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CONTACT US TOLL FREE
800-421-6511
www.
picomacom
.com
Fiber Optic
Series
PICO MACOM
To qualify for the program, you must have current open-terms with us and in good standing. We must receive
your failed unit within one week after the loaner unit is shipped to you, and must likewise receive the loaner
unit within one week after the repaired unit is shipped back to you. Daily rental fees not to exceed 10% of the
equipment’s List Price will apply beyond one week after the loaner or repaired unit are shipped to you. Other
limitations may apply, so please call us for additional information on qualifying equipment and procedures.
Pico Macom reserves the right to modify or discontinue the Uptime Loaner Program at any time, and at its sole
discretion.
Damage or Shortage Claims
Our shipping staff carefully packs and ships your orders in compliance with common carriers’ requirements.
Please make note of any obvious damage or shortage on the freight bill or carrier’s receipt next to your signa-
ture. The carrier’s agent must too sign acknowledging the loss. Failure to do so may result in the carrier’s refusal
to honor the claim. Please open your order immediately upon receipt to check for concealed damage and com-
pare the packing list to the items shipped. If damaged, keep the original shipping cartons for possible inspection
by the carrier. You must report claims for loss or damage within 3 days of delivery, while claims for erroneous
charges or price corrections must be presented within 30 days of invoice date.
Returning Shipped Items
To return any shipped items, including those shipped for warranty repairs or credit, call our Customer Service
desk to request a Return Merchandise Authorization (RMA) number. Please reference the original invoice num-
ber and purchase date, and product serial number (if any). Be certain to mark the RMA number on the package
boldly and legibly. Unless we specify a different carrier, please ship your returned items to us via UPS freight
prepaid and fully insured. If returned for credit, we will promptly process your request upon receipt of your
return order.
Our Return Policy: Your Satisfaction Guaranteed
Our goal is your complete satisfaction. If for any reason, our products were not quite what you anticipated,
simply call your customer service rep and we will be happy to assist you in replacing or returning the order. You
may return current, non-discontinued items for full credit for up to 30 days from invoice date. Our requirements
are simple: Excepting defective items, the products must be returned in their original packaging and in re-sal-
able condition. Restocking fees may otherwise apply beyond this period or if products are not returned in their
original condition. Please contact your customer service rep for more information.
Five Year Limited Warranty
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