7 Frequently
asked
questions
My Bluetooth headset does not turn on.
The battery level is low. Charge the
headset.
I cannot pair my Bluetooth headset with
my Bluetooth device.
The Bluetooth is disabled. Enable the
Bluetooth feature on your Bluetooth
device and turn on the Bluetooth device
before you turn on the headset.
Pairing does not work.
• Make sure the headset are in pairing
mode.
• Follow the steps described in this user
manual (see “Pair the headset with your
mobile phone” on page 5 ).
• Make sure that the LED light flashes blue
and white alternately.
How to reset pairing.
headset.
• The headset may be connected to a
connected device or move it out of
previously paired device. Turn off the
range.
• Pairing may have been reset or the
headset has been previously paired
with another device. Pair the headset
with the Bluetoot device again as
described in the user manual. (see
‘Pair the headset with your Bluetooth
device at the firs time’ on page 8).
My Bluetooth headset is connected to a
Bluetooth stereo enabled mobile phone,
but music only plays on the mobile phone
speaker.
Refer to the user manual of your mobile
phone. Select to listen to music through
the headset.
The audio quality is poor and crackling
noise can be heard.
• The Bluetooth device is out of range.
Reduce the distance between your
headset and Bluetooth device, or
remove obstacles between them.
• Charge your headset.
The audio quality is poor when streaming
from the mobile phone is very slow, or
audio streaming does not work at all.
Make sure your mobile phone not only
supports (mono) HSP/HFP but alos
supports A2DP and is BT4.0x (or higher)
compatible (see ‘Technical data’ on page
8).
In Power OFF state, Press & Hold MFB
button until the LED indicator turns blue
and white flashes alternately .You will
hear “Connected” , as pairing successful.
