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Troubleshooting flowcharts
Resend program
(wait for the acknowledging beep)
Perform otoscopy
(check for cerumen or water exposure)
Remove device
Perform listening check
Already ON
Still dead
Verify device is ON
Device was OFF
DONE
OK
DONE
Refit
New device
Turn on
Dead device in ear
(cannot hear amplification or beeps)
Dead device