Planet IPX-2500 Скачать руководство пользователя

Страница: 49 / 102

Internet Telephony PBX System

IPX-2500

3.8 Call Center (Call Queues)

3.8.1

Create Agent

Click

【

Basic

】

【

Extension

】

【

Edit

】

the extension you want to configure:

Step1: Check

【

Agent

】

and

【

Save

】

Step2: Click

【

Inbound Control

】

【

Call Queues

】

Содержание IPX-2500

Страница 1: ...Internet Telephony PBX System IPX 2500 1 IPX 2500 Internet Telephony PBX System ...

Страница 2: ...ANET Technology does not warrant that the hardware will work properly in all environments and applications and makes no warranty and representation either implied or expressed with respect to the quality performance merchantability or fitness for a particular purpose PLANET has made every effort to ensure that this User s Manual is accurate PLANET disclaims liability for any inaccuracies or omissi...

Страница 3: ...receiver 3 Connect the equipment into an outlet on a circuit different from that to which the receiver is connected 4 Consult the dealer or an experienced radio technician for help FCC Caution To assure continued compliance example use only shielded interface cables when connecting to computer or peripheral devices Any changes or modifications not expressly approved by the party responsible for co...

Страница 4: ...tric shock and static electricity when working with electrical equipment All guidelines of this and of the computer manufacture must therefore be allowed at all times to ensure the safe use of the equipment Customer Service For information on customer service and support for the Gigabit SSL VPN Security Router please refer to the following Website URL http www planet com tw Before contacting custo...

Страница 5: ...king a Call 20 3 2 1 System Information 20 3 2 2 Operator 23 3 2 3 Basic Configuration 24 3 2 4 Time based Rules 26 3 3 Outbound Call 28 3 3 1 Trunks 28 3 3 2 Outbound Routes 30 3 4 Inbound Call 32 3 4 1 Inbound Routes 32 3 4 2 IVR 34 3 4 3 IVR Prompts 36 3 4 4 Ring Groups 38 3 5 Black List 39 3 5 1 Pick up Call 39 3 6 On The Call 40 3 6 1 Call Parking 40 3 6 2 Call Transfer 41 3 6 3 Conference 42...

Страница 6: ...65 4 11 Smart DID 66 4 12 Call Back 66 4 13 Phone Book 67 4 14 Feature Codes 69 4 15 IP Phone Provision 71 4 16 PnP Settings 72 Chapter 5 Network Settings 73 5 1 Network 73 5 2 Static Routing 75 5 3 VPN Server 76 5 4 VPN Client 77 5 5 DHCP server 78 5 6 DDNS Settings 79 5 7 SNMPv2 Settings 79 5 8 Troubleshooting 80 Chapter 6 Security 81 6 1 Network And Country 81 6 2 Service 82 Chapter 7 Report 83...

Страница 7: ...Hot Standby 89 7 10 Time Settings 92 7 11 Module Settings 93 Chapter 8 Operating Instructions 94 8 1 How to connect the IPX 2500 IP PBX to the Internet 94 8 2 How to combine two IPX 2500 IP PBX in a different network 94 8 3 How to resolve the problem about hearing one side only 96 8 4 How to use Skype account in IPX 2500 97 ...

Страница 8: ...l Gigabit RJ 45 ports 10 100 1000Mbps WAN LAN provides advanced voice and data communications features businesses need to stay productive and responsive Off net Calling Capability Call Restriction Call Access Control The IPX 2500 integrates up to 8 calls via the IPX 21FO 4 FXO IPX 21SL 2 FXO 2 FXS and IPX 21GS 4 GSM module to become a feature rich PBX system that supports seamless communications b...

Страница 9: ...function the IPX 2500 also helps users to apply and remember the login information easier Moreover its multiple language features helps user to quickly and friendly manage the system Standard Compliance Compliant with the Session Initiation Protocol 2 0 RFC 3261 the IPX 2500 is able to broadly interoperate with equipment provided by VoIP infrastructure providers thus enabling them to provide their...

Страница 10: ...cts geographically disparate offices of an organization creating one cohesive virtual network The IPX 2500 VPN technology is also used by ordinary Internet users to connect to proxy servers for the purpose of protecting one s identity It includes VPN server and client function that can support users full security login 10 ...

Страница 11: ...e Echo Cancellation module for great and smooth communication Support VPN Client Server function Supports maximum 8 ports FXO FXS GSM on 2 slots Codec and Protocol SIP 2 0 RFC3261 IAX2 compliant Audio Codec G 722 G 711 Ulaw G 711 Alaw G 726 G 729 GSM SPEEX Video Codec H 261 H 263 H 263 H 264 DTMF RFC2833 SIP INFO In band Network and Security Features DDNS Client PLANET DDNS Easy DDNS DynDNS Zone E...

Страница 12: ...i language System Prompt Multiple Language of GUI Phone Book PIN Set Record Files Download Ring Group SIP Trunk Skype for SIP Smart DID System Log T 38 Fax Pass through Time based rule Virtual Fax Voicemail Voice Mail to E Mail Call Features Call Back Call Forward Call Group Call Hold Call Paging and Intercom Call Park Call Pickup Call Queue Call Record Call Route Blind Transfer Attend Transfer Ca...

Страница 13: ...et Open the box of the Internet Telephony PBX system and carefully unpack it The box should contain the following items Internet Telephony PBX System Unit x 1 Quick Installation Guide x 1 User s Manual CD x 1 Power Cord x 1 RJ 45 x 1 Bracket x 2 If any of the above items are damaged or missing please contact your dealer immediately 1 3 Physical Specifications Dimensions Dimensions 310 L x 500 W x ...

Страница 14: ...ular application 6 Slots 1 Slots 2 2 external slots with compliance FXO FXS GSM module FXO module is connects to PBX or CO line with RJ 11 Write analog line FXO port was connected to the extension port of a PBX or directly connected to a PSTN line of carrier FXS module is connects to Phone with RJ 11 Write analog line FXS port was connected to your telephone sets FAX or Trunk Line of PBX GSM modul...

Страница 15: ...1035 DNS RFC 1631 NAT RFC 2068 HTTP RFC 2131 DHCP RFC 2516 PPPoE RFC 3261 RFC 3311 RFC 3515 RFC 3265 RFC 3892 RFC 3361 RFC 3842 RFC 3389 RFC 3489 RFC 3428 RFC 2327 RFC 2833 RFC 2976 RFC 3263 Voice Codec G 722 G 711 Ulaw G 711 Alaw G 726 G 729 GSM SPEEX Video Codec H 261 H 263 H 263 H 264 Fax over IP T 38 Fax Pass through Note T 38 support is dependent on fax machine SIP provider and network transp...

Страница 16: ...ss through Time based Rule Virtual Fax Voicemail Voice Mail to E mail Call Features Call Back Call Forward Call Group Call Hold Call Paging and Intercom Call Park Call Pickup Call Queue Call Record Call Route Blind Transfer Attend Transfer Call Waiting Caller ID Dial by Name Customized IVR on hold music Transfer Three way Conference Video Call System Capacity System Capacity 80 Concurrent Call Leg...

Страница 17: ...plorer version 6 and higher Firefox or Safari for Mac Step 3 Enter the default IP address of the IPX 2500 192 168 0 1 in the URL address box Step 4 Enter the default user name admin and the default password admin and then click Login to enter Web based user interface Default IP Default WAN IP 172 16 0 1 Default LAN IP 192 168 0 1 Default User Name admin Default Password admin Figure 2 1 Login page...

Страница 18: ...Internet Telephony PBX System IPX 2500 2 2 Configuring the Network Setting Step 1 Go to Network Settings Network Network Country Button Network Setting page 18 ...

Страница 19: ...2 Edit your WAN port IP information There are three types of Ethernet port connection They are Static IP PPPoE Point to Point Protocol over Ethernet DHCP You can find detailed setting process in the user manual Selection of IP Connection Type 19 ...

Страница 20: ...PX 2500 3 2 Before Making a Call 3 2 1 System Information Default IP 20 1 To login to the IPX 2500 your PC must use the same domain as the eth0 IP address of the IPX 2500 2 For security reason please modify the user name and password after you login You can modify it on this page System Management 3 Every Time after saving the change please press the Activate Changes to Default WAN IP 172 16 0 1 D...

Страница 21: ... product model 4 Device Info Product Model and System Version will be displayed 1 If FXO is connected the slot color and the front panel LED will be red and steady red respectively 2 If FXS is connected the slot color and the front panel LED will be green and steady green respectively Commonly Used Button On the home page besides the system info there are other function buttons as shown below 1 Lo...

Страница 22: ... 4 Inbound Control Configuration of Inbound Route IVR and Black List etc 5 Advanced Configuration of extension s default information Conference Call Call Transfer Function Key etc 6 Network Settings Configuration of Routing Network VPN DHCP and other related network parameters 7 Security Configuration of Firewall SSH FTP 8 Report Record List Call Logs and System Logs 9 System Time Settings Managem...

Страница 23: ...Internet Telephony PBX System IPX 2500 3 2 2 Operator Display all the Extension VoIP Trunk and Slot information About extension 1 Idle 2 Ringing 3 In use 4 Hold 5 Unavailable 23 ...

Страница 24: ...X 2500 3 2 3 Basic Configuration Configure Extensions Planet IP PBX supports SIP IAX2 and analog extension configure extension on this page Basic Extensions Click New User to see the extension configuration interface as shown below 24 ...

Страница 25: ... Web Manager It s allowed to login Extension Management Panel to manage extension like voicemail call recording call transfer etc when you select this option Agent Check this option to set this extension user as agent Call Waiting Enable call waiting Allowing Being Spied Check this option to allow being spied NAT Check this option if extension user or the phone is located after the NAT Network Add...

Страница 26: ... g BB ChH64rI and every time when you reset to default system it will randomly have a new password again Upload Download Extensions Click Upload Download Extensions to add extensions as shown below Download the extension template from the Download Extensions Templet add extension information based on the template format and save Select the extension file to upload from Upload Extensions Download c...

Страница 27: ...Time Rule New Time Rule Item Explanation Rule Name Define the name for this Time Rule Time Date Conditions Set time segment for Day Date Month Destination How to deal with the inbound call in different time segments For example inbound call can be directed to operator in working time 27 ...

Страница 28: ...s If you want to set up outbound call to connect to PSTN Public Switch Telephone Network or VoIP provider please configure on this page Basic Trunks Planet IP PBX supports 2 kinds of trunks VoIP Trunks and FXO FXS Trunks VoIP Trunks 1 Click VoIP Trunk New VoIP Trunk 28 ...

Страница 29: ...Caller ID will be displayed when user make outbound call Note This function must be supported by local provider Without Authentication If you don t need the Authentication when connecting the IP PBX please check this option User Name User Name provided by VoIP Provider Password Password provided by VoIP Provider Advanced Options Advanced options for this trunk e g codec dial plan etc You can confi...

Страница 30: ...alog line for this device The same analog line can t be used in several FXO GSM trunks If you don t have available analog line you can t set up FXO GSM trunk 3 3 2 Outbound Routes Outbound Routes is to define what trunk is used for outbound call by extension user If user don t allow extension user to call out please ignore this part Please configure on this page Basic Outbound Routes On this page ...

Страница 31: ...n when you use this dial rule Place this call through Select a trunk for this dial rule Custom Pattern N any figure from 2 to 9 Z any figure from 1 to 9 X any figure from 0 to 9 One figure or multi digit figures Delete digits prefix If one digit prefix be deleted when dial 12345 2345 will be sent Auto add digit If figure 1 is added 123451 will be sent when dialing 12345 31 ...

Страница 32: ...e e g set distinctive ring tone as External the phone will play this ring tone when receiving the call Note The phone must support such feature as well When incoming calls come from outbound line FXO GSM VoIP the calls can be accessed to Extension User Call Queue Conference IVR etc You can choose freely based on your condition Port DIDs If user wants to make the incoming call from the outbound lin...

Страница 33: ...o this destination extension user call queue conference or IVR Number DIDs If user wants to make an outbound line VoIP Trunk access to the specified extension queue conference IVR please use this feature Click Number DID New Number DID Item Explanation DID Number DID number calling into VoIP This number is configured in the advance option of VoIP trunk Destination Choose a specified extension call...

Страница 34: ...D Settings New DOD Item Explanation DOD Number Set the DOD number and use it to match the Caller ID If matched the call will access to the defined destination Destination Outbound calls will access directly to this destination extension user call queue conference or IVR 3 4 2 IVR IVR will improve office efficiency based on your requirement Please configure on this page Inbound Control IVR 34 ...

Страница 35: ... by dialing extension please input an extension Number Please Select Select IVR audio file please configure in this page IVR Prompts Repeat Loops Loop times to repeat playing the IVR prompt Dial Other Extensions Allow caller to dial other extensions besides the ones listed below Key Press Events Each digit will be related to the actions defined in the blank 35 ...

Страница 36: ...IVR Prompts New Voice to create new IVR prompt Item Explanation File Name Define a name for this voice file Format Select the voice format GSM WAV 16bit supported only Extension used for recording Select the extension which is used for recording the IVR prompt Click Record this extension will ring and then you can pick up the phone and record 36 ...

Страница 37: ...please click Play Select the extension click Play the selected extension will ring and you will hear the recorded prompt after picking up the phone Upload IVR prompt Uploading customized audio file must be in the wav gsm ulaw alaw format and size must be less than 15MB 37 ...

Страница 38: ... directed to IVR or others based on your configuration There isn t any data in the factory default Ring Groups please configure it here Click Inbound Control Ring Groups New Ring Group Item Explanation Name Define a name for the Ring Group Strategy Select Ring All or Ring in order Ring Group Members Select the Ring Group Member from the Available Channels click to add If not answered You can choos...

Страница 39: ...on the phone Please operate according to the following diagram Reference Parameters and Explanation of the Blacklist Item Explanation 75 When the registered extension user inputs 75 blacklisted number this number will be added in the list of Blacklist Number 075 When the registered extension user inputs 075 blacklist number this number will be deleted in the list of Blacklisted Number 3 5 1 Pick u...

Страница 40: ...define another extension to pick up This can be defined in Feature Codes 3 6 On The Call 3 6 1 Call Parking If you pick up a call at your seat but it s not convenient to talk in public you need go to the conference room to talk secretly At this time you can input 700 to park this call The system will tell you a parking number 701 which you can input for continuing conversation when you go to the c...

Страница 41: ... 6 2 Call Transfer If an incoming call is for your colleague you can transfer the call directly to your colleague or transfer the call after agreeing by your colleague Please check the diagram below to learn more Reference Parameters and Explanation of Transfer Item Explanation Blind Transfer Default is t Define in Feature Codes Attended Transfer Default is 2 Define in Feature Codes Disconnect Cal...

Страница 42: ...he conference room the default number is 900 Conference Password Password for users to access the conference e g 1234 Administrator Password Password for administrator to access the conference Conference DialPlan Use this dial plan to invite other participants Play hold music for the first participant Check this option to play the hold music for the first participant in the conference until anothe...

Страница 43: ...l the conference leader administrator enters the conference before starting the conference Please check the following diagram to learn Go to conference In the conference admin can add new participant extension user or external number to the conference In the conference the administrator can invite new guest extension user or external number to the conference Default password for admin is 2345 Lear...

Страница 44: ...PX 2500 3 7 Settings before leaving office 3 7 1 Follow me If you don t want to miss any call please configure this function as shown below Click Basic Extension Edit the extension you want to configure Check Web Manager and Save 44 ...

Страница 45: ...tem IPX 2500 Then login to the Extension Web Panel Click Call Forward Reference Item Explanation Always All incoming calls will be forwarded Busy Forward when extension is busy No Answer Forward when no answer from extension 45 ...

Страница 46: ...Follow me feature Select an extension set the ring duration and add the numbers in the Follow Me List Save and Activate List Format Extension Number Ring Duration E g 806 30 808 20 806 rings after 30 seconds the call is going to 808 Follow Me Option 46 ...

Страница 47: ...ssage to your defined mailbox Click Extension Extension Settings Please enable Voice mail before configuration and configure VM Password and Email If there is no answer for the incoming call and when the default ring time is over the system will play Please leave your message and press the key Then voicemail will be sent to the specified mailbox by email 47 ...

Страница 48: ...age Listen to the message 1 If you would like to use this function you must write the correct email address in extension settings 2 You need to configure SMTP and Email model in Voice Mail Please check the details in the following chapter Voice Mail 48 ...

Страница 49: ... Telephony PBX System IPX 2500 3 8 Call Center Call Queues 3 8 1 Create Agent Click Basic Extension Edit the extension you want to configure Step1 Check Agent and Save Step2 Click Inbound Control Call Queues 49 ...

Страница 50: ... of the current Queue Item Explanation Agent TimeOut sec The next Agent will ring after this time Auto Pause Pause the Agent when it fails to answer the first call Wrap Up Time sec Wrap up time between the first answer and second answer Default is 0 which means no wrap up time Max Wait Time sec Maximum wait time for callers in the queue Max Callers Maximum number of callers who are allowed to wait...

Страница 51: ...epeat frequency to announce the hold time for callers in the Queue 0 means no announcement Announce Hold Time Announce the hold time Announce yes not announce no or announce once once it will not be announced when the hold time is less than 1 minute Repeat Frequency sec Interval time to play the voice menu for callers 0 mean not to play Announcement Prompt Select a prompt as the Announcements Prom...

Страница 52: ... setting Global Analog Setting and NAT FAX setting Global SIP Setting 4 1 1 General Click General to display the dialog as shown below Item Explanation Operator Extension Set extension number for Operator Global Ring Time Set Set Ring time for every extension Enable Transfer Check to enable Transfer Enable Music On Ring back Check to enable Music On Ring back 52 ...

Страница 53: ...Detection Caller ID Signaling Select the mode of Caller ID Signaling Caller ID Start Ring Caller ID start before ring Polarity Caller ID start when polarity reversal starts CID Buffer Length Default CID Buffer Length Opermode Set the Opermode for FXO GSM Ports ToneZone Select the ToneZone in your country Relax DTMF Enable Disable Relax DTMF inspection Echo Cancel Enable Disable Echo Cancel Echo Tr...

Страница 54: ...ort is 5061 Start RTP Port RTP port range End RTP Port RTP port range DTMF Mode Set default DTMF mode for sending DTMF support auto RFC2833 inband info Default RFC 2833 Max Registration Subscription Time Maximum duration in seconds of incoming registrations subscriptions is 3600 seconds by default Min Registration Subscription Time Minimum duration in seconds of registrations subscriptions is 60 s...

Страница 55: ...for production environments Use external IP instead External Refresh How often to refresh external host if used You may specify a local network in the field below Local Network Address 192 168 0 0 255 255 0 0 All RFC 1918 addresses are local networks 10 0 0 0 255 0 0 0 Also RFC1918 172 16 0 0 12 Another RFC1918 with CIDR notation 169 254 0 0 255 255 0 0 Zero conf local network Item Explanation T 3...

Страница 56: ...we re not on hold RTP Hold Time Out Terminate call if 300 seconds of no RTP activity when we re on hold must be RTP time out Trust Remote Party ID If Remote Party ID should be trusted Send Remote Party ID If Remote Party ID should be sent Generate In Band Ringing If we should generate in band ringing always use never to never use in band signaling even in cases where some buggy devices might not r...

Страница 57: ...ils configuration on Voice Mail Voice Mail Reference Voice Message Options Playback Options If you need to send message by mail to your defined mailbox you must configure SMTP and Email model Click Voicemail to display the dialog as shown below Item Explanation Max Greeting Time sec Maximum Greeting Time Dial 0 for Operator Dial 0 to cancel the voicemail and forward to Operator Message Format Save...

Страница 58: ...ation Checking this option the message duration will be played before playing the voice message Play Envelop Envelop includes date time and caller ID Allow Users to Review Check this option to allow users to review the voice message Email Settings Item Explanation Attach voicemail to Email The voicemail will be sent as attachment to the user s Email Sender Name The sender s name will be displayed ...

Страница 59: ... TLS to send secure messages to server Enable SMTP Authentication If your SMTP server needs Authentication please enable SMTP Authentication and configure the following information User Name Input user name of your email box Password Input password of your email box Click Send Test after configuration the following diagram will be displayed to ask you to input the Email for receiving Input the Ema...

Страница 60: ...lephone number 86671485 In Dial Plan 1 there is prefix 9 before the telephone number you need to input the Access Code 986671485 and take it as the subject when sending Email Then the fax will be sent by Email as attachment If you need to dial the extension when sending fax e g fax number 86671485 ext 515 you need to use the Access Code 986671485 515 as subject 4 5 Music Settings Management for mu...

Страница 61: ...nt music files for different music folders Music Management Item Explanation Select Music Directory Load music in the music file File Display music name under the music file You can delete it Select Music Directory Select the file where you want to save your uploaded music 61 ...

Страница 62: ... foreign country Now you can dial DISA number after PIN authentication You are now connected to your customer and you can speak to your customer now Click DISA New DISA to display the dialog as shown below Item Explanation Name Define a name for DISA PIN Set User will be prompted to input this number when PIN Authentication is needed Record in CDR Check to record Response Timeout sec The maximum t...

Страница 63: ...d Paging and Intercom New Paging Group Item Explanation Paging Extension The number users will dial to page this group Description Provide a descriptive title for this Page Group Paging Group Members Selected device s on this page Device List Select Device s to page Duplex Paging is typically one way for announcements only Checking this will make the paging duplex allowing all phones in the paging...

Страница 64: ...lick Monitor New Monitor to display the dialog below Item Explanation PIN Set Name Define the name for this PIN Set PIN List Define PIN codes in this list 4 9 Call Recording Call Recording is used for recording extension Please configure it as shown below Click Advanced Call Recording New Call Recording 64 ...

Страница 65: ... time to record Inbound Record Check to record inbound calls Outbound Record Check to record outbound calls 4 10 Speed Dial Please configure as shown below Click Advanced Speed Dial New Speed Dial E g prefix is 99 speed number is 00 destination telephone number is 86671485 When dialing 9900 the call is going to 86671485 automatically 65 ...

Страница 66: ...ve to make this function activates Click New Smart DID Rule to display the following diagram Input the pattern and define how many digits need to be striped or prepend and then click Save Activate 4 12 Call Back When user makes calls by the callback number to Planet IP PBX the call will be hung up automatically Then the PBX will call back this number and forwarded to define destination after the c...

Страница 67: ...ack Number to add callback number Input callback number and define the destination 4 13 Phone Book When incoming call matches the number in the phone book the name of the matched number will be displayed Please configure it as shown below Click Advanced Phone Book Item Explanation Search Search by name Show All All contacts will be displayed in the following list ...

Страница 68: ...Phone Number Input Phone Number of contact IDD Number is available Phone book is for the incoming call to use if the incoming caller ID matches the number in Phone book it will display the name defined in Phone book For example Name David Number 22199518 When system receives the call 22199518 the extension answers this call with David being displayed 68 ...

Страница 69: ...nsion for pickup Pickup Specified Extension Pick up the specified extension Default Dial extension number to pick up the specified extension Blind Transfer Allow unattended or blind transfers It works like this While on a conversation with A you dial the blind transfer key sequence The system says Transfer then gives you a dial tone while A is on hold You dial the transferee number B s number and ...

Страница 70: ...tor can invite people into the conference by dialing 0 After pressing 0 you will get dial tone and you can dial to invite people After the call is connected please press to direct the people into the conference or to hang up the current call and return to the conference Create Conference During the call you can dial 0 to forward to the conference with the callee Return to conference with participa...

Страница 71: ...Once the phone is connected to the local network it will get the extension number and password automatically There are two operation methods to fulfill this function Please see details as shown below Enable DHCP service Click Network Settings DHCP Server enable DHCP Server in the dialog as shown below Then Click Advanced Phone Provisioning New Phone Enable Phone Provisioning in Basic select the IP...

Страница 72: ...specified phone as long the phone supports PnP according to the settings in Phone Provisioning page Item Explanation Enable Enable Disable PnP function Interface Choose a port that PnP works on Custom URL Specify a URL if you need one Default is download from local PC Multicasting Address Multicasting address that PnP uses default is 224 0 1 75 Port Port that PnP uses default is 5060 72 ...

Страница 73: ...e Virtual Interface Click Network Settings Network IPv4 Settings Reference Item Explanation IP Assign Static DHCP PPOE supported LAN Port Setup Define the virtual interface for WAN Port Click Network Settings Network IPv6 Settings IPv6 Reference Item Explanation Enable Enable IPv6 define the IPv6 address gateway and DNS 73 ...

Страница 74: ...Internet Telephony PBX System IPX 2500 Click Network Settings Network VLAN Settings VLAN Reference Item Explanation Enable Enable VLAN to define the VLAN address and VLAN ID 74 ...

Страница 75: ...n Interface Choice WAN LAN Destination Set destination network for static routing Subnet Mask Set subnet mask of the destination network Gateway Define the gateway accessing the destination network Click Network Settings Static Routing Routing Table and the current routing information will be displayed below 75 ...

Страница 76: ... Mode Three kinds of VPN servers L2TP PPTP and OpenVPN supported Only one mode can be enabled simultaneously Enable Enable Disable VPN Server When the mode is L2TP or PPTP VPN server click Network Settings VPN Server VPN Users Management This page is used for management of VPN user name and password When the mode is OpenVPN server click Network Settings VPN Server OpenVPN Certificate Download 76 ...

Страница 77: ...e 5 4 VPN Client Planet IP PBX supports four kinds of VPN Clients L2TP PPTP OpenVPN and N2N Click Network Settings VPN Client Reference Item Explanation VPN Client Four kinds of VPN Clients supported L2TP PPTP OpenVPN and N2N Only one mode can be enabled simultaneously Enable Enable Disable VPN Client ...

Страница 78: ...P Server DHCP Client List This page is used to display DHCP Client address and related information When DHCP Server distributes address the Client s MAC address is associated with the IP address and then the device will get the same IP address every time Click Network Settings DHCP Server Static MAC New Static MAC 78 ...

Страница 79: ...k Server Planet IP PBX settings will be visited remotely Click Network Settings DDNS Settings Planet supports DDNS provided by Planet DDNS Dyndns org No ip com zoneedit com 5 7 SNMPv2 Settings SNMP Simple Network Management Protocol is used for remote management Click Network Settings SNMPv2 Settings ...

Страница 80: ...nable Read Only of SNMP RO Community Define the name of RO Community of SNMP RO Network Define network of RO 5 8 Troubleshooting You can ping other network devices through Planet IP PBX and track network routing by command Traceroute Click Network Settings Troubleshooting 80 ...

Страница 81: ...d Country Click Security Firewall Iptables Command Explanation Check iptables list iptables L n Clear iptables list iptables F Deny an IP 192 168 0 3 iptables A INPUT s 192 168 0 3 j DROP Deny every IP to access 80 port iptables A INPUT p tcp dport 80 j DROP Deny IP 192 168 0 3 to access port 80 iptables A INPUT s 192 168 0 3 p tcp dport 80 j DROP 81 ...

Страница 82: ... PBX System IPX 2500 6 2 Service Service Settings of SSH FTP and HTTP Port Click Security Service Enable SSH to login background management system through SSH Enable FTP to allow uploading files to system through FTP 82 ...

Страница 83: ...apter 7 Report 7 1 Record List Check recordings of specified extension or conference here or delete the recording file Record List Conference One Touch Recording 7 2 Call logs Check call logs by caller ID or callee ID Click Report Call Logs 83 ...

Страница 84: ...ure relevance parameters of polarity reversal in trunk configuration for Planet IP PBX 7 3 System logs Click Report System Logs and you can download delete the system logs 7 4 Data Storage When you need mass storage of recording files voicemails call logs etc you can upload these files to FTP server through FTP Data Storage based on the specified time frequency Click System Data Storage 84 ...

Страница 85: ...tory Define a directory used for storage on FTP server Automatically upload frequency by the day Define frequency by the day to upload the data Time of automatically upload Define the time to upload the data Forcibly upload when the flash storage is over Forcibly upload data when flash storage is over the percentage value Check from Data Storage Log Click Refresh to refresh data storage log Click ...

Страница 86: ...t Telephony PBX System IPX 2500 7 5 Management Management is used to modify password of Planet system and the settings of system voice Click System Management Set Language Choose the voice language you want 86 ...

Страница 87: ...ckup configuration Delete Delete specified backup file Click the download button to download the specified backup file and manage locally Click Upload Backup File to upload the backup file here Click browse to select the local backup file and click Upload to upload the backup file to system 7 7 Reset Reboot If you need to reset the system to factory default or reboot please click System Reset Rebo...

Страница 88: ...oot the system 7 8 Upgrade 7 8 1 WEB Upgrade Click System Upgrade WEB Upgrade Click Browse to select the firmware file and then click Upload to upload the selected firmware to system and finish the upgrading automatically If check Restore Default Set the system will clear all the configuration and reset to factory default ...

Страница 89: ...ion Enter The Package Name Enter the package name for upgrading TFTP Server IP address Enter your TFTP server IP address 7 9 Hot Standby Hot Stanby this function is used to backup and share configuration file and regular data on two IPX 2500 units Master Slave each other in local network In case the system the Master Unit crashes Slave Unit will automatically start to work in order instead Setting...

Страница 90: ...eart line port of remote unit Local Port Port of local unit Default is suggested and make sure port on both units are the same Remote IP IP address of remote unit Remote Heart Line Port Heart line port of remote unit Remote Port Port of remote unit Virtual IP Virtual IP address on which IP extensions will be registered SYNC Network Rate Rate of Sync Network Retain default Status Fresh Time sec Fre...

Страница 91: ... User must configure properly on Master Unit and reboot first then configure and reboot Slave Unit Status Status Connected indicates two units are connected successfully Status WFConnection indicates waiting for connection from the other unit ...

Страница 92: ...ystem supports NTP and Manual Time Set NTP Reference Item Explanation NTP Server Define the NTP Server You can input the IP address or domain of this server whatever it s local or remote Default server is pool ntp org Be aware that the Planet IP PBX needs to be able to connect to a NTP server to perfect functions Time Zone Select your time zone so that the system will set time based on the time zo...

Страница 93: ...click Sync to synchronize with current PC time 7 11 Module Settings Choose module type and make configuration on this page Item Explanation Module Type Choose module type Hardware Echo Cancellation Enable Disable hardware Echo Cancellation Make sure the Echo Cancellation module is properly installed before enabling this function 93 ...

Страница 94: ... network through router you can put Planet IP PBX behind the router You should connect the WAN port of the IP PBX to the LAN port of the router 8 2 How to combine two IPX 2500 IP PBX in a different network Normally two sets of the IPX 2500 are located in different places with different IP addresses for Internet access For external line configuration you must use public IP address Take the followin...

Страница 95: ...All extensions on IPX 2500 B can call extensions on IPX 2500 A with format 6XX For detailed steps please take chapter 8 2 as reference Two sets of IPX 2500 behind router Sometimes the IPX 2500 doesn t have a public IP address and you have to configure port mapping for your router Step1 Configure the mapping rule of IPX 2500 A on the router The IPX 2500 B is connected behind the router and register...

Страница 96: ...e port mapping of IPX 2500 B on the router according to Step1 Step4 Connect two sets of the IPX 2500 and make the call Create extension 601 on IPX 2500 A extension 801 on IPX 2500 B and create the correct outbound rule Public IP must be provided by network provider It could be dynamic IP address and easy to change you can resolve this problem by using DDNS 8 3 How to resolve the problem about hear...

Страница 97: ...0 seconds Local Network Address IP address and subnet mask needed to be converted e g 192 168 1 100 255 255 255 0 8 4 How to use Skype account in IPX 2500 Answer The fee of your business account is much more than 50 when you use the account for the first time 1 https login skype com Sign in with the business account 1 When you have signed in at the end of this page you will find the Skype Manager ...

Страница 98: ...Internet Telephony PBX System IPX 2500 98 3 Please click the Skype connect ...

Страница 99: ... can create one sip account you need to pay 4 95 for one channel as monthly rent and you need to input the registration information in our VoIP trunk blank Then you can register with Skype server And then you need to assign money for outgoing calls and then you can call out ...

Страница 100: ...tion and please click the Authentications details 5 Settings on IPPBX 3 build one sip trunk with Skype for sip account Provider Type Custom Trunk Host sip skybe com User name the user name you defined in Authentication detail Password the password you defined in Authentication detail ...

Страница 101: ...Internet Telephony PBX System IPX 2500 101 B Set one outbound rule ...

Страница 102: ...tension we can dial 00 Country Code City Area code local number to dial out via Skype line For example dialing number 00 outbound prefix number 001 International Code 886 Country code 2 city Area code without 0 22199518 local phone number will enable you to contact Taiwan Planet Company D Set inbound rule ...

Результаты поиска

Содержание IPX-2500

Отзывы:

Похожие инструкции для IPX-2500

Бренды по названию

Популярные бренды

Planet IPX-2500, Руководство пользователя

Результаты поиска

Содержание IPX-2500

Отзывы:

Похожие инструкции для IPX-2500

Бренды по названию

Популярные бренды