Appendix D Troubleshooting & Frequently Asked
Questions
Features
The video and audio codec is
adopted in the device.
The device utilizes H.264, MPEG-4 and M-JPEG triple compression
to providing high quality images. Where H.264 and MPEG-4 are
standards for video compression and M-JPEG is a standard for
image compression.
The audio codec is defined as AMR for 3GPP and G.711 for RTSP
streaming.
The maximum number of user
accesses the device
simultaneously.
The maximum number of users is limited to 10. However, it also
depends on the total bandwidth accessed to this device from clients.
Install this device
The network cabling is required for
the device.
The device uses Category 5 UTP cable allowing 10 and/or 100
Base-T networking.
The device will be installed and
work if a firewall exists on the
network.
If a firewall exists on the network, port 80 is open for ordinary data
communication. The HTTP port and RTSP port need to be opened
on the firewall or NAT router.
The username and password for
the first time or after factory default
reset
Username =
admin
and Password =
admin
.
Note that it’s all case sensitivity.
Forgot the IP address of the
device.
Check IP address of device by using the PLANET IP Installer
program or by UPnP discovery or set the device to default by Reset
button.
PLANET IP Installer program
cannot find the device.
z
Re-power the device if cannot find the unit within 1 minutes.
z
Do not connect device over a router. PLANET IP Installer
program cannot detect device over a router.
z
If IP address is not assigned to the PC which running PLANET IP
Installer program, then PLANET IP Installer program cannot find
device. Make sure that IP address is assigned to the PC properly.
z
Antivirus software on the PC might interfere with the setup
program. Disable the firewall of the antivirus software during
setting up this device.
z
Check the firewall setting of your PC or Notebook.
Internet Explorer does not seem to
work well with the device
Make sure that your Internet Explorer is version 6.0 or later. If you
are experiencing problems, try upgrading to the latest version of
Microsoft’s Internet Explorer from the Microsoft webpage.
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