58
ENGLISH
TROUBLESHOOTING
This chapter summarizes the most common problems you could encoun-
ter with your machine. If you are unable to solve the problem with the
information below, visit
www.philips.com/support
for a list of frequently
asked questions or contact the Philips Saeco hotline in your country. The
contact details can be found in the warranty booklet by-packed separately
or on
www.philips.com/support
.
Machine actions
Causes
Solutions
The machine does not switch
on.
The machine is not plugged and/
or the power button is positioned
on “0”.
Plug the machine and/or switch the
power button to “I”.
Coff ee is not hot enough.
The cups are cold.
Preheat the cups with hot water.
Cup-warming surface deactivated. Activate the cup-warming surface
and wait for the cups to warm.
Coff ee does not have enough
crema.
(See note)
The blend is unsuitable, coff ee is
not freshly roasted or the grind is
too coarse.
Change coff ee blend or adjust the
grind as explained in the “Adjusting
the Coff ee Grinder” chapter.
The machine takes a long
time to warm up or the
amount of water dispensed
from the wand is too little.
The machine circuit is clogged by
limescale.
Descale the machine.
Bubbles form at the Cappuc-
cinatore spout while dispens-
ing milk.
The tube fi ttings are not properly
connected or not completely in-
serted in the Cappuccinatore and/
or Thermos.
Insert the suction tube completely in
the Cappuccinatore and/or Thermos
(if used).
Steam comes out of the Cap-
puccinatore when sucking
milk.
There is no more milk in the
container.
Check for milk presence. If necessary,
fi ll in the Thermos again or replace
the milk container with a new one.
The Cappuccinatore is not cor-
rectly installed.
Check the positioning of the Cappuc-
cinatore (see page 48, step 21).
The brew group cannot be
removed.
The brew group is out of place.
Turn the machine on. Close the ser-
vice door. The brew group automati-
cally returns to the initial position.
Coff ee grounds drawer inserted.
Remove the coff ee grounds drawer
before removing the brew group.
The machine grinds the
coff ee beans but no coff ee
comes out.
(See note)
The brew group is dirty.
Clean the brew group (“Brew Group”
section).
The dispensing spout is dirty.
Clean the dispensing spout.
Coff ee is too weak.
(See note)
Too low dose.
Adjust the amount of coff ee to be
ground.
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