Problem
Solution
you have closed the lid properly (the
lever must be properly locked);
you have not filled the water
reservoir beyond the
MAX
level;
the sieve in the centre of the pod
holder is not clogged. If the sieve
is clogged, unclog it by rinsing the
pod holder under a running tap. If
necessary, use a washing-up brush or
a pin to unclog the sieve;
you have put the coffee pod properly
in the centre of the pod holder;
the sealing ring is not stuck under the
edge of the water distribution disc;
the water drops on the worktop are
not the result of placing or removing
the water reservoir or removing used
coffee pods;
you do not remove the water
reservoir when the coffee machine
is heating up. This may cause water
that normally ends up in the water
reservoir to leak out of the machine.
In all other cases, contact the Philips
Consumer Care Centre in your
country.
The lid cannot
be opened.
A vacuum may have temporarily
formed under the lid.
Switch off the machine. Pull the lever
up as far as it goes and wait 24 hours
before you open the lid. You may
need to use quite some force.
Make sure that the sieve in the
centre of the pod holder is not
clogged. If the sieve is clogged, unclog
it by rinsing the pod holder under
a running tap. If necessary, use a
washing-up brush or a pin to unclog
the sieve.
Make sure you do not move the
SENSEO
®
machine. Moving the
machine, placing it outdoors or in a
cool or cold environment does not
accelerate the unlocking of the lid.
Do
NOT
put the SENSEO
®
machine in the fridge or freezer,
as this does not accelerate the
unlocking of the lid.
If problems continue to occur,
contact the Philips Consumer Care
Centre in your country.
The coffee
machine
produces less
coffee than
before.
Perhaps the sieve in the centre of
the pod holder is clogged. If the sieve
is clogged, unclog it by rinsing the
pod holder under a running tap. If
necessary, use a washing-up brush or
a pin to unclog the sieve.
Descale the machine (see chapter
‘Descaling’).
The SENSEO
®
coffee machine
brews only a
small quantity
of coffee or
no coffee at all
when it is used
for the first
time.
You have not flushed the machine
properly before first use. As a result,
the boiler is not or not completely
filled. Flush the machine properly (see
chapter ‘Preparing the machine for
use’) before you brew another cup
of coffee.
Problem
Solution
The lid cannot
be closed
properly.
Perhaps a used coffee pod is sticking
to the water distribution disc. If this is
the case, remove the used pod.
The machine
has been
stored in a
room that was
not frost-free.
Contact the Philips Consumer Care
Centre in your country.
The
SENSEO
®
coffee is not
strong enough.
Make sure that:
you have used the correct number
of pods and have pressed the right
button. Use 1 pod in combination
with the 1-cup pod holder
°
and
the 1-cup button
°
. Use 2 pods
in combination with the 2-cup pod
holder
°°
and the 2-cup button
°°
;
you have placed the coffee
pod(s) properly in the centre of
the pod holder, to prevent water
from escaping along the edge of the
pod(s). When you use two coffee
pods on top of each other, make
sure that the convex sides of both
pods point downwards and press the
pods lightly into the pod holder;
you have not used the same pod
twice by accident;
the coffee in the pod is evenly
distributed;
If you prefer a more robust flavour,
SENSEO
®
coffee pods with a
stronger blend are available.
The
SENSEO
®
coffee is too
strong.
If you prefer a milder flavour,
SENSEO
®
coffee pods with a milder
blend are available.
The coffee
is not hot
enough.
Do not use cups that are too large,
as they cause the coffee to get cold
more quickly. When you use cups,
make sure they have a capacity of
150ml. When you use a mug, make
sure it has a capacity of 280ml.
Water and
steam have
leaked from
the bottom of
the appliance
in a fast way.
Your SENSEO
®
machine has a
technical malfunction and has drained
all water for safety reasons. The
machine is blocked and does not
function anymore. For assistance,
please visit our website www.senseo.
com or take the machine to a Philips
service centre.
4222.200.0046.3
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