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the checkbox

’

use for outgoing

’

is checked. Another possibility is to use a Mozilla

based browser.

Q. 10: Every time I open a dialog box with some buttons the mouse pointers are
not synchronous anymore

A. 10: Please check, if you have an option like

”‘

Automatically move mouse pointer

to the default button of dialog boxes

”’

enabled in the mouse settings of the operat-

ing system. This option needs to be disabled.

Содержание IKVM-1000

Страница 1: ...Single Port IP KVM IKVM 1000 User s Guide ...

Страница 2: ...ion in this User s Manual is subject to change without notice and does not represent a commitment on the part of PLANET PLANET assumes no responsibility for any inaccura cies that may be contained in this User s Manual PLANET makes no commitment to update or keep current the information in this User s Manual and reserves the right to make im provements to this User s Manual and or to the products ...

Страница 3: ...onfiguration via Setup Utility 6 3 3 Configuration via Serial Port 8 3 4 Keyboard Mouse and Video Configuration 9 CHAPTER 4 REMOTE USAGE 12 4 1 Prerequisite 12 4 2 Login and Logout 13 4 3 The Remote Console 15 CHAPTER 5 ADVANCED CONFIGURATION 22 5 1 Remote Control 22 5 2 Virtual Media 23 5 3 User Management 32 5 4 KVM Settings 33 5 5 Device Settings 39 5 6 Maintenance 53 CHAPTER 6 TROUBLESHOOTING ...

Страница 4: ...and remote login for admini stration Ø Ethernet port interface for LAN WAN access Ø Controls any PC Server anywhere from anyplace Ø Local console and fast remote Web browser access Fast redirection and Ani mation Ø Remote VGA resolution up to 1280 X 1024 Ø Cascade to regular non IP based KVM switch to share the same TCP IP port Ø SSL authentication connection and video data encryption Ø Single or ...

Страница 5: ...le 1280 x 1024 Client Software Microsoft Java VM Sun Java VM Plug in Netscape Java VM Dimensions L x W x H 140 x 157 x 26mm Weight 645g Environmental Speci fication Operating temperature 0 40 degree C Storage temperature 20 60 degree C Relative humanity 0 90 non condensing Power Requirement 5V DC 2 5A Electromagnetic Compatibility FCC CE ...

Страница 6: ...owsers can be used Microsoft Internet Explorer version 5 0 or higher on Windows 98 Windows ME Windows 2000 and Windows XP Netscape Navigator 7 0 or Mozilla 1 6 on Windows 98 Windows ME Windows 2000 Windows XP Linux and other UNIX like Operating Systems In order to access the remote host system using a securely encrypted connection you need a browser that supports the HTTPS protocol Strong security...

Страница 7: ...server or a traditional KVM switch 2 3 Installation Procedures 1 Connect the power supply to IKVM 1000 2 Connect a monitor to the VGA connector in LOCAL CONSOLE side 3 Connect a keyboard to the purple PS 2 connector in LOCAL CONSOLE side 4 Connect a mouse to the green PS 2 connector in LOCAL CONSOLE side For Single PC or Server Conncention 5 Connect a VGA cable 15 pin HDDB Male Male with the Male ...

Страница 8: ... because the mouse and keyboard signals will be transferred through USB cable For Traditional KVM Conncetion 9 Use a three in 1 cable to connect the HOST side of IKVM 1000 and the console connectors of traditional KVM The illustration below is using KVM 800 to connect IKVM 1000 10 Connect Ethernet cable and or modem or both communication ports simulta neously depending on how you want to access IK...

Страница 9: ...lt the IKVM 1000 will obtain its IP address from a DHCP server in the network If a DHCP server is found it may provide a valid IP address gateway address and net mask Before you connect IKVM 1000 to your local network please make sure the corresponding configuration of your DHCP server is com pleted It is recommended to reserve a fixed IP assignment to the MAC address of the IKVM 1000 You can find...

Страница 10: ...gain press the button Refresh Devices The displayed MAC address is the same MAC address printed on the sticker placed on the bottom of the IKVM 1000 If the IKVM 1000 is connected via USB it is classified as an USB device and an appropriate drive letter is chosen for this device 5 On the lower right corner of the window there are two buttons Query Device and Setup Device Press the Query Device butt...

Страница 11: ...on the keyboard of administrative PC You will see some device information and a prompt There are four commands available config start configuration tool after boot up defaults set the device settings to factory defaults help print online help reset perform a soft reset When using config command the following interactive options will appear IP auto configuration non dhcp bootp dhcp With this option...

Страница 12: ... 2 Remote Mouse Settings A common issue with KVM devices is the synchronization between the local and remote mouse cursors The IKVM 1000 addresses this situation with an intelligent synchronization algorithm There are two mouse modes available on the IKVM 1000 Auto mouse speed The automatic mouse speed mode tries to detect the speed and acceleration settings of the host system automatically See th...

Страница 13: ... port or the video mode changed recently Note At first start if the local mouse pointer is not synchronized with the remote mouse pointer press the Auto Adjust Button once 3 4 4 Host System Mouse Settings While the IKVM 1000 works with accelerated mice and is able to synchronize the local with the remote mouse pointer there are the following limitations which may prevent this synchronization from ...

Страница 14: ...e Settings Panel Press this hotkey to free the captured local mouse pointer 3 4 6 Recommended Mouse Settings For the different operating systems we can give the following advice MS Windows 2000 XP 2003 Professional and Server In general we recommend the usage of a mouse via USB Choose USB without Mouse Sync For a PS 2 mouse choose Auto Mouse Speed For XP disable the option enhance pointer precisio...

Страница 15: ...the IKVM 1000 is the HTTP interface This is covered extensively in this chapter Other interfaces are addressed in subtopics In order to use the Remote Console window of your managed host system the browser has to come with a Java Runtime Environment version 1 1 or higher If the browser has no Java support such as on a small handheld device you are still able to maintain your remote host system usi...

Страница 16: ...2 1 Login Note Your web browser has to accept cookies or else login is not possible Launch your web browser Direct it to the address of your IKVM 1000 which you configured during the initial configuration The address used might be a plain IP address or a host and domain name in the case where you have given your IKVM 1000 a symbolic name in the DNS For instance type the following in the address li...

Страница 17: ...the upper side allow you to navigate within the front end Return to the main page of the IKVM 1000 Open the IKVM 1000 remote console Exit from the IKVM 1000 front end The lower left frame contains a navigation bar and allows you to switch between the different sections of the IKVM 1000 Within the right frame task specific infor mation is displayed that depends on the section you have chosen before...

Страница 18: ...he screen content of your host system The Remote Console will behave exactly in the same way as if you were sitting directly in front of the screen of your remote system That means keyboard and mouse can be used in the usual way However be aware of the fact that the remote system will react to keyboard and mouse actions with a slight delay The delay depends on the bandwidth of the network which yo...

Страница 19: ...ote Console settings A description for each control follows Special button to send the Control Alt Delete key combination to the remote system Auto Adjust Button If the video display is of bad quality or distorted in some way press this button and wait a few seconds while the IKVM 1000 tries to adjust itself for the best possible video quality Mouse Synchronize Button Control Bar Status Line ...

Страница 20: ...use Mode where remote and local mouse pointers are visible and need to be synchronized Single mouse mode is only available if using SUN JVM 1 3 or higher Click on this button an Options menu will appear A short description of the options follows Monitor Only Toggles the Monitor only filter on or off If the filter is switched on no remote console interaction is possible and monitoring is possible E...

Страница 21: ...to correct a temporary but fixed skew Intelligent Sync Use this option if the fast sync does not work or the mouse settings have been changed on the host system This method takes more time than the fast one and requires a correctly adjusted picture Use the auto adjustment function or the manual correction in the Video Settings panel to setup the picture Local Cursor Offers a list of different curs...

Страница 22: ...ntrast of the picture Clock Defines the horizontal frequency for a video line and depends on the video mode Different video card types may require different values here The default settings in conjuction with the auto adjustment procedure should be adequate for all common configurations If the picture quality is still bad after auto adjustment you may try to change this setting together with the s...

Страница 23: ...tings Soft Keyboard Opens up the Menu for the Soft Keyboard Show Pops up the Soft Keyboard The Soft Keyboard is necessary in case your host system runs a completely different language and country mapping than your administration machine Mapping Used for choosing the according language and country mapping of the Soft Keyboard Local Keyboard Used to change the language mapping of your browser machin...

Страница 24: ...Remote Console Status Line The Remote Console Status Bar shows both console and the connection state The size of the remote screen is displayed The value in brackets describes the connection to the Remote Console Norm means a standard connection without encryption SSL indicates a secure connection Furthermore both the incoming In and the outgoing Out network traffic are visible in B s If compresse...

Страница 25: ... as required by the Telnet client for instance in a UNIX shell telnet 192 168 1 1 Replace the IP address by the one that is actually assigned to the IKVM 1000 This will prompt for username and password in order to log into the device The creden tials that need to be entered for authentication are identical to those of the web interface That means the user management of the Telnet interface is enti...

Страница 26: ...mple steps working on the basis of a certain floppy image can be achieved First the path of the image has to be specified You can do that either by hand or by using the file selection dialog of your web browser To open the file selection dialog click on the button Browse and select the desired image file The maximum image size is limited to 1 44MB To use a larger image mount this image via CD ROM ...

Страница 27: ...s of a floppy to a file You can use the following command dd if dev fd0 of tmp floppy image dd reads the entire disc from the device dev fd0 and saves the output in the specified output file tmp floppy image Adjust both parameters exactly to your needs input device etc MS Windows You can use the tool RawWrite for Windows it is downloadable in http uranus it swin edu au jn linux From the menu selec...

Страница 28: ... for the share named before If unspecified and a guest account is activated this guest account information will be used as your login Password optional if necessary specify the password for the given user name To register the specified file image and its location click on the button Set Configure Share Host The specified image file is supposed to be accessible from the IKVM 1000 The information ab...

Страница 29: ...ask Windows 2000 XP Open the Explorer navigate to the directory or share and press the right mouse button to open the context menu Select Sharing to open the configuration dialog Adjust the settings for the selected directory Activate the selected directory as a share Select Sharing this folder Choose an appropriate name for the share You may also add a short description for this folder input fiel...

Страница 30: ...age file copy the contents of the CDROM to a file You can use the following command dd if dev cdrom of tmp cdrom image dd reads the entire disc from the device dev cdrom and saves the output in the specified output file tmp cdrom image Adjust both parameters exactly to your needs input device etc MS Windows To create the image file use your favorite CD imaging tool Copy the whole contents of the d...

Страница 31: ...dows 2000 and the latter version 2 The Drive Redirection works on a low SCSI level and the SCSI protocol cannot recognize partitions therefore the whole drive selected will be shared instead of any particular partition 3 While connecting to a legacy KVM switch please select PS 2 mouse for Key board Mouse setting from webpage Otherwise you will be not be able to use Hot key Create a New Device in K...

Страница 32: ...00 uses Authentication Port This is a fixed number 443 Username The factory default Username is super Password The factory default Password is pass Connection Mode With this option you can specify whether the connection mode is LAN DSL UMTS ISDN 128k or ISDN Modem V9 0 4 Click Ok the new device will be added as below ...

Страница 33: ...n select the local drive you want to share with the remote computer which could be Floppy disc CD ROMs USB Sticks and hard drives The Port is fixed to 443 Then enter the correct username and password in the Device Authentication field The factory default Username is super and the default Password is pass Warning if Allow Write Support is selected all data on the shred media might be destroyed ...

Страница 34: ...s currently loaded If unset and no file image will be found it may happen that the host system will hang on boot due to changes in the boot order or the boot manager LILO GRUB This case was reported for some Windows versions 2000 XP other OS might not be fully excluded This behavior depends on the BIOS version used in that machine To set this option press the button Apply ...

Страница 35: ...orresponding fields select appropriate Role setting for the user There are two Role options Administrator and User Administrator will be granted limited privileges on managing IKVM 1000 User will have less man agement privileges than Administrator After all necessary configurations are done click on Create button to add a new user Modify an existing user Select a user from Existing users list then...

Страница 36: ...s are shown and for which the changes will take effect You may change the settings of other users if you have the necessary access rights Transmission Encoding The Transmission Encoding setting allows changing the image encoding algo rithm that is used to transmit the video data to the Remote Console window It is possible to optimize the speed of the remote screen depending on the number of users ...

Страница 37: ...00 simultaneously The standard color depth is 16 Bit 65536 colors The other color depths are intended for slower network connections in order to allow a faster transmission of data Therefore compression level 0 no compression uses only 16 Bit color depth At lower bandwidths only 4 Bit 16 colors and 2 Bit 4 gray scales are recommended for typical desktop interfaces Photo like pictures have best res...

Страница 38: ...ith yes The download volume is around 11 Mbytes The advantage of downloading Sun s JVM lays in providing a stable and identical Java Virtual Machine across different platforms The Remote Console software is optimized for this JVM versions and offers wider range of functionality when run in SUN s JVM Miscellaneous Remote Console Settings Start in Monitor Mode Sets the initial value for the monitor ...

Страница 39: ...nditionally catching this keystroke already Typical examples are Control Alt Delete on Windows and DOS what is always caught or Control Backspace on Linux for terminating the X Server The syntax to define a new Button Key is as follows confirm keycode keycode confirm requests confirmation by a dialog box before the key strokes will be sent to the remote host keycode is the key to be sent Multiple ...

Страница 40: ... 2 interface you need a correct cabling between the managed host and the managing device If the managed host has no USB keyboard support in the BIOS and you have connected the USB cable only then you will have no remote keyboard access during the boot process of the host If USB and PS 2 are both connected and you selected Auto as host interface then the card will select USB if available or otherwi...

Страница 41: ... NT Linux or OS X In MS Windows 2000 or newer mode the remote mouse is always synchronized with the local mouse Mouse Speed Auto mouse speed Use this option if the mouse settings on host use an additional acceleration setting The IKVM 1000 tries to detect the acceleration and speed of the mouse during the mouse sync process Fixed mouse speed Use a direct translation of mouse movements between the ...

Страница 42: ... content is not really changing depending on the quality of the video input signal All in all the default setting should be suitable for most situations Force Composite Sync Required for Sun Computers To support signal transmission from a Sun machine enable this option If not enabled the picture of the remote console will not be visible To set the options click on the button Apply 5 5 Device Setti...

Страница 43: ...ke sure that all the values are correct and you still have an option to access the IKVM 1000 IP auto configuration With this option you can control if the IKVM 1000 should fetch its network settings from a DHCP or BOOTP server For DHCP select dhcp and for BOOTP select bootp accordingly If you choose none then IP auto configuration is disabled IP address IP address in the usual dot notation Subnet ...

Страница 44: ... Remote Console And HTTPS port Port number at which the IKVM 1000 s Remote Console server and HTTPS server are listening If left empty the default value will be used HTTP port Port number at which the IKVM 1000 s HTTP server is listening If left empty the default value will be used Telnet port Port number at which the IKVM 1000 s Telnet server is listening If left empty the default value will be u...

Страница 45: ...of the DSL router which is dynamically assigned by the provider Since the administrator does not know the IP address assigned by the provider the IKVM 1000 connects to a special dynamic DNS server in regular intervals and registers its IP address there The administrator may contact this server as well and pick up the same IP address belonging to his card ...

Страница 46: ... DNS This enables the Dynamic DNS service This requires a configured DNS server IP address Dynamic DNS server This is the server name where IKVM 1000 registers itself in regular intervals Currently this is a fixed setting since only dyndns org is supported for now Hostname This is the hostname of the IKVM 1000 that is provided by the Dynamic DNS Server use the whole name including the domain e g t...

Страница 47: ... own SSL certificate that is used to identify the IKVM 1000 refer to next Certificate section KVM encryption This option controls the encryption of the RFB protocol RFB is used by the Remote Console to transmit both the screen data to the administrator machine and keyboard and mouse data back to the host If set to Off no encryption will be used If set to Try the applet tries to make an encrypted c...

Страница 48: ...sk but far better than no encryption at all However it is possible to generate and install a new certificate that is unique for a particular IKVM 1000 In order to do that the IKVM 1000 is able to generate a new cryptographic key and the associated Certificate Signing Request CSR that needs to be certified by a certification authority CA A certification authority verifies that you are the person wh...

Страница 49: ... is used for identifying the card to its clients Warning if you destroy the CSR on the IKVM 1000 there is no way to get it back In case you deleted it by mistake you have to repeat the three steps as described above Common name This is the network name of the IKVM 1000 once it is installed in the user s network usually the fully qualified domain name It is identical to the name that is used to acc...

Страница 50: ...Germany or US for the USA Challenge Password Some certification authorities require a challenge password to authorize later changes on the certificate e g revocation of the certificate The minimal length of this password is 4 characters Confirm Challenge Password Confirmation of the Challenge Password Email The email address of a contact person that is responsible for the IKVM 1000 and its securit...

Страница 51: ... modem needs to be connected to the serial interface of the IKVM 1000 Logically connecting to the IKVM 1000 using a telephone line means nothing else than building up a dedicated point to point connection from your console computer to the IKVM 1000 In other words the IKVM 1000 acts as an Internet Service Provider ISP to which you can dial in The connection is established using the Point to Point P...

Страница 52: ... modem or the modem is connected to a local telephone switch that requires a special dial sequence in order to establish a connection to the public telephone network you can change this setting by giving a new string Refer to the modem s manual about the AT command syntax Modem server IP address This IP address will be assigned to the IKVM 1000 itself during the PPP handshake Since it is a point t...

Страница 53: ...u have the possibility to adjust the clock manually or to use a NTP timeserver Without a timeserver your time setting will not be persistent so you have to adjust it again after IKVM 1000 loses power for more than a few minutes To avoid this you can use a NTP timeserver which sets up the internal clock automatically to the current UTC time Because NTP server time is always UTC there is a setting t...

Страница 54: ...5 5 7 Event Log Important events like a login failure or a firmware update are logged to a selection of logging destinations Each of those events belongs to an event group which can be activated separately ...

Страница 55: ...KVM 1000 loses power or a hard reset is performed all logging data will be lost To avoid this use one of the following log methods NFS Logging enabled Define a NFS server where a directory or a static link have to be exported to write all logging data to a file that is located there To write logging data from more than one IKVM 1000 devices to only one NFS share you have to define a file name that...

Страница 56: ...ng with all information about the log event Only authentication and host power events have an own trap class that consists of several fields with detailed information about the occurred event To receive this SNMP traps any SNMP trap listener may be used Warning in contrast to the internal log file on the IKVM 1000 the size of the NFS log file is not limited Every log event will be appended to the ...

Страница 57: ...his information together with a support request It will help us to locate and solve your reported problem The Connected Users field shows the IP address from which host the user comes from and activity status of the connected users RC means that the Remote Console is open If the Remote Console is opened in exclusive mode the term exclusive mode is added To display the user activity the last column...

Страница 58: ...events that are logged by the IKVM 1000 5 6 3 Update Firmware The IKVM 1000 is a complete standalone computer The software it runs is called the firmware The firmware of the IKVM 1000 can be updated remotely in order to install new functionality or special features ...

Страница 59: ...f the currently running firmware and the version number of the uploaded firmware Pressing the button Update will store the new version and substitute the old one completely Warning this process is not reversible and might take some minutes Make sure the IKVM 1000 s power supply will not be interrupted during the update process because this may cause a permanent damage Thirdly after the firmware ha...

Страница 60: ... a newly updated firmware It will close all current connections to the administration console and to the Remote Console The whole process will take about half a minute Resetting sub devices e g video engine will take some seconds only and does not result in closing connections To reset a certain IKVM 1000 functionality click on the button Reset as displayed above Note Only the super user is allowe...

Страница 61: ...P address of IKVM 1000 If not check network hardware Is IKVM 1000 powered on Check whether the IP address of IKVM 1000 and all other IP related settings are correct Also verify that all the IP infrastructure of your LAN like routers etc is correctly configured Without a ping functioning IKVM 1000 can t work either Q 6 Special key combinations e g ALT F2 ALT F3 are intercepted by the console system...

Страница 62: ...10 Every time I open a dialog box with some buttons the mouse pointers are not synchronous anymore A 10 Please check if you have an option like Automatically move mouse pointer to the default button of dialog boxes enabled in the mouse settings of the operat ing system This option needs to be disabled ...

Страница 63: ...60 Appendix A Pin Assignments A 1 VGA HD 15 A 2 RJ 45 Connector Ethernet A 3 RJ 45 Connector ISDN A ...

Страница 64: ...61 A 4 Serial SUB D 9 Connector 1 A 5 KVM 15 pin connector ...

Страница 65: ...mapping The layout for this keyboard is shown in Figure B 1 However most modifier keys and other alphanumeric keys used for hotkey purposes in application programs are on an identical position no matter what language mapping you are using Some of the keys have aliases also means they can be named by 2 key codes separated by comma in the table Figure B 1 English US Keyboard Layout used for key code...

Страница 66: ...LT SPACE ALTGR ESCAPE ESC F1 F2 F3 F4 F5 F6 F7 F8 F9 F10 F11 F12 PRINTSCREEN SCROLL LOCK BREAK INSERT HOME PAGE UP DELETE END PAGE DOWN UP LEFT DOWN RIGHT NUM LOCK NUMPAD0 NUMPAD1 NUMPAD2 NUMPAD3 NUMPAD4 NUMPAD5 NUMPAD6 NUMPAD7 NUMPAD8 ...

Страница 67: ...64 NUMPAD9 NUMPADPLUS NUMPAD PLUS NUMPAD NUMPADMUL NUMPAD MUL NUMPADMINUS NUMPAD MINUS NUMPADENTER WINDOWS MENU Table B 1 Key Names ...

Страница 68: ... of these If done so IKVM 1000 may not be able to detect them Resolution x y Refresh Rates Hz 640 x 350 70 85 640 x 400 56 70 85 640 x 480 60 67 72 75 85 90 100 120 720 x 400 70 85 800 x 600 56 60 70 72 75 85 90 100 832 x 624 75 1024 x 768 60 70 72 75 85 90 100 1152 x 864 75 1152 x 870 75 1152 x 900 66 1280 x 960 60 1280 x 1024 60 75 C ...

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