Issue related to: Problem:
Solution:
Steam
The steam
generator does
not produce any
steam / steam
output is weak
1. There is not enough water in the water tank. Remove the detachable water tank from the steam
generator and fill the water tank with tap water.
2. The steam generator is not hot enough to produce steam.
Wait until the ‘iron ready’ light on the iron lights up continuously.
3. Steam trigger is not being held. Press and hold the steam trigger located under the handle while ironing.
Steam output can slightly fluctuate during ironing, which is normal behaviour for steam generators.
4. The water tank is not placed properly in the steam generator.
Slide the water tank firmly back into the steam generator (‘click’)
Leaking
Leaking from
soleplate / brown,
dirty water comes
out / ironing board
and cloths are
damp
1. Your iron produces a lot of steam which may cause condensation on the board cover and water dropping
to the floor. Replace the ironing board cover if the foam material has worn out. You can also add an extra
layer of material under the ironing board cover to prevent condensation on the ironing board.
2. Your appliance needs descaling. Every electrical appliance which uses water is prone to a lime scale build
up – this is especially common when using hard water. With time, if lime scale is prone to scale build-up,
especially if you use hard water. If scale is not removed, it will eventually block the soleplate vents and
cause leakage. Descale your appliance regularly - see instructions above.
Power
No power /
doesn’t turn on
1. Check if the appliance is switched on. The power on/off light should light up.
2. Check the fuse and the power socket. Try to plug in your appliance in a different socket.
Noise
Loud noise
during ironing
1. Noise from the base- a vibrating sound during ironing is normal as it is related to the water heating up
and steam moving through the hose.
2. Noise from the iron- whooshing sound that can be heard when steam comes out of the soleplate.
This is normal for a steam generator with high pressure steam. You can reduce steam by selecting a low
steam or ECO mode.
Remove the plug from
the wall socket.
Hold a container
(with a capacity of at
least 250ml) under the
EASY DE-CALC knob
and turn the knob
anticlockwise.
Remove the EASY
DE-CALC knob and let
the water with scale
particles flow into the
container. When empty,
fasten the knob turning
it clockwise.
!
Descaling - look after your appliance
?
Troubleshooting
+
Extra Features
Very important: perform the descaling
procedure as soon as the EASY DE-CALC light
starts to flash and the appliance beeps continuously.
If the appliance was in
use and is hot, let it
cool down completely
(at least 2hrs) before
proceeding.
TURBO steam mode has a higher amount of steam. You can use it on thick
garments for better steam penetration.
1. Press and hold the on/off button for 2 seconds until the light turns white.
2. To switch back to the normal steam mode, press and hold the on/off button
for 2 seconds until the light turns blue again.
During ironing, you can use the ECO mode to save energy and still have sufficient steam to iron
all your garments.
Note:
For the best results, we advise you to use the normal steam mode.
1. Press the ECO button (it will turn green).
2. To switch back to the normal steam mode, press the ECO button again.
To save energy, the appliance switches off automatically when it has not been
used for 10 minutes.
The blue auto-off light in the on/off button starts to flash.
To activate the appliance again, press the on/off button. The appliance then starts to heat up again.
Note:
The appliance is not switched off completely when it is in auto-off mode.
To switch off the appliance, press the on/off button.
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