17
There is no sound.
Make sure your headphones are inserted all the way into the headphones jack.
Some songs do not show up or playback on the player.
s
This player does not support copyright protected (DRM) WMA tracks bought from on-
line music stores, only unprotected WMA files can be played back on this player. The song
is in a format that is not supported by the player. Only MP3, WMA are supported.
s
The audio file might be corrupted, try to playback the file on your PC first. If it does not
play, rip the song again.
Note
The existing contents on your player will not be erased.
My player cannot power on.
You may have failed to press and hold
long enough. Press and hold
until the Philips
welcome screen appears on display.
There is no music on my player after transfer.
Are your songs in MP3 or WMA format?
Other formats will not playback on the player.
My player hangs.
7 Frequently asked questions
If you encounter problems with your player, go through the following points listed in the
next section. Please also check out FAQs at
www.philips.com/support
for further help and
other troubleshooting tips.
Consult your dealer or service center if you are unable to find a solution by following these
hints.
Warning
Under no circumstances should you try to repair the set yourself, as this will
invalidate the warranty.
Your
device
battery
may
be
out
of
power
due
to
long
period
of
non-usage.
Please
FKDUJH
your
player.
In
the
unlikely
event
that
your
player
hangs,
do
not
panic.
Insert
a
small
pin
or
other
VKDUS
1
object
into
the
reset
hole
located
at
the
left
of
the
player.
Hold
until
the
player
VKXWV
down.
If none of the above works, then you may have to use the Device Manager to
recover your player:
Launch
WKH
1
Philips Device Manager
DW
Start
!
Programs
!
Philips MP3 Audio
Player
>
GoGear SA011 Device Manager
on
your
PC.
p
7XUQRII\RXUSOD\HU
ress
and
hold
WKH
2
button
while
your
player
is
connecting
to
the
PC.
Keep
holding
the
key
until
WKH
3
Philips Device Manager
acknowledges
your
player
DQG
goes
into
recovery
mode.
Click
WKH
4
repair
button
and
follow
the
instructions
given
by
WKH
Device Manager
.
After
the
player
has
been
repaired,
disconnect
it
from
your
PC
and
re-start.
5
Vol+
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