UoE Telephone Services – May 2010
How do I retrieve a missed call?
•
iCall will flash on your display if you
missed a call
•
Press the iCall softkey to display a list of
calls and use the arrow keys to scroll
through the list of calls
•
Missed calls are indicated by 2
exclamation marks to the left of the
number
•
To return a missed internal call, lift the
handset while the number is displayed in
the iCall list
•
To return a missed external call, press
the right arrow soft key, then the Prfx soft
key, press 9, then OK and then lift the
handset
How do I repeat a number?
•
Press the redial key (7)
•
Press the SCROLL softkey to select the
desired number
•
Press * or # to redial the displayed
number
How do I make a conference call?
•
Establish the first call and ask the
connected party to hold
•
Press the transfer key (2)
•
Dial the destination number
•
After the call is answered, press the
CONF softkey
•
Three-way conference call is established
Please note that the university telephone
system will support up to three callers on
a single call – two internal and one
external. Larger conference calls can be
facilitated through the university
switchboard – please call 50 3300 or e-
mail
to arrange.
How do I save a number in my phonebook?
•
Press the directory key (12)
•
Press the UP or DOWN soft key to select
the entry to be programmed
•
Press the ENTRY soft key
•
Press the NAME soft key
•
Enter the name, using the keypad
•
Press the SET soft key
•
Press the NUMBER soft key
•
Enter the number, using the keypad
•
Press the SET soft key
When entering a number outwith the
main university system you must include
the tie-line or area code prefixed by 9.
How do I use the phonebook?
•
Press the directory key (12)
•
Enter the first 4 characters of a name
•
If more than one name matches, scroll
through the matches with the UP or
DOWN soft key
•
Lift the handset to dial the selected name
How do I divert incoming calls?
To set:
•
Lift handset
•
Press FD-A (forward all), FD-B (forward
on busy) or FD-N (forward on no answer)
feature key
•
Dial the extension number (517000 for
university voicemail service)
•
Replace handset
To verify:
•
Lift handset
•
Press FD-A, FD-B or FD-N feature key
•
Display shows the number to which calls
are forwarded
•
Replace handset
To cancel:
•
Lift handset
•
Press FD-A, FD-B or FD-N feature key
•
Press *
•
Replace handset
If you divert your calls to voicemail then
the red light will be lit and ‘MW’ will show
on the display when you have messages
waiting.
How do I change the ringer tone and
volume?
To select another ringer tone:
•
Press the feature key (10) and 3
•
You will hear the ringer and the display
shows the selected tone number
•
Each time you press 3, the next ringer
tone is selected
•
Select the ringer tone you want and
press the feature key (10 ) to save it
To adjust the ringer volume:
•
Press the feature key (10) and 0
•
Ringer activates
•
Press the +/- keys to adjust the ringer
volume
•
Press the feature key (10) to stop ringing
