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9. Customer care and warranty

9.2 Customer Care & Warranty

For warranty coverage information and additional support requirements valid for your 
region, please visit www.philips.com/support website for details or contact your local 
Philips Customer Care Center.

For Warranty Period please refer to Warranty Statement in Important Information 
Manual.

For extended warranty, if you would like to extend your general warranty period, an 
Out of Warranty service package is offered via our Certified Service Center. 

If you wish to make use of this service, please be sure to purchase the service within 
30 calendar days of your original purchase date. During the extended warranty 
period, the service includes pickup, repair and return service, however the user will be 
responsible for all costs accrued. 

If the Certified Service Partner cannot perform the required repairs under the offered 
extended warranty package, we will find alternative solutions for you, if possible, up 
to the extended warranty period you have purchased.

Please contact our Philips Customer Service Representative or local contact center (by 
Consumer care number) for more details.

Philips Customer Care Center number listed below.

• 

 

Local Standard 

Warranty Period 

• 

 

Extended Warranty 

Period

 

• 

 

Total Warranty Period 

• 

 

Depend on 

different Regions

• 

 

+ 1 Year 

• 

 

Local Standard warranty period 

+1 

• 

 

+ 2 Years 

• 

 

Local Standard warranty period 

+2 

• 

 

+ 3 Years 

• 

 

Local Standard warranty period 

+3  

**

Proof of original purchase and extended warranty purchase required.

 Note

Please refer to important information manual for regional service hotline, which is 
available on the Philips website support page.

Содержание Momentum 559M1

Страница 1: ...www philips com welcome OK VOL Momentum 559M1 EN User manual 1 Customer care and warranty 31 Troubleshooting FAQs 35 ...

Страница 2: ...Ambiglow 17 4 Image Optimization 18 4 1 SmartImage 18 4 2 SmartContrast 20 4 3 HDR Settings in Windows 10 system 21 4 4 Adaptive Sync 22 5 Sound by Bowers Wilkins 23 6 Power Delivery and Smart Power 24 7 Technical Specifications 25 7 1 Resolution Preset Modes 28 8 Power Management 30 9 Customer care and warranty 31 9 1 Philips Flat Panel Displays Pixel Defect Policy 31 9 2 Customer Care Warranty 3...

Страница 3: ... in discoloration and damage to the monitor Keep the display away from oil Oil may damage the plastic cover of the display and void the warranty Remove any object that could fall into ventilation holes or prevent proper cooling of the monitor s electronics Do not block the ventilation holes on the cabinet When positioning the monitor make sure the power plug and outlet are easily accessible If tur...

Страница 4: ...Adjusting the environment light ing similar to that of your screen brightness avoid the fluorescent lighting and surfaces that don t reflect too much light Seeing a doctor if your symp toms Maintenance To protect your monitor from possible damage do not put excessive pressure on the LCD panel When moving your monitor grasp the frame to lift do not lift the monitor by placing your hand or fingers o...

Страница 5: ...ny document for repair or integration please contact with your local service center Please refer to Service contact information listed in Important information manual For transportation information please refer to Technical Specifications Do not leave your monitor in a car trunk under direct sun light Note Consult a service technician if the monitor does not operate normally or you are not sure wh...

Страница 6: ...been omitted We have done our utmost to make the packaging easily separable into mono materials Please find out about the local regulations on how to dispose of your old display and packing from your sales representative Taking back Recycling Information for Customers Philips establishes technically and economically viable objectives to optimize the environmental performance of the organization s ...

Страница 7: ...d e a n d p r i n t e d i n C h i n a V e r s i o n This product has been manufactured by and is sold under the responsibility of Top Victory Investments Ltd and Top Victory Investments Ltd is the warrantor in relation to this product Philips and the Philips Shield Emblem are registered trademarks of Koninklijke Philips N V and are used under license Contents Drivers User s Manual User s Manual ww...

Страница 8: ... displays an image installation is complete 5 USB hub To comply with International energy standards the USB hub ports of this display are disabled during Standby and Off modes Connected USB devices will not work in this state To permanently put the USB function in ON state please go to OSD Menu then select USB standby mode and switch it to ON state 6 USB charging This display has USB ports capable...

Страница 9: ...rease the space between your wireless receiver and the USB3 2 or higher version of connection port 7 The remote control is powered by two 1 5V AAA batteries To install or replace batteries 1 Press and then slide the cover to open it 2 Align the batteries according to the and indications inside the battery compartment 3 Replace the cover Note The incorrect use of batteries can result in leaks or bu...

Страница 10: ...nge the Sound Mode Adjust the OSD menu Change the signal input source Adjust the OSD menu SmartImage Game menu There are multiple selections Xbox FPS Racing RTS Gamer 1 Gamer 2 Movie Economy LowBlue Mode SmartUniformity Off When the monitor receives HDR signal SmartImage will show HDR menu There are multiple selections Xbox HDR Game HDR Movie HDR Photo DisplayHDR 1000 Personal Off Return to previo...

Страница 11: ...he OSD adjustment 8 Access the OSD menu Confirm the OSD adjustment 9 Adjust the OSD menu Turn down the values 10 Access Sound Mode menu 11 SmartImage Game menu There are multiple selections Xbox FPS Racing RTS Gamer 1 Gamer 2 Movie Economy LowBlue Mode SmartUniformity Off When the monitor receives HDR signal SmartImage will show HDR menu There are multiple selections Xbox HDR Game HDR Movie HDR Ph...

Страница 12: ...then confirm the selection 6 Now you can turn on or off both your device and this display using the same remote control Note 1 The EasyLink compliant device must be switched on and selected as the source 2 Philips does not guarantee 100 interoperability with all HDMI CEC devices 4 Description of the On Screen Display What is On Screen Display OSD On Screen Display OSD is a feature in all Philips L...

Страница 13: ...udio Color Shift Color Wave Color Breathing Starry Night Static Mode Light Position Brightness Speed off Crosshair Adaptive Sync Low Input Lag SmartResponse SmartFrame 1 HDMI 2 1 2 HDMI 2 1 3 HDMI 2 1 DisplayPort USB C Auto HDMI 1 HDMI 2 HDMI 3 120Hz 144Hz 120Hz 144Hz 120Hz 144Hz SmartImage SmartImage HDR Brightness Contrast Sharpness Saturation SmartContrast Gamma Over Scan Volume Mute Audio Sour...

Страница 14: ... 7 Ideal setting position for optimal acoustic performance For optimal acoustic performance when table mounting the monitor please ensure the screen is not tilted and the speaker enclosure is facing front parallel with the table ...

Страница 15: ...amage the screen Use a screwdriver to lift up the hinge cover 2 Loosen the assembly screws then detach the stand from the display 3 Recover the hinge cover 4 Due to the display rear design make sure to secure 4 spacer nuts provided in the box before installing the wall mount bracket over the hinge cover Note This monitor accepts a 200mm x 200mm VESA Compliant mounting interface VESA Mounting Screw...

Страница 16: ... should only be performed by qualified personnel The display wall mounting should meet safety standards according to the display s weight Also read the safety precautions before positioning the display Philips bears no responsibility for improper mounting or any mounting that results in accident or injury 5 0 90 Display design may differ from those illustrated Warning To avoid potential screen dam...

Страница 17: ... You may want to keep an eye on the live news video feed with audio in the small window while working on your latest blog or you may want to edit an Excel file from your Ultrabook while logged into secured company intranet to access files from a desktop 3 How to enable MultiView by OSD menu 1 Toggle to the right to enter OSD Menu Screen 2 Toggle to the up or down to select main menu PBP then toggl...

Страница 18: ...tention resolution and make sure graphic card s resolution is set to 1920 x 2160 at 60Hz PBP Input There are 5 different video inputs to choose as the sub display source 1 HDMI 2 1 2 HDMI 2 1 3 HDMI 2 1 DisplayPort USB C SUB SOURCE POSSIBILITY xl Inputs HDMI 1 HDMI 2 HDMI 3 DisplayPort USB C MAIN SOURCE xl HDMI 1 HDMI 2 HDMI 3 DisplayPort USB C Swap The main picture source and the sub picture sour...

Страница 19: ...ode Start a movie or play a game from your computer The monitor will react with appropriate colors creating a halo effect overall matching the image on the screen You can also manually select Bright Brighter Brightest mode or ambiglow function off mode depending on your preference which helps reduce eye fatigue under prolonged usage 3 How to enable Ambiglow Ambiglow function can be selected throug...

Страница 20: ...he contents being displayed all in real time with the press of a single button 4 How to enable SmartImage 1 Toggle to the left to launch the SamrtImage on screen display 2 Toggle to the up or down to select between the smartImage modes 3 The SmartImage on screen display will remain on screen for 5 seconds or you can also toggle to the right to make confirmation There are multiple selections Xbox F...

Страница 21: ...y feature display uniformity is increased to above 95 This produces more consistent and true images Off No optimization by SmartImage When this display receives HDR signal from the connected device select a picture mode that best fits your needs There are multiple selections Xbox HDR Game HDR Movie HDR Photo DisplayHDR 1000 Personal and Off Xbox Level up your gaming experience while playing Xbox g...

Страница 22: ...clarity and viewing comfort for every type of content SmartContrast dynamically controls contrast and adjusts backlighting for clear crisp bright gaming and video images or displays clear readable text for office work By reducing your display s power consumption you save on energy costs and extend the lifetime of your display 3 How does it work When you activate SmartContrast it will analyse the c...

Страница 23: ...nt Note Windows 10 edition is required always upgrade to the most updated version Below linkage is for the further more information from mircrosoft official website https support microsoft com en au help 4040263 windows 10 hdr advanced color settings STEP 1 STEP 2 STEP 4 STEP 3 STEP 5 Note To switch off HDR function please disable from Input device and its content Inconsistent HDR settings between...

Страница 24: ...gle image This is called tearing Gamers can fix tearing with a feature called v sync but the image can become jerky as the GPU waits on the monitor to call for an update before delivering new pictures The responsiveness of mouse input and overall frames per second are reduced with v sync too AMD Adaptive Sync technology eliminates all of these problems by letting the GPU update the monitor the mom...

Страница 25: ...nected devices HDMI 1 HDMI 2 HDMI 3 DisplayPort USB C Audio mode Select one of the six sound modes to best suit your gaming viewing or listening experience Sport Racing Create a realistic being there experience when enjoying sports or racing games RPG and Adventure Immerse yourself in spacious and atmospheric sound Shooting and Action Experience punchy impactful sound for maximum excitement and re...

Страница 26: ...able Smart Power 1 Connect the device to the USB C port 2 Press right button and select Setup 3 Select Smart Power and turn on or off SmartImage mode Power Delivery from USB C Ambiglow SmartImage Smart Power On 65W On Smart Power Off 65W On SmartImage HDR HDR Game HDR Movie HDR Photo Personal Smart Power On 65W On Smart Power Off 65W On SmartImage HDR VESA DisplayHDR 1000 Smart Power On 45W Off Sm...

Страница 27: ...quency 30 135KHz HDMI 30 254KHz DP 30 254KHz USB C sRGB YES Color Gamut YES SmartUniformity YES Delta E YES LowBlue Mode YES HDR VESA Certified DisplayHDR 1000 Adaptive Sync YES Flicker free YES Ambiglow Yes 3 sides Ambiglow Connectivity Connectors 1 x USB C DP ALT mode PD 65W 1 x DisplayPort 1 4 3 x HDMI 2 1 HDCP 2 2 4 x USB A downstream with x2 fast charge BC 1 2 1 x USB B upstream 1 x Audio out...

Страница 28: ...AC Input Voltage at 100VAC 50Hz AC Input Voltage at 115VAC 60Hz AC Input Voltage at 230VAC 50Hz Normal Operation 325 94 BTU hr typ 325 26 BTU hr typ 328 67 BTU hr typ Sleep Standby mode 1 71 BTU hr 1 71 BTU hr 1 71 BTU hr Off mode 1 02 BTU hr 1 02 BTU hr 1 02 BTU hr Power LED indicator On mode LED light turns off Standby Sleep mode Red light breathing Power off Red light Power Supply Built in 100 ...

Страница 29: ...ging 100 recyclable Specific Substances 100 PVC BFR free housing Cabinet Color Black Finish Glossy and texture Note 1 This data is subject to change without notice Go to www philips com support to download the latest version of leaflet 2 SmartUniformity and Delta E information sheets are included in the box 3 The version of HDMI and DisplayPort comply with the Compliance Test Specification CTS ...

Страница 30: ... 3840 x 2160 60 00 222 20 3840 x 2160 HDMI DP 98 00 266 65 3840 x 2160 120 00 319 94 3840 x 2160 HDMI DP 144 00 3 Video Timing Resolution V freq Hz 640 x 480p 60Hz 4 3 720x 480p 60Hz 4 3 720 x 480p 60Hz 16 9 1280x 720p 60Hz 1920x 1080i 60Hz 1920x 1080p 60Hz 720 x 576p 50Hz 4 3 720 x 576p 50Hz 16 9 1280x 720p 50Hz 1920 x 1080i 50Hz 1920 x 1080p 50Hz 3840 x 2160p 50Hz 3840 x 2160p 60Hz Note 1 Please...

Страница 31: ...you feel the texts in your display is a little fade away you can adjust your fonts setting in your PC Notebook as following steps Step 1 Control panel All Control Panel Items Fonts Step 2 Adjust Clear Type Text Step 3 Uncheck Clear Type ...

Страница 32: ...ng table shows the power consumption and signaling of this automatic power saving feature Power Management Definition VESA Mode Video H sync V sync Power Used LED Color Active ON Yes Yes 95 3 W typ 444 7 W max Off Sleep Standby mode OFF No No 0 5 W Red breathing Off mode OFF 0 3 W Red The following setup is used to measure power consumption on this display Native resolution 3840 x 2160 Contrast 50...

Страница 33: ...more Philips sets even higher quality standards for certain types or combinations of pixel defects that are more noticeable than others This policy is valid worldwide subpixel pixel Pixels and Sub pixels A pixel or picture element is composed of three sub pixels in the primary colors of red green and blue Many pixels together form an image When all sub pixels of a pixel are lit the three colored s...

Страница 34: ...ot is a sub pixel that stands out on the screen when the display displays a light pattern These are the types of black dot defects Proximity of Pixel Defects Because pixel and sub pixels defects of the same type that are near to one another may be more noticeable Philips also specifies tolerances for the proximity of pixel defects Pixel Defect Tolerances In order to qualify for repair or replaceme...

Страница 35: ...ll types 2 BLACK DOT DEFECTS ACCEPTABLE LEVEL 1 dark subpixel 10 or fewer 2 adjacent dark subpixels 2 or fewer 3 adjacent dark subpixels 1 or fewer Distance between two black dot defects 5mm Total black dot defects of all types 10 or fewer TOTAL DOT DEFECTS ACCEPTABLE LEVEL Total bright or black dot defects of all types 10 or fewer Note 1 or 2 adjacent sub pixel defects 1 dot defect ...

Страница 36: ...pair and return service however the user will be responsible for all costs accrued If the Certified Service Partner cannot perform the required repairs under the offered extended warranty package we will find alternative solutions for you if possible up to the extended warranty period you have purchased Please contact our Philips Customer Service Representative or local contact center by Consumer ...

Страница 37: ...Check to see if the display cable has bent pins Make sure the computer is turned on AUTO button doesn t function The auto function is applicable only in VGA Analog mode If the result is not satisfactory you can do manual adjustments via the OSD menu Note The Auto Function is not applicable in DVI Digital mode as it is not necessary Visible signs of smoke or sparks Do not perform any troubleshootin...

Страница 38: ...will disappear gradually over a period of time after the power has been switched off Always activate a moving screen saver program when you leave your display unattended Always activate a periodic screen refresh application if your LCD display will display unchanging static content Failure to activate a screen saver or a periodic screen refresh application may result in severe burn in or after ima...

Страница 39: ...ou first install your monitor Follow the instructions to insert the companion CD ROM included in this package Monitor drivers inf and icm files will be installed automatically Q3 How do I adjust the resolution Ans Your video card graphic driver and display together determine the available resolutions You can select the desired resolution under Windows Control Panel with the Display properties Q4 W...

Страница 40: ...ative for more information Q9 Are Philips LCD displays Plug and Play Ans Yes the displays are Plug and Play compatible with Windows 10 8 1 8 7 Q10 What is Image Sticking or Image Burn in or After Image or Ghost Image in LCD panels Ans Uninterrupted display of still or static images over an extended period may cause burn in also known as after imaging or ghost imaging on your screen Burn in after i...

Страница 41: ...ideo Ans Normally the audio source is linked to the main picture source If you want to change audio source input you can press to enter OSD menu Select your preferred Audio Source option from the Audio main menu Please note that the next time you turn on your display the display will by default select the audio source you chose last time In case you want to change it again you need to go through t...

Страница 42: ...e responsibility of Top Victory Investments Ltd and Top Victory Investments Ltd is the warrantor in relation to this product Philips and the Philips Shield Emblem are registered trademarks of Koninklijke Philips N V and are used under license Specifications are subject to change without notice Version 559M1CE1T ...

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