9 Frequently
asked
questions
My Bluetooth earphones is connected to a
Bluetooth stereo enabled mobile phone,
but music only plays on the mobile phone
speaker.
Refer to the user manual of your mobile
phone. Select to listen to music through
the earphones.
The audio quality is poor and crackling
noise can be heard.
• The Bluetooth device is out of range.
Reduce the distance between your
earphones and Bluetooth device, or
remove obstacles between them.
• Charge your earphones.
The audio quality is poor when streaming
from the mobile phone is very slow, or
audio streaming does not work at all.
Make sure your mobile phone not only
supports (mono) HSP/HFP but alos
supports A2DP and is BT4.0x (or higher)
compatible (see ‘Technical data’ on page
11).
16 EN
My Bluetooth earphones does not turn on.
The battery level is low. Charge the
earphones.
I cannot pair my Bluetooth earphones with
my Bluetooth device.
The Bluetooth is disabled. Enable the
Bluetooth feature on your Bluetooth device
and turn on the Bluetooth device before
you turn on the earphones.
Pairing does not work.
• Put both earphones into charging box.
• Make sure you have disabled the
Bluetooth function of any previously
connected Bluetooth devices.
• On your Bluetooth device, delete
“Philips TAT2236” from the Bluetooth
list.
• Pair your earphones (see ‘Pair the
earphones with your Bluetooth device
at the first time’ on page 7).
The Bluetooth device cannot find the
earphones.
• The earphones may be connected to a
previously paired device. Turn off the
connected device or move it out of
range.
• Pairing may have been reset or the
earphones has been previously paired
with another device. Pair the earphones
with the Bluetoot device again as
described in the user manual. (see
‘Pair the earphones with your Bluetooth
device at the first time’ on page 7).
