67
page and other web pages
of ICA-312 from Internet
Explorer
another device or computer. To confirm this possible problem,
disconnect the ICA-312 from the network first, and then run the
PING utility to check it out.
• May be due to the network cable. Try correcting your network cable
and configuration. Test the network interface by connecting a local
computer to the ICA-312 via a crossover cable.
• Make sure the Internet connection and setting is ok.
• Make sure enter the IP address of Internet Explorer is correct. If
ICA-312 has a dynamic address, it may have changed since you last
checked it.
• Network congestion may prevent the web page appearing quickly.
Wait for a while.
The IP address and Subnet Mask of the PC and ICA-312 must be in
the same class of the private IP address on the LAN.
• Make sure the http port used by the ICA-312, default=80, is
forward to the ICA-312’s private IP address.
• The port number assigned in your ICA-312 might not be available
via Internet. Check your ISP for available port.
• The proxy server may prevent you from connecting directly to
ICA-312, set up not to use the proxy server.
• Confirm that Default Gateway address is correct.
• The router needs Port Forwarding feature. Refer to your router's
manual for details.
• Packet Filtering of the router may prohibit access from an external
network. Refer to your router's manual for details.
• Access ICA-312 from the Internet with the global IP address of the
router and port number of ICA-312.
• Some routers reject the global IP address to access ICA-312 on
the same LAN. Access with the private IP address and correct port
number of ICA-312.
• When you use DDNS, you need to set Default Gateway and DNS
server address.
• If it’s not working after above procedure, reset ICA-312 to default
setting and installed it again.
• If the problem is not solved, the ICA-312 might be faulty. Contact
your dealer for further help.
Image or video does not
appear in the main page.
• The first time the PC connects to ICA-312, a pop-up
Security
Warning window
will appear to download ActiveX Controls. When
using Windows 2000 or Windows XP, log on with an appropriate
account that is authorized to install applications.
• Network congestion may prevent the Image screen from appearing
quickly. You may choose lower resolution to reduce the required
bandwidth.
Internet Explorer displays
the following message:
“Your current security
settings prohibit
downloading ActiveX
controls”.
Setup the IE security settings or configure the individual settings to
allow downloading and scripting of
unsigned
ActiveX controls.
The ICA-312 work locally
but not externally.
• Might be caused from the firewall protection. Check the Internet
firewall with your system or network administrator. The firewall may
need to have some settings changed in order for the ICA-312 to be
accessible outside your LAN.
• Make sure that the ICA-312 isn’t conflicting with any other web
server running on your LAN.
