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Chapter 6
Troubleshooting
Your ICF-1500 is a reliable and easy to use videophone. If you encounter any problems
when you use this product, please refer to the following solutions, which might help
you solve your problems. If none of these solutions are helpful, please contact us for
assistance.
1. The ICF-1500 can’t be turned on.
Please make sure that the LED on the Adapter is always green and the LED on
the ICF-1500 is always red or green. Also check the input voltage is correct. If
you still can’t turn on the ICF-1500, please contact the local dealer.
2. ICF-1500 can’t make a call successfully.
• Please make sure that the RJ-45 plug has been put into the socket correctly
and firmly. The LED on ICF-1500 should turn green if well connected with
Ethernet.
• Press the [Menu] key to check all the setting of “Network” and “H.323” is
correct.
• Please reconfirm the remote IP address or DNS name.
3. ICF-1500 can’t receive an incoming call automatically.
Press the [Menu] key and switch the setting page to “General”, and check
whether the function of Auto-Answer Mode has been activated. Otherwise you
should press [Spk] key or pick up the handset to receive the incoming call.
4. The IP phone or VoIP Gateway cannot communicate with ICF-1500.
• Please verify that the devices are compliant with H.323 standard.
• Press the [Menu] key and enter “General” sheet to check the function of Auto
Send Video hasn’t been activated.
5. The remote site only receives the local video without audio.
At the remote site, please adjust the “Speaker Volume” and make sure that
the AV connector has been connected correctly and firmly to the videophone.
6. The voice quality is not clear or not continuous.
• The microphone input volume should be moderate.
• If the speaker volume is too high, the echo cancellation might become in-
valid. Please set the speaker volume to default value.
Содержание ICF-1500
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