
Service Modes, Error Codes, and Fault Finding
5.
5.
Service Modes, Error Codes, and Fault Finding
Index of this chapter:
5.1 Test Points
5.2 Service Mode
5.3 Service Tools
5.1
Test Points
This chassis is not equipped with test points in the service
printing. These test points are not specifically mentioned in the
service manual
5.2
Service Mode
5.2.1
Factory Mode
How to Enter
To enter the Factory mode, please use the following method:
•
Press the remote control codes ”062596”, and press “Info”.
key; Then you can press the “menu” key, select the
“factory” and press “OK” in order to carry out the factory
OSD.
Caution: This functions are viable for development and
service personal only, not for end customers
After entering factory mode, the following screen is visible, you
can select one of them to press OK according to the requested.
Figure 5-1 Factory mode menu
How to EXIT
Choose ‘EXIT_FACTORY”, then press “OK” bottom on remote
control.
5.2.2
Customer Service Mode (CSM)
Purpose
When a customer is having problems with his TV-set, he can
call his dealer or the Customer Helpdesk.The service
technician can then ask the customer to activate the CSM in
order to identify the status of the set.Now, the service
technician can judge the severity of the complain.In many
cases, he can advise the customer how to solve the problem,
or he can decide if it is necessary to visit the customer. The
CSM is read only mode; therefore, modifications in this mode
are not possible.
How to Activate CSM
Key in the codes ”123654” via the standard RC transmitter to
enter the Customer Service Mode.
How to Navigate
By mean of the “CURSOR-DOWN/UP” knob on the RC-
transmitter on the screen.
Contents of CSM
Figure 5-2 CSM Menu1
Figure 5-3 CSM Menu2
Menu Explanation
1.
Model Number: AOC_5335
2.
Production Serial Number: Product serial no.
3.
Software Version
4.
Option Code 1: Error buffer contents.
5.
Option Code 2: Error buffer contents.
6.
Codes
7.
SSB
8.
DISPLAY
9.
NVM Version: The version of EEPROM.
10. PQ Version: The version of Picture Quality.
11. Key (HDCP): Indicates if the keys are valid.
12. Digital Signal Quality
13. None
14. Audio System
15. None
16. Video Format
17. HD SW ID: The version of the hardware.
18. FPGA SW ID
19. DFI SW ID
20. Stand-by uP SW ID: The version of the MCU.
How to exit
Press ”MENU” on the RC-transmitter.
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I_17570_027.ep
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I_17570_02
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