PI N-412, Руководство пользователя

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8 Troubleshooting
N-412 Piezo Motor Rod Drive N412T0001 Version: 1.2.1 19
8 Troubleshooting
Problem Possible causes Solution
Reduced
performance and
increased wear
Increased friction due
to lateral forces on the
moving part and the
ball tip of the linear
drive

Avoid lateral forces on the moving part and on
the ball tip of the N-412.

Install the N-412 so that the moving part is
aligned vertically to the contact surface of the
moving part of the mechanical mounting.
No or limited
motion
 Excessive load
 Excessive
counterforces in
the direction of
motion
 Parameters of the
drive electronics
incorrectly set

Reduce the load. Pay attention to the
information in the “Drive Performance”
section (p. 22).

In the case of vertical mounting, ensure gravity
compensation so that the load does not
exceed the maximum push / pull force of the
drive according to the specifications (p. 20).
Contact our customer service department
(p. 19) for details on gravity compensation.

Check the settings for the parameters of the
drive electronics. See “Operating Parameters
of the N-412” (p. 17) and the documentation
of the drive electronics (p. 6) for details.
If the problem that occurred with your system is not listed in the table above or cannot be
solved as described, contact our customer service department (p. 19).
9 Customer Service
For inquiries and orders, contact your PI sales engineer or send us an email ( service@pi.de ).

If you have any questions concerning your system, provide the following information:
−
Product and serial numbers of all products in the system
−
Firmware version of the electronics (if present)
−
Version of the driver or the software (if present)
−
Operating system on the PC (if present)

If possible: Take photographs or make videos of your system that can be sent to our
customer service department if requested.
The latest versions of the user manuals are available for download (p. 6) on our website.