20
English
Problem
Possible cause
solution
There is too much
food in the jar.
Decrease the amount of food in the jar.
There is too much or
too little water in the
water tank.
Add the correct amount of water
according to the steaming time. Check
the recipe booklet and/or the table in
the chapter “Ingredients and steaming
time” to make sure that you add the
correct amount of water according to the
steaming time for the ingredients you
want to steam or the recipe you want to
prepare.
The steaming time is
too short.
Select a longer steaming time
(30 minutes tops).
The jar is not placed
on the main unit
correctly.
Place the jar on the main unit correctly
with the jar lid on the bottom.
There is too much
limescale buildup in
the water tank.
Descale the water tank. Refer to the
section “Descaling” in the chapter
“Cleaning and descaling”.
The jar lid leaks.
There is too much
food in the jar.
Switch off the appliance and process a
smaller quantity.
The jar lid is not
locked onto the jar
correctly.
Place the jar lid on the jar and turn it
clockwise to close it securely.
The sealing ring
around the jar lid
is not assembled
correctly or is not
assembled.
Make sure the sealing ring is correctly
assembled around the jar lid with the flat
side facing out.
The blending
function does not
work.
There is too much
food in the jar.
Switch off the appliance and process a
smaller quantity. Raw food put in the jar
should not exceed top of the blade unit.
The jar is not placed
on the main unit
correctly.
Place the jar on the main unit with the
lid on the top, align the icon on the jar
with the icon on the main unit, and
turn the jar clockwise to securely lock it
in place on the main unit.
The jar lid is not
locked onto the jar
correctly.
Place the jar lid on the jar and turn it
clockwise to close it securely.
You are using the
appliance to blend
sticky food such as
cheese.
Check the recipe booklet and use
appropriate ingredients to blend.