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9. Troubleshooting & FAQs

Q15: Why cannot detect my monitor’s

Windows Hello webcam, and also

Face Recognition option is greyed

out?

Ans:

To fix this issue, you need to

proceed following steps to detect

the webcam device again:

1. Press Crtl + Shift + ESC to launch

the Microsoft Windows Task

Manager.

2. Select ‘Services’ tag.

3. Scroll down and select ‘WbioSrvc’

(Windows Biometric Service). If the

status shows ‘Running’, right click

to stop the service first, then restart

the service manually.

4. Then go back to sign-in options

menu to set up Window Hello

Webcam.

Содержание S Series

Страница 1: ...www philips com welcome S Line 272S1 EN User manual 1 Customer care and warranty 22 Troubleshooting FAQs 26 ...

Страница 2: ...A Mounting 10 2 4 Built in Windows Hello pop up webcam 11 3 Image Optimization 13 3 1 SmartImage 13 3 2 SmartContrast 14 4 Adaptive Sync 15 5 Designs to prevent computer vision syndrome CVS 16 6 Technical Specifications 17 6 1 Resolution Preset Modes 20 7 Power Management 21 8 Customer care and warranty 22 8 1 Philips Flat Panel Monitors Pixel Defect Policy 22 8 2 Customer Care Warranty 25 9 Troub...

Страница 3: ...ult in discoloration and damage to the monitor Keep the display away from oil Oil may damage the plastic cover of the display and void the warranty Remove any object that could fall into ventilation holes or prevent proper cooling of the monitor s electronics Do not block the ventilation holes on the cabinet When positioning the monitor make sure the power plug and outlet are easily accessible If ...

Страница 4: ...xtreme cold In order to maintain the best performance of your monitor and use it for a longer lifetime please use the monitor in a location that falls within the following temperature and humidity ranges Temperature 0 40 C 32 104 F Humidity 20 80 RH Important information for Burn in Ghost image Always activate a moving screen saver program when you leave your monitor unattended Always activate a p...

Страница 5: ...e accompanied by an icon and printed in bold or italic type These blocks contain notes cautions or warnings They are used as follows Note This icon indicates important information and tips that help you make better use of your computer system Caution This icon indicates information that tells you how to avoid either potential damage to hardware or loss of data Warning This icon indicates the poten...

Страница 6: ...been omitted We have done our utmost to make the packaging easily separable into mono materials Please find out about the local regulations on how to dispose of your old monitor and packing from your sales representative Taking back Recycling Information for Customers Philips establishes technically and economically viable objectives to optimize the environmental performance of the organization s ...

Страница 7: ... base 1 Place the monitor face down on a smooth surface Pay attention not to scratch or damage the screen 2 Hold the stand with both hands 1 Gently attach the base to the stand 2 Use your fingers to tighten the screw located at the bottom of the base 3 Use a screwdriver to tighten the screw located at the bottom of the base and secure the base to the stand tightly 4 Gently attach the stand to the ...

Страница 8: ... display has USB ports capable of standard power output including some with USB Charging function identifiable with power icon You can use these ports to charge your Smart phone or power your external HDD for example The display must be powered ON at all times to be able to use this function Note If you Turn OFF your monitor via the power switch at any given time all the USB ports will power OFF W...

Страница 9: ...he OSD menu Confirm the OSD adjustment Adjust the OSD menu Adjust the brightness level Change the signal input source Return to previous OSD level SmartImage There are multiple selections EasyRead Office Photo Movie Game Economy LowBlue Mode Off 2 Webcam 2 1 1 3 2 4 Microphone IR of Face identification 2 0 Megapixel Webcam Webcam activity light ...

Страница 10: ...ater on Main menu Sub menu Picture Input OSD Setting Setup Language Color Audio Picture Format Brightness Contrast Adaptive Sync Horizontal Vertical Transparency OSD Time Out Auto H Position Information English Deutsch Español Ελληνική Français Italiano Magyar Nederlands Português Português do Brasil Polski Русский Svenska Suomi Türkçe Čeština Українська 简体中文繁體中文日本語 한국어 Color Temperature sRGB Us...

Страница 11: ...920 x 1080 for best results Display of the native resolution alert can be switched off from Setup in the OSD On Screen Display menu 5 Physical Function Tilt 25 5 Swivel 180 180 Height adjustment 130mm Pivot 90 90 0 0 Warning To avoid potential screen damage such as panel peeling ensure that the monitor does not tilt downward by more than 5 degrees Do not press the screen while adjusting the angle ...

Страница 12: ...en Then lift the monitor stand 3 While keeping the release button pressed tilt the base and slide it out Note This monitor accepts a 100mm x 100mm VESA Compliant mounting interface VESA Mounting Screw M4 Always contact manufacturer for wall mount installation 100mm 100mm 5 0 90 Display design may differ from those illustrated Warning To avoid potential screen damage such as panel peeling ensure th...

Страница 13: ...indows official website for the settings https support microsoft com help 4028017 windows learn about windows hello and set it up Please note that Windows 10 system is required for setting up Windows Hello facial recognition with an edition lower than Windows 10 or Mac OS the webcam can work without the function of facial recognition With Windows7 the driver is required to activate this webcam Ope...

Страница 14: ...d The setting is complete Note 1 Please always go to Windows official website to access the latest information the information in EDFU is subject to change without further notice 2 Different regions have different voltages with inconsistent voltage setting may cause water ripple when using this webcam Please make the voltage setting same as the voltage of your region ...

Страница 15: ...e the contents being displayed all in real time with the press of a single button How to enable SmartImage 1 Press to launch the SmartImage on screen display 2 Keep pressing to toggle among EasyRead Office Photo Movie Game Economy LowBlue Mode Off 3 The SmartImage on screen display will remain on screen for 5 seconds or you can also press OK to make confirmation There are multiple selections EasyR...

Страница 16: ... a smart software technology to reduce harmful shortwave blue light Off No optimization by SmartImage Note Philips LowBlue mode mode 2 compliance with TUV Low Blue Light certification you can have this mode by simply press the hotkey then press to select LowBlue Mode see above SmartImage selection steps 3 2 SmartContrast What is it Unique technology that dynamically analyzes displayed content and ...

Страница 17: ...ames per second are reduced with v sync too AMD Adaptive Sync technology eliminates all of these problems by letting the GPU update the monitor the moment a new picture is ready leaving gamers with unbelievably smooth responsive tearing free games Followed by the graphic card that are compatible Operating system Windows 11 10 8 1 8 7 Graphic Card R9 290 300 Series R7 260 Series AMD Radeon R9 300 S...

Страница 18: ...een use is likely to be better than a 15 minute break every two hours Looking at something varying distances after a long period focusing on the screen Gently closing and rolling your eyes to relax Conscious blinking often while working Gently stretch your neck and slowly tilt your head forward backward side for pain relief 3 Ideal working posture Reposition your screen to appropriate height and a...

Страница 19: ...30 kHz 85 kHz sRGB YES LowBlue Mode YES EasyRead YES Adaptive Sync YES Connectivity Signal Input Source DisplayPort DVI HDMI VGA Connectors 1 x DisplayPort 1 2 HDCP 1 4 1 x DVI 1 x HDMI 1 4 HDCP 1 4 1 x VGA 1 x Audio in 1 x Audio out 1 x USB B upstream 3 x USB A downstream with x 1 fast charge BC 1 2 Sync input Separate Sync Sync on Green USB USB Ports USB A x3 downstream with x1 fast charge B C 1...

Страница 20: ...rmal Operation 21 0 W typ 20 8 W typ 20 7 W typ Sleep Standby mode 0 3 W 0 3 W 0 3 W Off mode 0 3 W 0 3 W 0 3 W Heat Dissipation AC Input Voltage at 100VAC 50Hz AC Input Voltage at 115VAC 50Hz AC Input Voltage at 230VAC 50Hz Normal Operation 71 67 BTU hr typ 70 99 BTU hr typ 70 65 BTU hr typ Sleep Standby mode 1 02 BTU hr 1 02 BTU hr 1 02 BTU hr Off mode 1 02 BTU hr 1 02 BTU hr 1 02 BTU hr On Mode...

Страница 21: ... range Non operation 20 C to 60 C Relative humidity Non operation 10 to 90 Atmospheric pressure Non operation 500 to 1060hPa Environmental and energy ROHS YES Packaging 100 recyclable Specific Substances 100 PVC BFR free housing Cabinet Color Black Finish Texture Note This data is subject to change without notice Go to www philips com support to download the latest version of leaflet ...

Страница 22: ...40 x 480 72 81 37 50 640 x 480 75 00 37 88 800 x 600 60 32 46 88 800 x 600 75 00 48 36 1024 x 768 60 00 60 02 1024 x 768 75 03 44 77 1280 x 720 59 86 63 89 1280 x 1024 60 02 79 98 1280 x 1024 75 03 55 94 1440 x 900 59 89 70 64 1440 x 900 74 98 65 29 1680 x 1050 59 95 67 50 1920 x 1080 60 00 83 60 1920 x 1080 75 00 HDMI DP Note Please notice that your display works best at native resolution of 1920...

Страница 23: ...table shows the power consumption and signaling of this automatic power saving feature Power Management Definition VESA Mode Video H sync V sync Power Used LED Color Active ON Yes Yes 20 8 W typ 67 5 W typ White Sleep Standby mode OFF No No 0 3 W typ White blink Off mode OFF 0 3 W typ OFF The following setup is used to measure power consumption on this monitor Native resolution 1920 x 1080 Contras...

Страница 24: ... higher quality standards for certain types or combinations of pixel defects that are more noticeable than others This policy is valid worldwide subpixel pixel Pixels and Sub pixels A pixel or picture element is composed of three sub pixels in the primary colors of red green and blue Many pixels together form an image When all sub pixels of a pixel are lit the three colored sub pixels together app...

Страница 25: ... in a Philips flat panel monitor must have pixel or sub pixel defects exceeding the tolerances listed in the following tables Three adjacent lit sub pixels one white pixel Note A red or blue bright dot must be more than 50 percent brighter than neighboring dots while a green bright dot is 30 percent brighter than neighboring dots Black Dot Defects Black dot defects appear as pixels or sub pixels t...

Страница 26: ...otal bright dot defects of all types 3 BLACK DOT DEFECTS ACCEPTABLE LEVEL 1 dark subpixel 5 or fewer 2 adjacent dark subpixels 2 or fewer 3 adjacent dark subpixels 0 Distance between two black dot defects 15mm Total black dot defects of all types 5 or fewer TOTAL DOT DEFECTS ACCEPTABLE LEVEL Total bright or black dot defects of all types 5 or fewer Note 1 or 2 adjacent sub pixel defects 1 dot defe...

Страница 27: ...pair and return service however the user will be responsible for all costs accrued If the Certified Service Partner cannot perform the required repairs under the offered extended warranty package we will find alternative solutions for you if possible up to the extended warranty period you have purchased Please contact our Philips Customer Service Representative or local contact center by Consumer ...

Страница 28: ...ck to see if the monitor cable has bent pins Make sure the computer is turned on AUTO button doesn t function The auto function is applicable only in VGA Analog mode If the result is not satisfactory you can do manual adjustments via the OSD menu Note The Auto Function is not applicable in DVI Digital mode as it is not necessary Visible signs of smoke or sparks Do not perform any troubleshooting s...

Страница 29: ...above is not covered under your warranty Image appears distorted Text is fuzzy or blurred Set the PC s display resolution to the same mode as monitor s recommended screen native resolution Green red blue dark and white dots appears on the screen The remaining dots are normal characteristic of the liquid crystal used in today s technology Please refer the pixel policy for more detail The power on l...

Страница 30: ...D screen resistant to scratches Ans In general it is recommended that the panel surface is not subjected to excessive shocks and is protected from sharp or blunt objects When handling the monitor make sure that there is no pressure or force applied to the panel surface side This may affect your warranty conditions Q7 How should I clean the LCD surface Ans For normal cleaning use a clean soft cloth...

Страница 31: ...on in LCD panel technology In most cases the burn in or after imaging or ghost imaging will disappear gradually over a period of time after the power has been switched off Always activate a moving screen saver program when you leave your monitor unattended Always activate a periodic screen refresh application if your LCD monitor will display unchanging static content Warning Failure to activate a ...

Страница 32: ...d following steps to detect the webcam device again 1 Press Crtl Shift ESC to launch the Microsoft Windows Task Manager 2 Select Services tag 3 Scroll down and select WbioSrvc Windows Biometric Service If the status shows Running right click to stop the service first then restart the service manually 4 Then go back to sign in options menu to set up Window Hello Webcam ...

Страница 33: ... responsibility of Top Victory Investments Ltd and Top Victory Investments Ltd is the warrantor in relation to this product Philips and the Philips Shield Emblem are registered trademarks of Koninklijke Philips N V and are used under license Specifications are subject to change without notice Version M10272SMHE1T ...

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