PIKA FormulaT1/E1, Руководство пользователя

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7 TroubleShooting
The following section lists some common problems and how to resolve them. If any of these issues persist, please contact Customer
Care (pg. 2).
GUI not responding - Unable to connect to server
Verify the URL to ensure that it contains the proper host/IP address. If the URL supplied contains the correct information, make
sure the system is powered up. If the the system is on, it may need to be powered cycled to reset the HTTP services.
Cannot login to configure the system
Ensure that the password has been entered properly (Caps Lock is off).
Channel Summary is not updated after starting the application
Click the System Status link to force the window to refresh itself. The Channel Summary section should show the correct state of
the channels. Depending on the interface type used ( T1 or E1), the channels may take a few seconds to display the state.
Unable to download logs
Force the "Logs" screen to refresh itself by clicking on the Logs link. This will ensure the latest logs are loaded.
SIP calls are not completed
Verify the SIP settings of the system. If the "Route To Proxy" option is enabled, ensure that the correct proxy information has been
entered. If the "Route To Proxy" option is disabled, ensure that the correct "Route To Host Name/IP Address" information has
been entered. Ensure the correct SIP port has been supplied.
Activated channels do not come up
Ensure the correct number of interfaces have been configured. For example, to use four interfaces, 120 ISDN channels must be
licensed.
Application fails to start
Ensure the correct number of interfaces have been configured. For example, if only 60 ISDN channels have been licensed, up to
PIKA FormulaT1/E1 Gateway 1.0 User Guide 7
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