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6.5
Providing a Product Defect Report
When returning a product for repair, it is very important to include a written report which
details the nature of the problem in order to expedite the repair. Please make sure that the
following information is included:
RMA # _________________
Product: _________________
Serial Number: ____________
Contact: _________________
Phone: _________________
Description of the problem/defect:
6.6 Warranty
Repairs
Any product returned and found to be under warranty will be repaired or replaced at the
discretion of Phoenix International within ten working days of receipt and shipped freight
prepaid to the Customer.
6.7 Non-warranty
Repairs
If a product is found not to be under warranty, we will notify you of the non-warranty situation
and provide you with a fixed cost and a schedule for the repair. Non-warranty repairs require
that a purchase order be issued to Phoenix International for the amount of the repair before
repairs are undertaken.
6.8 Product
Updates
In an effort to improve product performance and reliability, Phoenix International reserves
the right to make product modifications provided they do not negatively impact either the
performance or operation of previous versions. If a product update is for the purpose of
correcting a design flaw, all customers shall be notified in writing as to the nature of the flaw
and the requirements for the update.
VS1-250 Product Manual Rev. B
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