Ver. Phoenix 1.3 _ 01-09-2017
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Phoenix Mixer India Pvt. Ltd.
4. WARRANTY
LIMITED WARRANTY
: Phoenix warrants each unit manufactured to be free of defects in material and
workmanship for a period of twelve months. This warranty applies to single-shift operation and is counted
from the date of initial start-up. It cover all defects arising from faulty material or workmanship.
Please Note that all warranty claims must be accompanied by the original delivery note or initial start – up
report.
All essential warranty repair work must only be carried out by trained service engineers or by third parties
authorization form Phoenix. Unauthorized repair may render the warranty null and void.
Please return any defective parts or machines carriage-paid to our factory. Phoenix reserves the rights to
decide on whether cost-free parts replacement is applicable. Parts and labour covered by the warranty will
be supplied free of charge. The warranty does not cover travel cost, expenses or possible overnight
accommodation resulting from warranty repairs carried out off our premises.
Any other responsibility, with particular reference to damage claims, including foregone profit or other
material losses on the part of the customer, is expressly excluded.
Warranty and liability claims for personal or material damage are excluded if attributable to one or more of
the following causes:
The part unit shall be returned with transportation charges prepaid. If the fault has been caused by misuse
or abnormal conditions of operation, repairs will be billed at a normal cost. In this case, an estimate will be
submitted before works is started, if requested.
Always include serial number in any correspondence concerning the part unit.
The warranty expires: Twelve month after date of invoicing
Operation of the machine with defective safety or protection device.
Incorrect operation of the machine, as define in the operation instructions.
Failure to observe the instruction in the operating manual with respect to set up, initial start up,
operation and maintenance of the machine.
Fault and damage cause by dirt or incorrect cleaning schedules, with particular reference to leaks
and damaged Cans.
Unauthorized structural modification to the machine.
Incorrect monitoring of parts subject to wear and consumables.
Unauthorized repairs or fitting of non original parts.
Damage caused by the impact of foreign bodies or majeure force.
We reserve the right to make amendments as a result of on going advance in the technical field.
