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Internet Telephony PBX System

IPX-2100

Item

Explanation

Queue Number

Define an extension number for the queue.

Label

Define the label for the queue.

Ring Strategy

RingAll -- Ring all available agents until one answers (default)

RoundRobin -- Every available agent will take turns to ring.

LeastRecent -- Agent with the least calls rings

FewestCalls -- Agent with the fewest completed calls rings.

Random -- Agent rings randomly.

RRmemory -- RoundRobin with Memory, and remember where it’s left

off in the last ring.

Agent

Every extension defined as Agent will be listed here. Selected agent

will be a member of the current Queue.

Item

Explanation

Agent TimeOut (sec)

The next Agent will ring after this time.

Auto Pause

Pause the Agent when it fails to answer the first call.

Wrap-Up-Time (sec)

Wrap-up time between the first answer and second answer. (Default is

0, which means no wrap-up time.)

Max Wait Time (sec)

Maximum wait time for callers in the queue.

Max Callers

Maximum number of callers who are allowed to wait in the queue.

(Default is 0, which means no limitation.)

Join Empty

Allow callers to enter the Queue when no Agents are available. If this

option is not defined, callers will not be able to enter Queues with no

available agents.

Leave When Empty

All callers in the Queue will be moved out when new caller cannot enter

the Queue. This option cannot be used with Join Empty simultaneously.

Содержание IPX-2100

Страница 1: ...Internet Telephony PBX System IPX 2100 1 Internet Telephony PBX System IPX 2100 ...

Страница 2: ...ANET Technology does not warrant that the hardware will work properly in all environments and applications and makes no warranty and representation either implied or expressed with respect to the quality performance merchantability or fitness for a particular purpose PLANET has made every effort to ensure that this User s Manual is accurate PLANET disclaims liability for any inaccuracies or omissi...

Страница 3: ...receiver 3 Connect the equipment into an outlet on a circuit different from that to which the receiver is connected 4 Consult the dealer or an experienced radio technician for help FCC Caution To assure continued compliance example use only shielded interface cables when connecting to computer or peripheral devices Any changes or modifications not expressly approved by the party responsible for co...

Страница 4: ...ectric shock and static electricity when working with electrical equipment All guidelines of this and of the computer manufacture must therefore be allowed at all times to ensure the safe use of the equipment Customer Service For information on customer service and support for the Gigabit SSL VPN Security Router please refer to the following Website URL http www planet com tw Before contacting cus...

Страница 5: ...ation Before Operation 22 3 2 Before Making a Call 22 3 2 1 System Information 22 3 2 2 Operator 25 3 2 3 Basic Configuration 26 3 2 4 Time based Rules 29 3 3 Outbound Call 30 3 3 1 Trunks 30 3 3 2 Outbound Routes 33 3 4 Inbound Call 35 3 4 1 Inbound Routes 35 3 4 2 IVR 37 3 4 3 IVR Prompts 39 3 4 4 Ring Groups 41 3 5 Black List 42 3 5 1 Pick up Call 42 3 6 On The Call 43 3 6 1 Call Parking 43 3 6...

Страница 6: ...g 69 4 10 Speed Dial 70 4 11 Smart DID 70 4 12 Call Back 71 4 13 Phone Book 72 4 14 Feature Codes 73 4 15 IP Phone Provision 75 Chapter 5 Network Settings 77 5 1 Network 77 5 2 Static Routing 78 5 3 VPN Server 79 5 4 VPN Client 80 5 5 DHCP server 81 5 6 DDNS Settings 82 5 7 SNMPv2 Settings 83 5 8 Troubleshooting 83 Chapter 6 Security 84 6 1 Network And Country 84 6 2 Service 85 Chapter 7 Report 86...

Страница 7: ...de 91 7 8 2 TFTP Upgrade 92 Chapter 8 Operating Instructions 93 8 1 How to connect the IPX 2100 IP PBX to the Internet 93 8 2 How to combine two IPX 2100 IP PBX in a different network 93 8 3 How to resolve the problem about hearing one side only 95 8 4 How to use Skype account in IPX 2100 97 ...

Страница 8: ...e IPX 2100 is able to accept 100 user registrations and easy to manage a full voice over IP system with the convenience and cost advantages Off net Calling Capability Call Restriction Call Access Control The IPX 2100 integrates up to 8 calls via the IPX 21FO Foreign eXchange Office FXO module to become a feature rich PBX system that supports seamless communications between existing PSTN calls anal...

Страница 9: ...terprises to offer users traditional and enhanced telephony communication services via the existing broadband connection to the Internet or corporation network With the IPX 2100 home users and companies are able to save the installation cost and extend their past investments in telephones conferences and speakerphones The IPX 2100 can be the bridge between traditional analog systems and IP network...

Страница 10: ... to quickly and friendly manage the system Standard Compliance Compliant with the Session Initiation Protocol 2 0 RFC 3261 the IPX 2100 is able to broadly interoperate with equipment provided by VoIP infrastructure providers thus enabling them to provide their customers with better multi media exchange services Green IP Office The Fax to Email Email to Fax service by the IPX 2100 allows users to t...

Страница 11: ...cts geographically disparate offices of an organization creating one cohesive virtual network The IPX 2100 VPN technology is also used by ordinary Internet users to connect to proxy servers for the purpose of protecting one s identity It includes VPN server and client function that can support users full security login 11 ...

Страница 12: ...ware Echo Cancellation module for great and smooth communication Strong security features protect your system from hacking Supports maximum 8 ports FXO FXS GSM on 2 slots Codec and Protocol SIP 2 0 RFC3261 IAX2 compliant Audio Codec G 722 G 711 Ulaw G 711 Alaw G 726 G 729 GSM SPEEX Video Codec H 261 H 263 H 263 H 264 DTMF RFC2833 SIP INFO In band Network and Security Features DDNS Client PLANET DD...

Страница 13: ...i language System Prompt Multiple Languages of GUI Phone Book PIN Set Record Files Download Ring Group SIP Trunk Skype for SIP Smart DID System Log T 38 Fax Pass through Time based rule Virtual Fax Voicemail Voice Mail to E Mail Call Features Call Back Call Forward Call Group Call Hold Call Paging and Intercom Call Park Call Pickup Call Queue Call Record Call Route Blind Transfer Attend Transfer C...

Страница 14: ...pack it The box should contain the following items Internet Telephony PBX System Unit x 1 Quick Installation Guide x 1 User s Manual CD x 1 Power Adapter x 1 12V RJ 45 x 1 Bracket x 2 If any of the above items are damaged or missing please contact your dealer immediately 1 3 Physical Specifications Dimensions Dimensions 343 L x 154 W x 35 H mm Net Weight 1 4kg without package Front Panel Rear Pane...

Страница 15: ...FXS Port Connect to PBX CO or single line telephone with RJ 11 Write analog line Button Action Description Press less than 6 secs System reboot Reset Press over 6 secs Reset to Factory Default Please be reminded to reset to factory default Uploaded music setting on hold music and backup file will not be removed Front Panel LED State Description PWR Steady Green Off PBX Power ON PBX Power OFF SYS B...

Страница 16: ...H 261 H 263 H 263 H 264 Fax Support T 38 FAX Pass through Management HTTP Web Browser Voice Processing DTMF detection and generation In Band and RFC 2833 SIP INFO Protocols SIP 2 0 RFC 3261 TCP IP UDP RTP RTCP HTTP ICMP ARP DNS DHCP NTP SNTP PPP PPPoE Internet Sharing Network Features DDNS Client Planet DDNS and Easy DDNS DHCP Server IEEE802 1Q of VLAN IP Assignment PPPoE DHCP Static IPv4 IPv6 SNM...

Страница 17: ...d Transfer Call Waiting Caller ID Dial By name Customized IVR on hold music Transfer Three way conference Video Call System Capacity System Capacity 20 Concurrent Call Legs Up to 100 IP Phone Registers Extensions Recording GSM default 21 000 minutes Wav 3000 minutes Voicemail GSM default 21 000 minutes Wav 3000 minutes Network and Configuration Access Mode Static IP PPPoE DHCP LED Indications SYS ...

Страница 18: ...h Internet Explorer version 6 and higher Firefox or Safari for Mac Step 3 Enter the default IP address of the IPX 2100 192 168 0 1 in the URL address box Step 4 Enter the default user name admin and the default password admin and then click Login to enter Web based user interface Default IP Default ETH IP 192 168 0 1 Default User Name admin Default Password admin Figure 2 1 Login page of the IPX 2...

Страница 19: ...Internet Telephony PBX System IPX 2100 2 2 Configuring the Network Setting Step 1 Go to Network Settings Network Figure 2 2 Network Country Button Figure 2 3 Network Setting page 19 ...

Страница 20: ...n the user manual Figure 2 4 Selection of IP Connection Type 2 3 Changing IP Address or Forgotten Admin Password To reset the IP address to the default IP address 192 168 0 1 ETH or reset the login password to default value press the reset button on the front panel for more than 6 seconds After the device is rebooted you can login the management WEB interface within the same subnet of 192 168 0 xx...

Страница 21: ...Internet Telephony PBX System IPX 2100 21 After pressing the Reset button all the system data will be reset to default if possible back up the config file before resetting ...

Страница 22: ...phone model based on the same protocol can work with the IPX 2100 3 2 Before Making a Call 3 2 1 System Information 22 1 To login to the IPX 2100 your PC must use the same domain as the EHT IP address of the IPX 2100 2 For security reason please modify the user name and password after you login You can modify it on this page System Management Default ETH IP 192 168 0 1 Default Name admin Default P...

Страница 23: ... based on the product model 4 Device Info Product Model and System Version will be displayed 1 If FXO is connected the slot color and the front panel LED will be red and steady red respectively 2 If FXS is connected the slot color and the front panel LED will be green and steady green respectively Commonly Used Button On the home page besides the system info there are other function buttons as sho...

Страница 24: ...tion of Inbound Route IVR and Black List etc 5 Advanced Configuration of extension s default information Conference Call Call Transfer Function Key etc 6 Network Settings Configuration of Routing Network VPN DHCP and other related network parameters 7 Security Configuration of Firewall SSH FTP 8 Report Record List Call Logs and System Logs 9 System Time Settings Management Back Up and Upgrade etc ...

Страница 25: ...Internet Telephony PBX System IPX 2100 3 2 2 Operator Display all the Extension VoIP Trunk and Slot information About extension 1 Idle 2 Ringing 3 In use 4 Hold 5 Unavailable 25 ...

Страница 26: ...X 2100 3 2 3 Basic Configuration Configure Extensions Planet IP PBX supports SIP IAX2 and analog extension configure extension on this page Basic Extensions Click New User to see the extension configuration interface as shown below 26 ...

Страница 27: ... Web Manager It s allowed to login Extension Management Panel to manage extension like voicemail call recording call transfer etc when you select this option Agent Check this option to set this extension user as agent Call Waiting Enable call waiting Allowing Being Spied Check this option to allow being spied NAT Check this option if extension user or the phone is located after the NAT Network Add...

Страница 28: ...security reason the default password is random character or number e g BB ChH64rI and every time when you reset to default system it will randomly have a new password again Upload Download Extensions Click Upload Download Extensions to add extensions as shown below Download the extension template from the Download Extensions Templet add extension information based on the template format and save S...

Страница 29: ...sed on this time rule Please set from this page Time based Rule New Time Rule New Time Rule Item Explanation Rule Name Define the name for this Time Rule Time Date Conditions Set time segment for Day Date Month Destination How to deal with the inbound call in different time segments For example inbound call can be directed to operator in working time 29 ...

Страница 30: ...s If you want to set up outbound call to connect to PSTN Public Switch Telephone Network or VoIP provider please configure on this page Basic Trunks Planet IP PBX supports 2 kinds of trunks VoIP Trunks and FXO FXS Trunks VoIP Trunks 1 Click VoIP Trunk New VoIP Trunk 30 ...

Страница 31: ...ion Prefix The prefix will be added in front of your dialed number automatically when the trunk is in use Caller ID This Caller ID will be displayed when user make outbound call Note This function must be supported by local provider Without Authentication If you don t need the Authentication when connecting the IP PBX please check this option User Name User Name provided by VoIP Provider Password ...

Страница 32: ...Trunk Item Explanation Description Define the description for this trunk figure or character Lines Available line Prefix The prefix will be added to the dialed number automatically when this trunk is in use Advanced Options Advanced Options for this trunk e g Call Method Busy Detection etc Set the available analog line for this device The same analog line can t be used in several FXO GSM trunks If...

Страница 33: ... user If user don t allow extension user to call out please ignore this part Please configure on this page Basic Outbound Routes On this page user can configure the basic match pattern of the outbound routes and create different dial plans Please configure by clicking Add a Dial Rule User can create dial rule for dial plan on this page 33 ...

Страница 34: ...l rule Place this call through Select a trunk for this dial rule Custom Pattern N any figure from 2 to 9 Z any figure from 1 to 9 X any figure from 0 to 9 One figure or multi digit figures Delete digits prefix If one digit prefix be deleted when dial 12345 2345 will be sent Auto add digit If figure 1 is added 123451 will be sent when dialing 12345 ...

Страница 35: ...e e g set distinctive ring tone as External the phone will play this ring tone when receiving the call Note The phone must support such feature as well When incoming calls come from outbound line FXO GSM VoIP the calls can be accessed to Extension User Call Queue Conference IVR etc You can choose freely based on your condition Port DIDs If user wants to make the incoming call from the outbound lin...

Страница 36: ...o this destination extension user call queue conference or IVR Number DIDs If user wants to make an outbound line VoIP Trunk access to the specified extension queue conference IVR please use this feature Click Number DID New Number DID Item Explanation DID Number DID number calling into VoIP This number is configured in the advance option of VoIP trunk Destination Choose a specified extension call...

Страница 37: ...D Settings New DOD Item Explanation DOD Number Set the DOD number and use it to match the Caller ID If matched the call will access to the defined destination Destination Outbound calls will access directly to this destination extension user call queue conference or IVR 3 4 2 IVR IVR will improve office efficiency based on your requirement Please configure on this page Inbound Control IVR 37 ...

Страница 38: ... by dialing extension please input an extension Number Please Select Select IVR audio file please configure in this page IVR Prompts Repeat Loops Loop times to repeat playing the IVR prompt Dial Other Extensions Allow caller to dial other extensions besides the ones listed below Key Press Events Each digit will be related to the actions defined in the blank 38 ...

Страница 39: ...IVR Prompts New Voice to create new IVR prompt Item Explanation File Name Define a name for this voice file Format Select the voice format GSM WAV 16bit supported only Extension used for recording Select the extension which is used for recording the IVR prompt Click Record this extension will ring and then you can pick up the phone and record 39 ...

Страница 40: ...please click Play Select the extension click Play the selected extension will ring and you will hear the recorded prompt after picking up the phone Upload IVR prompt Uploading customized audio file must be in the wav gsm ulaw alaw format and size must be less than 15MB 40 ...

Страница 41: ... directed to IVR or others based on your configuration There isn t any data in the factory default Ring Groups please configure it here Click Inbound Control Ring Groups New Ring Group Item Explanation Name Define a name for the Ring Group Strategy Select Ring All or Ring in order Ring Group Members Select the Ring Group Member from the Available Channels click to add If not answered You can choos...

Страница 42: ...on the phone Please operate according to the following diagram Reference Parameters and Explanation of the Blacklist Item Explanation 75 When the registered extension user inputs 75 blacklisted number this number will be added in the list of Blacklist Number 075 When the registered extension user inputs 075 blacklist number this number will be deleted in the list of Blacklisted Number 3 5 1 Pick u...

Страница 43: ...define another extension to pick up This can be defined in Feature Codes 3 6 On The Call 3 6 1 Call Parking If you pick up a call at your seat but it s not convenient to talk in public you need go to the conference room to talk secretly At this time you can input 700 to park this call The system will tell you a parking number 701 which you can input for continuing conversation when you go to the c...

Страница 44: ... 6 2 Call Transfer If an incoming call is for your colleague you can transfer the call directly to your colleague or transfer the call after agreeing by your colleague Please check the diagram below to learn more Reference Parameters and Explanation of Transfer Item Explanation Blind Transfer Default is t Define in Feature Codes Attended Transfer Default is 2 Define in Feature Codes Disconnect Cal...

Страница 45: ...mber that users call in order to access the conference room the default number is 900 Conference Password Password for users to access the conference e g 1234 Administrator Password Password for administrator to access the conference Conference DialPlan Use this dial plan to invite other participants Play hold music for the first participant Check this option to play the hold music for the first p...

Страница 46: ...ot allowed to speak Leader Wait Wait until the conference leader administrator enters the conference before starting the conference Please check the following diagram to learn Go to conference In the conference admin can add new participant extension user or external number to the conference In the conference the administrator can invite new guest extension user or external number to the conferenc...

Страница 47: ...PX 2100 3 7 Settings before leaving office 3 7 1 Follow me If you don t want to miss any call please configure this function as shown below Click Basic Extension Edit the extension you want to configure Check Web Manager and Save 47 ...

Страница 48: ... incoming calls will be forwarded Busy Forward when extension is busy No Answer Forward when no answer from extension Select an extension set the ring duration and add the numbers in the Follow Me List Save and Activate List Format Extension Number Ring Duration E g 806 30 808 20 806 rings after 30 seconds the call is going to 808 48 ...

Страница 49: ...Internet Telephony PBX System IPX 2100 Follow Me Option 49 ...

Страница 50: ... your defined mailbox Click Extension Extension Settings Please enable Voice mail before configuration and configure VM Password and Email If there is no answer for the incoming call and when the default ring time is over the system will play Please leave your message and press the key Then voicemail will be sent to the specified mailbox by email Leave a message 50 ...

Страница 51: ...nction you must write the correct email address in extension settings 2 You need to configure SMTP and Email model in Voice Mail Please check the details in the following chapter Voice Mail 3 8 Call Center Call Queues 3 8 1 Create Agent Click Basic Extension Edit the extension you want to configure ...

Страница 52: ...Internet Telephony PBX System IPX 2100 52 Step1 Check Agent and Save Step2 Click Inbound Control Call Queues ...

Страница 53: ... of the current Queue Item Explanation Agent TimeOut sec The next Agent will ring after this time Auto Pause Pause the Agent when it fails to answer the first call Wrap Up Time sec Wrap up time between the first answer and second answer Default is 0 which means no wrap up time Max Wait Time sec Maximum wait time for callers in the queue Max Callers Maximum number of callers who are allowed to wait...

Страница 54: ...epeat frequency to announce the hold time for callers in the Queue 0 means no announcement Announce Hold Time Announce the hold time Announce yes not announce no or announce once once it will not be announced when the hold time is less than 1 minute Repeat Frequency sec Interval time to play the voice menu for callers 0 mean not to play Announcement Prompt Select a prompt as the Announcements Prom...

Страница 55: ...ault settings General caller ID setting Global Analog Setting and NAT FAX setting Global SIP Setting 4 1 1 General Click General to display the dialog as shown below Item Explanation Operator Extension Set extension number for Operator Global Ring Time Set Set Ring time for every extension Enable Transfer Check to enable Transfer 55 ...

Страница 56: ...6 Enable Music On Ring back Check to enable Music On Ring back Record Format Set the format for recording files GSM WAV only Default Settings for New User Check to enable the default settings Extension Preferences Set the rule for extensions ...

Страница 57: ...ID start before ring Polarity Caller ID start when polarity reversal starts CID Buffer Length Default CID Buffer Length Opermode Set the Opermode for FXO GSM Ports ToneZone Select the ToneZone in your country Relax DTMF Enable Disable Relax DTMF inspection Echo Cancel Enable Disable Echo Cancel Echo Training Set Echo Training default unit ms Busy Detection Enable Disable Busy Detection Busy Count ...

Страница 58: ...061 Start RTP Port RTP port range End RTP Port RTP port range DTMF Mode Set default DTMF mode for sending DTMF support auto RFC2833 inband info Default RFC 2833 Max Registration Subscription Time Maximum duration in seconds of incoming registrations subscriptions is 3600 seconds by default Min Registration Subscription Time Minimum duration in seconds of registrations subscriptions is 60 seconds b...

Страница 59: ... for production environments Use external IP instead External Refresh How often to refresh external host if used You may specify a local network in the field below Local Network Address 192 168 0 0 255 255 0 0 All RFC 1918 addresses are local networks 10 0 0 0 255 0 0 0 Also RFC1918 172 16 0 0 12 Another RFC1918 with CIDR notation 169 254 0 0 255 255 0 0 Zero conf local network Item Explanation T ...

Страница 60: ...we re not on hold RTP Hold Time Out Terminate call if 300 seconds of no RTP activity when we re on hold must be RTP time out Trust Remote Party ID If Remote Party ID should be trusted Send Remote Party ID If Remote Party ID should be sent Generate In Band Ringing If we should generate in band ringing always use never to never use in band signaling even in cases where some buggy devices might not r...

Страница 61: ...odecs Configure the priority is higher than Allowed Codec items Allowed Codec items are the default codec setting if user marks the extension Audio Codecs Configure then system will use it first if not system will let the Allowed Codecs define what codec can be used in extension 4 2 VoiceMail Details configuration on VoiceMail VoiceMail Reference Voice Message Options Playback Options If you need ...

Страница 62: ...r each message to be allowed to leave Min Message Time sec Minimum Time for each message The message will be deleted automatically if the time is less than the minimum message time Say Message Caller ID Checking this option Caller ID will be played when user login email to receive the voice message Say Message Duration Checking this option the message duration will be played before playing the voi...

Страница 63: ...planation Attach voicemail to Email The voicemail will be sent as attachment to the user s Email Sender Name The sender s name will be displayed when you receive the Email From Mailbox to send email Subject Subject of the Email Message Input the Email template 63 ...

Страница 64: ... TLS to send secure messages to server Enable SMTP Authentication If your SMTP server needs Authentication please enable SMTP Authentication and configure the following information User Name Input user name of your email box Password Input password of your email box Click Send Test after configuration the following diagram will be displayed to ask you to input the Email for receiving Input the Ema...

Страница 65: ...number 85337096 In Dial Plan 1 there is prefix 9 before the telephone number you need to input the Access Code 985337096 and take it as the subject when sending Email Then the fax will be sent by Email as attachment If you need to dial the extension when sending fax e g fax number 85337096 ext 800 you need to use the Access Code 985337096 800 as subject 4 5 Music Settings Management for music on h...

Страница 66: ... Select Music Directory Load music in the music file File Display music name under the music file You can delete it Select Music Directory Select the file where you want to save your uploaded music Please choose file to upload Select the music you want to upload Note music file must be WAV 16bit 8000Hz Single GSM ulaw or alaw and less than ...

Страница 67: ...ak to your customer now Click DISA New DISA to display the dialog as shown below Item Explanation Name Define a name for DISA PIN Set User will be prompted to input this number when PIN Authentication is needed Record in CDR Check to record Response Timeout sec The maximum time for waiting before hanging up if the dialed number is incomplete or invalid Default is 10 seconds Digit Timeout sec The m...

Страница 68: ... group Description Provide a descriptive title for this Page Group Paging Group Members Selected device s on this page Device List Select Device s to page Duplex Paging is typically one way for announcements only Checking this will make the paging duplex allowing all phones in the paging group to be able to talk and be heard by all This makes it like an instant conference For Paging Intercom funct...

Страница 69: ... Explanation PIN Set Name Define the name for this PIN Set PIN List Define PIN codes in this list 4 9 Call Recording Call Recording is used for recording extension Please configure it as shown below Click Advanced Call Recording New Call Recording ...

Страница 70: ... 10 Speed Dial Please configure as shown below Click Advanced Speed Dial New Speed Dial E g prefix is 99 speed number is 00 destination telephone number is 85337096 When dialingl 9900 the call is going to 85337096 automatically 4 11 Smart DID Smart DID After extension user makes an outbound call the call is ringing back to Planet IP PBX and directed to the one who made the last call Please configu...

Страница 71: ... Activate 4 12 Call Back When user makes calls by the callback number to Planet IP PBX the call will be hung up automatically Then the PBX will call back this number and forwarded to define destination after the call is connected Please configure it as shown below Click Advanced Callback At first enable this function Select Dial Plan and define the callback rule strip digits or prepend prefix Clic...

Страница 72: ...e matched number will be displayed Please configure it as shown below Click Advanced Phone Book Item Explanation Search Search by name Show All All contacts will be displayed in the following list Click Create Contact to see the following diagram Item Explanation Name Input contact s name Letter or figure only Phone Number Input Phone Number of contact IDD Number is available ...

Страница 73: ...ure Codes to display the dialog as shown below You can define relevant parameter Item Explanation Extension to Dial for Parking Calls Define an extension for parking calls Extension Range to Park Calls Define the extension range for parking calls e g 701 720 Call Parking Time sec Define the time for parking calls Planet IP PBX will call the extension again if parking is over time Pickup Extension ...

Страница 74: ...h Recording Configure the function key for One Touch Recording Call Forward Enable Disable Call Forward and the settings of function keys for different forward modes Do Not Disturb Enable Disable Do Not Disturb Spy Configure the function keys for spy modes Blacklist Add Delete blacklisted number Voicemail Configure the function keys for entering voicemail and check extension voicemail Invite Parti...

Страница 75: ...rovision When you need many IP Phones please record the MAC extension number and user name of each phone according to the format please take reference of the auto provision script file model for details Then import the format file Once the phone is connected to the local network it will get the extension number and password automatically There are two operation methods to fulfill this function Ple...

Страница 76: ...Internet Telephony PBX System IPX 2100 76 Enable Phone Provisioning in Basic select the IP Phone manufacture input MAC of the phone and select the extension for provisioning ...

Страница 77: ...Virtual Interface Click Network Settings Network IPv4 Settings Reference Item Explanation IP Assign Static DHCP PPOE supported Virtual Interface Define the virtual interface for WAN Port Click Network Settings Network IPv6 Settings IPv6 Reference Item Explanation Enable Enable IPv6 define the IPv6 address gateway and DNS 77 ...

Страница 78: ... VLAN address and VLAN ID 5 2 Static Routing Click Network Settings Static Routing Item Explanation Destination Set destination network for static routing Subnet Mask Set subnet mask of the destination network Gateway Define the gateway accessing the destination network Click Network Settings Static Routing Routing Table and the current routing 78 ...

Страница 79: ...ers L2TP PPTP and OpenVPN Click Network Settings VPN Server Reference Item Explanation VPN Server Mode Three kinds of VPN servers L2TP PPTP and OpenVPN supported Only one mode can be enabled simultaneously Enable Enable Disable VPN Server When the mode is L2TP or PPTP VPN server click Network Settings VPN Server VPN Users Management 79 ...

Страница 80: ... and password When the mode is OpenVPN server click Network Settings VPN Server OpenVPN Certificate Download This page is used for management of OpenVPN certificate file 5 4 VPN Client Planet IP PBX supports four kinds of VPN Clients L2TP PPTP OpenVPN and N2N Click Network Settings VPN Client ...

Страница 81: ...lanation VPN Client Four kinds of VPN Clients supported L2TP PPTP OpenVPN and N2N Only one mode can be enabled simultaneously Enable Enable Disable VPN Client 5 5 DHCP server Click Network Settings DHCP Server Click Network Settings DHCP Server DHCP Client List ...

Страница 82: ...associated with the IP address and then the device will get the same IP address every time Click Network Settings DHCP Server Static MAC New Static MAC 5 6 DDNS Settings After setting DDNS Dynamic Domain Network Server Planet IP PBX settings will be visited remotely Click Network Settings DDNS Settings Planet supports DDNS provided by Planet DDNS Dyndns org No ip com zoneedit com ...

Страница 83: ...work Settings SNMPv2 Settings Reference Item Explanation Enable Enable Read Only of SNMP RO Community Define the name of RO Community of SNMP RO Network Define network of RO 5 8 Troubleshooting You can ping other network devices through Planet IP PBX and track network routing by command Traceroute Click Network Settings Troubleshooting 83 ...

Страница 84: ...d Country Click Security Firewall Iptables Command Explanation Check iptables list iptables L n Clear iptables list iptables F Deny an IP 192 168 0 3 iptables A INPUT s 192 168 0 3 j DROP Deny every IP to access 80 port iptables A INPUT p tcp dport 80 j DROP Deny IP 192 168 0 3 to access port 80 iptables A INPUT s 192 168 0 3 p tcp dport 80 j DROP 84 ...

Страница 85: ... PBX System IPX 2100 6 2 Service Service Settings of SSH FTP and HTTP Port Click Security Service Enable SSH to login background management system through SSH Enable FTP to allow uploading files to system through FTP 85 ...

Страница 86: ...apter 7 Report 7 1 Record List Check recordings of specified extension or conference here or delete the recording file Record List Conference One Touch Recording 7 2 Call logs Check call logs by caller ID or callee ID Click Report Call Logs 86 ...

Страница 87: ...ure relevance parameters of polarity reversal in trunk configuration for Planet IP PBX 7 3 System logs Click Report System Logs and you can download delete the system logs 7 4 Data Storage When you need mass storage of recording files voicemails call logs etc you can upload these files to FTP server through FTP Data Storage based on the specified time frequency Click System Data Storage 87 ...

Страница 88: ...tory Define a directory used for storage on FTP server Automatically upload frequency by the day Define frequency by the day to upload the data Time of automatically upload Define the time to upload the data Forcibly upload when the flash storage is over Forcibly upload data when flash storage is over the percentage value Check from Data Storage Log Click Refresh to refresh data storage log Click ...

Страница 89: ...t Telephony PBX System IPX 2100 7 5 Management Management is used to modify password of Planet system and the settings of system voice Click System Management Set Language Choose the voice language you want 89 ...

Страница 90: ...ckup configuration Delete Delete specified backup file Click the download button to download the specified backup file and manage locally Click Upload Backup File to upload the backup file here Click browse to select the local backup file and click Upload to upload the backup file to system 7 7 Reset Reboot If you need to reset the system to factory default or reboot please click System Reset Rebo...

Страница 91: ...oot the system 7 8 Upgrade 7 8 1 WEB Upgrade Click System Upgrade WEB Upgrade Click Browse to select the firmware file and then click Upload to upload the selected firmware to system and finish the upgrading automatically If check Restore Default Set the system will clear all the configuration and reset to factory default ...

Страница 92: ...k System Upgrade TFTP Upgrade Reference Item Explanation Restore Default Set System will restore to factory defaults after checking this option Enter The Package Name Enter the package name for upgrading TFTP Server IP address Enter your TFTP server IP address 92 ...

Страница 93: ...PBX to the Internet If your office accesses the public network through router you can put Planet IP PBX behind the router You should connect the WAN port of the IP PBX to the LAN port of the router 8 2 How to combine two IPX 2100 IP PBX in a different network Normally two sets of the IPX 2100 are located in different places with different IP addresses for Internet access 93 ...

Страница 94: ...ssword 123456 on IPX 2100 B 7 All extensions on IPX 2100 A can call extensions on IPX 2100 B with format 8XX 8 All extensions on IPX 2100 B can call extensions on IPX 2100 A with format 6XX For detailed steps please take chapter 8 2 as reference Two sets of IPX 2100 behind router Sometimes the IPX 2100 doesn t have a public IP address and you have to configure port mapping for your router Step1 Co...

Страница 95: ...ort mapping rule of IPX 2100 B on the router Configure port mapping of IPX 2100 B on the router according to Step1 Step4 Connect two sets of the IPX 2100 and make the call Create extension 601 on IPX 2100 A extension 801 on IPX 2100 B and create the correct outbound rule Public IP must be provided by network provider It could be dynamic IP address and easy to change you can resolve this problem by...

Страница 96: ...al IP External IP or domain to replace the device IP External Host External domain to replace the device IP External Refresh sec Refresh time default is 10 seconds Local Network Address IP address and subnet mask needed to be converted e g 192 168 1 100 255 255 255 0 ...

Страница 97: ... 2100 Answer Notice The fee of your business account is much more than 50 when you use the account for the first time 1 https login skype com Sign in with the business account 2 When you have signed in at the end of this page you will find the Skype Manager Please click it 97 ...

Страница 98: ...Internet Telephony PBX System IPX 2100 98 3 Please click the Skype connect ...

Страница 99: ...monthly rent and you need to input the registration information in our VoIP trunk blank Then you can register with Skype server And then you need to assign money for outgoing calls and then you can call out Then you can see the sip account information and please click the Authentications details 4 Create a SIP profile ...

Страница 100: ...100 5 Settings on IPPBX 5 1 Build one sip trunk with Skype for sip account Provider Type Custom Trunk Host sip skybe com User name the user name you defined in Authentication detail Password the password you defined in Authentication detail ...

Страница 101: ...Internet Telephony PBX System IPX 2100 5 2 Set one outbound rule 101 ...

Страница 102: ...ion we can dial 00 Country Code City Area code local number to dial out via Skype line For example dialing number 00 outbound prefix number 001 International Code 886 Country code 2 city Area code without 0 22199518 local phone number will enable you to contact Taiwan Planet Company 5 4 Set inbound rule 102 ...

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