23
TECHNICAL SUPPORT
Before calling the technical support number please make sure you have the following information available:
•
Model and serial number and date of purchase.
•
Computer type, processor speed, and memory available.
•
Computer Operating System (IE: Windows® 95, Windows® 98, etc.)
•
On-screen error information.
•
Other hardware connected to your sound card.
Technical Support Information:
•
Toll-Free Telephone Number:
1-800-835-3506
•
Operating Hours (US Central Time):
•
Monday through Friday
7:00am – 11:00pm
•
Saturday & Sunday
8:00am – 10:00pm
•
Internet Address:
www.philipsusa.com
Product Return
Before returning the Philips sound card, you must first contact the Philips Technical Support group to determine
the nature of product defect. Once the nature of the problem has been determined, a Return Authorization
number and address will be supplied.
A RETURN AUTHORIZATION NUMBER MUST ACCOMPANY THE
RETURN OF THIS PRODUCT.
When returning the product for service:
•
The cost of shipment is at your expense and you assume all the risk. It is recommended to ship the
product through a carrier that provides proof of delivery and product should be insured.
•
Return Authorization number must be clearly marked on the outside of the package.
•
Use proper packing materials for shipment
•
A dated proof of purchase proving the product is still under Warranty
Warranty
: 3-year limited warranty
