74 DocuMatch
TM
Integrated Mail System
DocuMatch Application Notes
One feature of the DocuMatch system is that when it
encounters defective materials, it can often automatically
send them to the Outsort Bin and continue processing.
This process is called Automatic Jam Recovery (AJR).
However, you may sometimes find that there is an unusu-
ally large amount of material in the Outsort Bin. This appli-
cation note outlines some techniques you can use to track
the cause of AJRs and minimize the amount of wasted
material.
If you select Preserve Output Order on the Driver Setup
screen, the system will ensure that the pieces in the stacker
are in exactly the same order as they were sent from the
host. However, if there is an AJR or the system stops and
pieces need to be removed, the system may need to send
several envelopes to the Outsort Bin before it can regener-
ate the defective pieces. For this reason, you should not
select this option unless the exact sequence must be
maintained. If you are processing presorted mail and only
need to ensure that each piece ends up in the correct mail
tray, the ZIP Break feature is generally a better option.
Any of the DocuMatch job reports will indicate the number
of AJR attempts in that job, but these reports do not indi-
cate the cause. On the DocuMatch control panel, you can
print the Service Report by selecting System Options/
More/ System Reports/Service Report. On page three of
this report is a listing of all the possible causes of AJR
attempts and the total number of attempts since the
counters were reset. If you print this report then run one or
more jobs that are sending materials to the Outsort Bin and
then run the report again, you can tell which subsystem is
causing the AJRs. This information can also be obtained
via the remote diagnostics. Note that the count of AJRs for
the Envelope Printer may be higher than expected because
the system tries to feed the envelope again if it runs out of
envelopes.
Reducing Wasted Materials
Preserve Output
Order
Examine System
Reports
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