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the telephone line protection properly, your
connected equipment will not be covered by
the Connected Equipment Warranty.
To claim damage as a result of coaxial line
transients, equipment must be properly
connected to a Philips surge protector which
offers coaxial line protection (see the user
manual for installation instructions). If you fail to
connect the coaxial cable protection properly,
your connected equipment will not be covered
by the Connected Equipment Warranty. The
customer service department will provide
the consumer with a Return Authorization
number (RA#). Philips will determine, at its sole
discretion, whether consumer should send the
damaged equipment and the surge protector
to Philips, or to an independent repair facility.
If Philips so requests, the consumer must,
at his/her own expense, send the damaged
equipment and the surge protector, along with
a copy of the sales receipt, to the specified
location, in secure packaging (to prevent further
damage) with the RA# clearly displayed on the
outside of the package, and with a full written
description of the problem, including the
consumer’s name, address, and daytime phone
enclosed. Philips also reserves the right to
examine the site where the damage occurred.
If Philips determines that the Connected
Equipment Limited Warranty covers the
damaged equipment, and that the equipment
was damaged as a result of the surge protector
which is covered under the Surge Protector
Limited Warranty, Philips will either (a)
authorize repair of the connected equipment, at
a cost up to the maximum amount set forth on
the packaging of the surge protector involved;
(b) provide the consumer with an equivalent
equipment replacement; or (c) reimburse the
consumer for the present fair market value
of the damaged connected equipment. If,
applicable, the equipment will be returned from
Philips to the consumer at Philips expense.
To make a warranty claim, consumer
must contact the Philips customer service
department at:
USA and Canada surge protection call center:
1-800-233-8413
This warranty extends through the lifetime of
the surge protector, which means until the surge
protector has exceeded its capacity to protect
against surges and spikes. The “Protection
Working” indicator light will no longer be lit
when this capacity is exceeded. The capacity of
the surge protector will be exceeded after an
occurrence.
This warranty is limited to losses that are not
covered by a warranty from the manufacturer
of the connected equipment, or by the
consumer’s homeowners insurance or renter’s
insurance policy. Consumer agrees to first
seek coverage under any such warranty or
policy, and not seek duplicate coverage from
Philips. Consumer agrees to provide insurance
information to Philips, at its request; and
after a claims settlement, if applicable, Philips
reserves the right to be subrogated under any
existing warranty from the manufacturer of the
connected equipment or under any existing
insurance policies the claimant may have.
This warranty is limited to surge protectors
which indicate on the packaging an
accompanying connected equipment warranty.
After any repair or modification of the surge
protector by a facility not authorized by Philips,
any problems that arise will not be remedied
under this warranty.
Your Philips surge protector must be plugged
into a properly grounded outlet. All connected
equipment must be plugged directly into your
surge protector. Using any extension cord,
adapters, other grounding wires or electrical
connections in conjunction with a Philips surge
protector will void all Philips warranties. All
wires leading into the equipment, including
telephone and coaxial lines, must pass through
an appropriate Philips surge protector.
To claim damage as a result of telephone
service line transients, equipment must be
properly connected to a Philips surge protector
which offers telephone line protection (see the
user manual for installation instructions), and
your telephone service equipment must include
a properly installed and operating “primary
protection” device at the service entrance.
(Such devices are normally added during
telephone line installation.) If you fail to connect
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