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9 

Hold / Transferring Calls 

Transferring a Call to another Extension 

 

If your phone has a DSS or One-Touch key for the extension user who is to receive the call, just press it 

instead of “HOLD + Extension Number” in the operation above. 

(Talking) 

HOLD 

?

?

?

Extension Number 

(Announce) 

TRFR 

Placing a Call on Hold / Retrieving a Held Call 

(Talking) 

HOLD 

 

When an Intercom call is placed on hold, the call is held as “Exclusive Hold” on your phone. 

 

While your outside call is on System Hold, other extension users can take the call off Hold. 

Trunk Key 

(Flashing) 

CALL 

Hold 

Retrieve 

(Flashing) 

Placing a Call on Exclusive Hold 

 

System programming is required to use Exclusive Hold. Ask your PBC Authorised Supplier for details. 

 

While your outside call is on Exclusive Hold, other extension users can not take the call off Hold. 

(Talking) 

Trunk Key 

(Flashing) 

CALL 

Hold 

Retrieve 

(Flashing) 

Exclusive Hold Key 

(SC.851+45)

 

Retrieving a Held Outside Call (if your extension doesn’t have trunk keys) 

?

?

7

7

2

CALL 

Trunk No. 

you want to retrieve 

TRFR 

(To answer own held Trunk) 

Содержание SOPHO IPC 100

Страница 1: ...System and Display phone User Guide The Advanced IP PBX Communication Solution ...

Страница 2: ...nt Due to the flexibility built into the system your Dialling Codes and Feature Capacities may differ from those in this guide Check with your Supplier System Administrator and make a note of any differences Before using Your Telephone Alphanumeric Display Indicator DC Dial Control Key LND Last Number Dial Key Programmable Function Keys CHECK Key CLEAR Key OPAC Operation Access Key CALL Key FLASH ...

Страница 3: ...rogrammable Function Keys can be assigned as Appearance Keys e g Trunks or General Keys e g DSS One Touch Press the Function Key to activate the assigned function without dialling the Service Code Service Code General Key Code CALL 8 Function Key 5 Additional Data SPK 1 1 1 Programming a DSS One Touch Key Programmable Function Keys can be assigned as DSS Direct Station Selection or One Touch Keys ...

Страница 4: ...ramming Abbreviated Dialling Bins Telephone Number CALL 8 5 HOLD Name 12 characters HOLD SPK 3 Common Personal Abbv 8 5 Group Abbv 4 Bin No Entering a Name into an Abbreviated Dialling Bin When entering a name use the Dial Pad Keys on your telephone to enter letters as shown below For example press the 2 key once for A twice for B etc DND CONF Accepts a character and move the cursor one place to t...

Страница 5: ...re the destination is an IPC 100 Telephone Placing an Intercom Call Dial Access Extension Number CALL Listen for Dial Tone before dialling the Telephone Number Placing an Outside Call Access Code CALL Telephone Number 9 Trunk Code Listen for Dial Tone before dialling a Telephone Number You can have function keys for Trunks or Trunk Groups Ask your PBC Authorised Supplier Placing an Outside Call Qu...

Страница 6: ... 2 digit dialling Common 00 79 Personal 80 99 or 3 digit dialling Common 000 899 Personal 990 919 System programming is required to provide Group Abbreviated Dialling Ask your PBC Authorised Supplier for details Using Abbreviated Dialling Outside Calls CALL Common Personal Abbv Bin No DC Common Personal Abbv Group Abbv Bin No Group Abbv CALL 1 8 4 Group Abbv Key SC 851 28 The Telephone Extension N...

Страница 7: ...telephone number Set Answer a Message Waiting When you set a MW the called party s MW Indicator starts to flash and your MW Indicator is lit Red When you answer a MW the MW Indicator will automatically go off when the called party answers Hear Intercom Busy Tone or No Answer Set 8 1 4 MW Key SC 851 38 Your phone s Indicator is flashing in Red Answer 8 1 4 MW Key SC 851 38 Camp On Key 8 Wait withou...

Страница 8: ...ing Answering a Message Waiting Indication CHECK On Hook VOL Check Name You can check who left a message waiting indication for you and then answer 8 1 4 Applicable to IPC 100 Display Telephones only 3 Clearing All Message Waiting Indications at any extension CALL 8 7 SPK Clears all messages you have left for other extensions and messages other extension have left for you Hear Busy Tone or No answ...

Страница 9: ...de Call Ringing SPK Trunk Key Flashing SPK Ringing Extension Non Ringing Extension Confirm status of the MIC Key if you want to answer Handsfree MIC On Light On MIC Off Light Off IPC 100 Display Phones Only Picking up another Extension s Call System programming is required to allow Group Call Pickup Ask your PBC Authorised Supplier for details CALL 7 5 Extension Number Pickup for Specified Extensi...

Страница 10: ...on your phone While your outside call is on System Hold other extension users can take the call off Hold Trunk Key Flashing CALL Hold Retrieve Flashing Placing a Call on Exclusive Hold System programming is required to use Exclusive Hold Ask your PBC Authorised Supplier for details While your outside call is on Exclusive Hold other extension users can not take the call off Hold Talking Trunk Key F...

Страница 11: ...ing a Call Forward Select Key press the key and wait to cancel a Call Forward setting then press the key and wait again to restore the previous Call Forward setting 4 1 Call Forward Device Key SC 851 17 Call Forward Off Premise When you set a Call Forward the DND CONF Key s lamp flashes and the Internal Dial Tone pattern changes CALL 7 3 1 6 Telephone Number 0 HOLD SPK To Cancel CALL Extension Num...

Страница 12: ...nswering an Intercom Call in this guide You can increase the volume of the handset earpiece by pressing the VOL button when the handset is off hook There are three volume settings Low Med High Visual indications The indicator lamp at the top corner of the IPC 100 Display and System phone will flash RED to indicate various call types Intercom Call Your phone is ringing the CALL key is flashing red ...

Страница 13: ...Please be informed that a fine may be imposed for illegal disposal of electrical and electronic products via the general municipal waste stream In order to facilitate separate disposal and environmentally sound recycling Philips Business Communications has made arrangements for local collection and recycling in all member states of the European Union In case your electrical and electronic products...

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