Frequently asked questions
My handset displays [Searching] or
[Unavailable], or [Unregistered], what do I
do?
• Make sure that the base station has power
supply.
• The handset is out of range. Move it closer to the
base station.
• The handset is not paired with the base. Register
the handset to the base station.
If I fail to pair (register) the handset or
additional handsets to the base station,
what do I do?
• Your base memory is full. Access
>
[Services]
>
[Unregister]
to unregister the
unused handsets and try again.
• If registration fails, unplug the power adapter
from the base station and plug it back. Wait for
15 seconds, and then repeat the registration
procedure.
I have chosen a wrong country in Welcome
screen, what do I do?
Reset your phone settings to the original factory
settings (see the section on “Restore default
settings”).
I have chosen a wrong language which I
cannot read, what do I do?
1
Press
to go back to the standby screen.
2
Press
to access the main menu screen.
3
The following options will appear on the screen:
[Phone setup]
>
[Language]
[Réglages]
>
[Langue]
[Telefon-Setup]
>
[Sprache]
[Config. telef.]
>
[Lingua]
4
Select them to access the language options.
5
Select your own language.
The handset loses connection with the
base or the sound interrupts during a call.
• The handset is nearly out of range. Move it closer
to the base station.
• Re-register the handset to the base station.
The battery discharges too fast.
• The battery is not fully recharged. Leave the
handset on the charging cradle for at least
8 hours or until the battery icon on the handset
stops scrolling and indicates full bar.
• The batteries are old or defective. Purchase and
replace with new rechargeable batteries with the
same specifications.
• Check if the ECO+ mode is activated. Turn it off to
increase the standby time.
Bad audio (crackles, echo, etc.)
• The handset is nearly out of range. Move it closer
to the base station.
• The phone receives interference from the nearby
electrical appliances. Move the base station
away from them.
• The phone is at a location with thick walls. Move
the base away from them.
• The phone receives interference from the DSL
(digital subscriber line) connection. Install a DSL
filter to prevent the noise. Contact your service
provider for the DSL filter.
The handset does not ring.
Make sure the handset ringtone is turned on..
The caller ID does not display.
• The service is not activated. Check with your
service provider.
• The caller’s information is withheld or
unavailable
