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what to do if you need service
If you require service under the warranty terms,
obtain a service order form either online at
www.phonicear.com/support.asp
or
through our U.S. customer service department
at
800.227.0735, then press 5
(or
+1.707.769.1110 outside the U.S.). Fill the
form out completely remembering to include:
1.
Description of the problem
2.
Your billing address
3.
Your shipping address
(if different from billing address)
4.
Contact name and phone number
5.
A P.O. number if the equipment is not
under a warranty or service contract
Then, carefully package the equipment
in the original shipping container
to
prevent damage and send it postpaid to the
service center near you:
USA/International:
Phonic Ear Inc.
3880 Cypress Drive
Petaluma, CA 94954-7600
U.S.A.
In Canada:
Phonic Ear Ltd.
10-7475 Kimbel Street
Mississauga, Ontario
L5S 1E7 Canada
what to do if you have questions
If you have any questions about service, call the
service department at
800.227.0735, then
press 7.
about your batteries
To ensure that your batteries are as fresh as
possible upon arrival, we have intentionally not
installed them in your equipment.
install your batteries in your equip-
ment now, then charge overnight
before initial use
(see user guide for
charging procedure).
avoid battery corrosion
To avoid battery corrosion and damage to your
equipment,
do not recharge disposable
or rechargeable alkaline batteries.
Before charging any Phonic Ear equipment
make sure only NiCad or NiMH rechargeable
batteries are installed. As an added precaution,
remove batteries if the equipment will not be
used for several weeks.
service
3556 SS600 User Guide 7/28/03 2:55 PM Page 7
