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ANY IMPLIED WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY
AND FITNESS FOR A PARTICULAR PURPOSE, SHALL BE LIMITED TO THE DURATION OF
THE EXPRESS WARRANTIES SET FORTH ABOVE. IN SOME STATES LIMITATIOINS ON
DURATION OF IMPLIED WARRANTIES DO NOT APPLY.
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IN NO EVENT SHALL PHILIPS OR ANY OF ITS AFFILIATED OR SUBSIDIARY COMPANIES BE
LIABLE FOR ANY SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES BASED UPON
BREACH OF WARRANTY, BREACH OF CONTRACT, NEGLIGENCE, TORT, OR ANY OTHER
LEGAL THEORY. SUCH DAMAGES INCLUDE, WITHOUT LIMITATION, LOSS OF SAVINGS OR
REVENUE; LOSS OF PROFIT; LOSS OF USE; THE CLAIMS OF THIRD PARTIES INCLUDING,
WITHOUT LIMITATION, DENTISTS AND DENTAL HYGIENISTS; AND COST OF ANY
SUBSTITUTE EQUIPMENT OR SERVICES. SOME STATES DO NOT ALLOW THE EXCLUSION
OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES.
Frequently asked questions
This chapter lists the questions most frequently asked about the appliance. If you cannot find the
answer to your question, contact the Customer Care Center in your country.
Question
Answer
Why doesn’t the Sonicare work?
You may need to recharge the Sonicare. Charge the Sonicare for at least 24 hours.
Make sure that your Sonicare charger is plugged into a live electrical outlet and not into an
outlet controlled by a light switch.
You may need to reattach or replace the brush head.
Why do I feel a tickling sensation when I use
the Sonicare?
You may experience a slight tickling/tingling sensation when you use the Sonicare for the
first time. As you become accustomed to brushing with Sonicare, this sensation diminishes.
The brush head chatters against my teeth. What
can I do about this?
To avoid this, keep the brush head properly oriented, with the bristles placed on the
gumline at a slight angle.
Why does the Sonicare seem less powerful?
You may need to charge the Sonicare.
The Easy-start feature may be on. Deactivate the Easy-start feature (See chapter ‘Features’).
You may need to replace your brush head.
Why does the Sonicare seem to change power
during brushing?
You may be in the Clean and White brushing mode. If this is the case, the toothbrush
starts in the Clean mode for 2 minutes and then changes to the White mode for 30
seconds. The Clean and White mode has a different sound and brush movement.
Do I need a special charger if I travel with my
Sonicare?
Travel tip: the Sonicare charger can be used with common worldwide voltages between
100-240V AC, at either 50 or 60Hz. A simple plug adapter is all that is required.
Why doesn’t the UV sanitizer light go on?
You may need to plug the sanitizer into a live outlet.
You may need to shut the door of the sanitizer.
You may need to replace the UV light bulb (see chapter‘Replacement’).
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