36
ENGLISH
TROUBLE SHOOTING
This chapter summarizes the most common problems you could encoun-
ter with your machine. If you are unable to solve the problem with the
information below, visit www.philips.com/support for a list of frequently
asked questions or contact the Philips Saeco hotline in your country. You
fi nd its contact details in the warranty booklet bypacked separately or on
www.philips.com/support.
Problem
Possible Cause
Solution
The machine does not turn on.
The machine is not connected to the
power source.
Connect the machine to the power source.
The coff ee is not hot enough.
The cups are cold.
Preheat the cups with hot water.
Hot water or steam is not dispen-
sed.
The hole of the hot water/steam wand
is clogged.
Clean the hole of the hot water/steam wand
using a pin.
Make sure that the machine is turned off
and has cooled before performing this
operation.
Pannarello is dirty (if supplied).
Clean the Pannarello.
The espresso is not creamy
enough.
The coff ee blend is unsuitable, the coff ee
is not freshly roasted or the grind is too
coarse.
Change coff ee blend or adjust the ceramic
coff ee grinder as explained in section
“How to adjust the ceramic coff ee grinder”.
The machine takes a long time to
warm up or the amount of water
dispensed from the hot water/
steam wand is too small
The machine’s water circuit is obstructed
by limescale build-up.
Descale the machine.
The brew group cannot be
removed.
The brew group is out of place.
Turn the machine on. Close the service door.
The brew group automatically returns to the
correct position.
The coff ee ground drawer is inserted.
Remove the coff ee ground drawer fi rst, then
the brew group.
The machine grinds the coff ee
beans but no coff ee comes out.
The brew group is dirty.
Clean the brew group (section “Brew Group
Cleaning”).
The water circuit is not primed.
Prime the water circuit (section “Using the
Machine for the First Time”).
Rare event that occurs when the machi-
ne is automatically adjusting the dose.
Brew a few espressos as described in section
“Saeco Adapting System”.
The dispensing spout is dirty.
Clean the dispensing spout.
The coff ee is too weak.
Rare event that occurs when the machi-
ne is automatically adjusting the dose.
Brew a few espressos as described in section
“Saeco Adapting System”.
The ceramic coff ee grinder is set to a
coarse grind.
Adjust the ceramic coff ee grinder to a fi ner
setting (see section “How to adjust the
ceramic coff ee grinder”)
Coff ee is brewed slowly.
The coff ee grind is too fi ne.
Change coff ee blend or adjust the grind as
explained in section
“How to adjust the ceramic coff ee grinder”.
The water circuit is not primed.
Prime the water circuit (section “Using the
Machine for the First Time”).
The brew group is dirty.
Clean the brew group (section “Brew Group
Cleaning”).
Note:
These problems can be considered normal if the coff ee blend has been changed or if the machine has just been
installed. In this case wait until the machine performs a self-adjusting operation as described in section “Saeco
Adapting System”.
