Frequently Asked Questions
10
GEMLIGHTBOX USER MANUAL | FREQUENTLY ASKED QUESTIONS
SUPPORT.PICUPMEDIA .COM
How can I contact support?
You can access our support channel and
knowledge base at
https://support.picupmedia.com/
If you wish to speak to a Picup Media team
member, please visit
https://picupmedia.com/contact-us/
What is the warranty for the
GemLightbox?
Unless specified by your country, the GemLightbox
comes with a one year warranty.
To see our warranty policy, please visit the following
page:
https://bit.ly/35uzgOr
How can I clean my
GemLightbox?
The GemLightbox is extremely durable. You can
use a wet cloth and any household cleaner to
clean your GemLightbox. Please ensure your
GemLightbox is switched off and that the power
cable is detached before cleaning.
Please observe the country-
specific disposal requirements
