network. Refer to your router's manual for details.
• Access ICA-312 from the Internet with the global IP address of the
router and port number of ICA-312.
• Some routers reject the global IP address to access ICA-312 on
the same LAN. Access with the private IP address and correct port
number of ICA-312.
• When you use DDNS, you need to set Default Gateway and DNS
server address.
• If it’s not working after above procedure, reset ICA-312 to default
setting and installed it again.
• If the problem is not solved, the ICA-312 might be faulty. Contact
your dealer for further help.
Image or video does not
appear in the main page.
• The first time the PC connects to ICA-312, a pop-up
Security
Warning window
will appear to download ActiveX Controls. When
using Windows 2000 or Windows XP, log on with an appropriate
account that is authorized to install applications.
• Network congestion may prevent the Image screen from appearing
quickly. You may choose lower resolution to reduce the required
bandwidth.
Internet Explorer displays
the following message:
“Your current security
settings prohibit
downloading ActiveX
controls”.
Setup the IE security settings or configure the individual settings to
allow downloading and scripting of
unsigned
ActiveX controls.
The ICA-312 work locally
but not externally.
• Might be caused from the firewall protection. Check the Internet
firewall with your system or network administrator. The firewall may
need to have some settings changed in order for the ICA-312 to be
accessible outside your LAN.
• Make sure that the ICA-312 isn’t conflicting with any other web
server running on your LAN.
• Check the configuration of the router settings allow the ICA-312 to
be accessed outside your local LAN.
• Check the bandwidth of Internet connection. If the Internet
bandwidth is lower than target bit rate, the video streaming will not
work correctly.
The unreadable characters
are displayed.
Use the operating system of the selected language. Set the
Encoding or the Character Set of the selected language on the
Internet Explorer.
Frame rate is slower than
the setting.
• The traffic of the network and the object of the image affect the
frame rate. The network congestion causes frame rate slower than
the setting.
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