PINEAPPLE TECHNOLOGY, INC.
VTX2KW-A Operating and Service Manual
Page 47
X — WARRANTY
X — WARRANTY
The WARRANTY provided by Pineapple Technology, Inc. (PTI) on this transmitter is detailed below. It
should be noted that some of the equipment sub-systems have warranty coverage by the original manu-
facture that differs from the standard warranty provided by PTI Warranty details on equipment falling into
this category may be found in the Manufactures instruction manual provided with the transmitter. In all
cases, replacement units of this equipment are normally in stock at PTI for quick turn service support to
our customers during the PTI Standard Warranty period.
STANDARD WARRANTY
Seller warrants that each Product sold by it is free of defects in materials and workmanship. Seller’s
obligation under said warranty continues for a period of one (1) year from date of shipment. Repairs or
replacement of defective parts shall be the sole and exclusive remedy under warranty, at Seller option,
provided that Seller may, as an alternative, elect to refund an equitable portion of the purchase price
of the product. THIS WARRANTY IS EXPRESSLY IN LIEU OF AND EXCLUDES ALL OTHER
EXPRESS OR IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO WARRANTIES OF
FITNESS FOR A PARTICULAR PURPOSE, USE, OR APPLICATION, AND ALL OTHER OBLIGA-
TIONS OR LIABILITIES ON THE PART OF THE SELLER, UNLESS SUCH OTHER WARRANTIES,
OBLIGATIONS OR LIABILITIES ARE EXPRESSLY AGREED TO IN WRITING BY SELLER.
WARRANTY REPLACEMENT AND REPAIRS
All claims under warranty must be made promptly after occurrence of circumstances giving rise to thereto
and must be received with in the applicable warranty period by seller or its authorized representative. Such
claims must be documented on a PTI *Field Failure Report with a full description of the circumstances
giving rise to the claim. Before any products are returned for repair and/or adjustment, written authoriza-
tion form seller or its authorized representative for the return and instructions as to how and where these
products should be shipped must be obtained — This is to include a Return Authorization (RA) number
provided by the seller or authorized representative, this must accompany ALL returns. Any product
returned to seller for the examination shall be sent prepaid via the means of transportation indicated as
acceptable by seller. Seller reserves the right to reject any warranty claim not promptly reported and
any claim on any item that has been altered, i.e. circuit modifications, components removed, or has been
shipped by non acceptable means of transportation. When a product has been returned for examination and
inspection, or for any other reason, customer shall be responsible for all damage resulting from improper
packaging or handling, and for loss in transit, notwithstanding any defect or nonconformity in the product.
In all cases the seller has sole responsibility for determining the cause and nature of the failure, and
the Seller’s determination with regard thereto shall be final. If it is found that Seller’s Product has been
returned without cause and is still serviceable, customer will be notified and the Product returned at its
expense, in addition, a charge for testing and examination may, in Sellers sole discretion be made on
Products so returned.
*A Field Failure Report is included at the end of this manual — Additional Field Failure Reports can be obtained by calling
Pineapple Technology, Inc. at (916) 315-8338 or you may download one from our web site at www.ptibroadcast.com in the
Warranty section.