
not displayed.
z
Check your wired connection to make sure
that it’s working properly. Use an Ethernet
LAN cable to connect from the Network jack of
the ITB-3001 to the network router or Access
Point.
z
Check your Network Setting of the Setup
menu.
Check the setting on the shared folder/file on
your computer.
On “USB Media” menu under
the main menu, no USB
device is searched.
z
Check USB device is already firmly connected.
Check the format of your USB drive: is it in
NTFS/EXT-3 format?
The BT multimedia files can’t
be downloaded.
z
For BitTorrent, users need to set up port
forwarding on the TCP range 6881-6890 of
Access Point or IP sharing.
z
Your Internet bandwidth will limit BT
download speed
BT is a peer- to-peer download technology. It
requires more people or torrents to share the
files at the same time.
44
You can also visit the FAQ page on
www.planet.com.tw
